4506 results found
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Memo or Comment line in invoicing
Add the capability for a memo line or comment line in the invoice details.
Multiple lines would be best.1 vote -
Filter Recent Processes by customer or script when selecting timespan
Filter Recent Processes by customer or script when selecting timespan would (hopefully) reduce time it takes to return the results.
I may be looking for a process ran in the last three months, but only for a specific customer, so I don't need all the data for every device and customer.
Depending on how Atera stores this data, it may be an extra load not only for us, but for Atera servers to search through all customers' data.
2 votes -
Allow agent to use multiple sessions to allow multi monitor use without nag message
Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an…
3 votes -
Ticket Rounding - 5 minutes | 10 minutes
Add 5 and 10 minutes option to Ticket Rounding Settings
20 votes -
Custom Fields > Time Entries
Ability to assign custom fields to Time Entries
5 votes -
Desktop notifications
I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.
Maybe by implementing push notifications for the browser?
92 votes -
Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
15 votes -
FEATURE REQUEST: MAKE IT POSSIBLE TO ASSIGN A POLICY (FROM POLICY CONFIGURATOR) TO AN AUTOMATION PROFILE
I would like to be able to assign/link a policy to an automation profile.
So I can set this Policy to all our devices in Atera at once.
And to also get the Policy to every new Windows device in Atera, because we assign one automation profile to all new devices automatically when added to Atera.Now I can only add a profile to a customer or Agent and that means I need to keep adding devices to this profile when we create new customers or device manually.
1 vote -
IP-Adress next to devicename
Being able to see the IP-Adress next to the devicename would be pretty handy.. Instead of clicking on a Agent to get the IP-Adress information, the IP-Adress could be displayed in the devicelist right next to the devicename to safe time for the technician.
14 votes -
Helpdesk Agent Improvement
Ability to assign more than one engineer to a job. An example would be you work on a job with a number or other engineers due to skill set and or training and need them added to the ticket.
1 vote -
Windows updates installed with Atera are not synced with local client PC update history
According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.
33 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Skip Patches instead of Excluding
Require the ability to skip patches instead of excluding them or alternatively exclude them from the reports too. The problem with excluding patches is that they still list as available patches but excluded. When reports are generated, excluded patches still show as missing patches, which in turn pushes down the score percentage.
2 votes -
Customize for Email Alerts to have interval
Have the option to set an alert interval when a host is down. For example if critical host X is down for 4 hours send a new email alert again to the defined email that the host is still down. This will ensure noone will miss it.
1 vote -
Atera Agent Windows Device Manager
Be able to load device manager and disable/enable/uninstall/reinstall physical devices on the machine. Much like how software inventory and service manager modals work.
4 votes -
place file on client device from secure atera environment.
i would like to store customer specific files in atera and push them automatically to a specific location on the client. (for example: every new laptop should have an RDP file on the desktop containing the specific customer information about the RDP server.)
I would like to able to automatically copy the files from the secure atera environment to a folder. (place this file on %userprofile%\desktop / c:\users\public\desktop etc. etc.)
4 votes -
5 votes
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Narmada Integration
Narmada Integration
3 votes -
Lifecycle Insights Integration
Lifecycle Insights Integration
2 votes -
How to setup customer with multiple locations?. Customer with sub account?
How to setup customer with multiple locations?. Customer with sub account?
12 votes -
Wire Transfer
Easier options for wire transfer. Can't add all atera's annual subscription on my credit card.
1 vote
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