4506 results found
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new article
Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.
2 votes -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
10 votes -
support R2L ticketing
When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.
2 votes -
Ticket view change just for one tech
Ability to change ticket view without everyone seeing it. Even saved view.
1 vote -
Show mobile numbers at a glance in Atera on Company Contacts Tab/Page
When we load the contacts page for a company in Atera we are shown the main phone number for each contact as below:
Name
Job Title
Main Phone Number
E-Mail address
Date CreatedI suggest we add mobile phone number, showing the following information at a glance:
Name
Job Title
Main Phone Number
Mobile Phone Number
E-Mail address
Date Created1 vote -
"Awaiting xx Response" field automated aging colour change
Be able to set tickets to automatically change the ticket "Awaiting Customer / Technician response field to coloured background - safety yellow (customer) or bright red (technician) after a set period so at a glance you can see stagnant / neglected tickets. Can be set colours and just enable an option with a single period of time like 48 hours or 7 days etc etc that they change based on last updated response day and time.
1 vote -
Set default ticket view across entire company
We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.
To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"
This makes a ton of extra clicks when looking at the client's tickets tab and can…
3 votes -
To reset the ticket number
It would be nice to have the possibility to reset totally the ticket number.
For example: I 'm using your tools for the last weeks in order to test it.
Now I will deploy it to my customers.
But impossible to reset the first ticket number to 1.Thanks :)
1 vote -
Restrict technicians to some customer folders only
To assign a technician to give permission to certain folder and not everything. Restriction based on departments and not “sites”
9 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Ability to preview ticket attachment in browser + on ticket view
Preview ticket attachments in browser [Document Viewer at least PDF]. It doesn’t open it in the browser. Click on the attachment. It downloads it automatically. But would be nice for it to open up in the new tab so it can show us the pdf. And it doesn’t show on the ticket too – if there is a picture it will just show the attachement but we don’t see the preview
4 votes -
Ability to see missing Patches on offline device
Ability to see missing Patches on offline device
7 votes -
Email Customers To tell them patching is needed
Send email to user if laptop not patched for x days. Customer tun off their computers and then put them to sleep so the IT automation didn't go through. We need to send them an email to let them know to keep it on
2 votes -
Export list of unassigned computers
Export list of unassigned computers.
2 votes -
Block software downloads
Block software downloads on computers
7 votes -
Success of Automation Profile
I'd like to be able to pull a report that tells me the total number of failures and success rate during the duration of the automation process.
1 vote -
Report with Uptime
Report that shows the uptime of a device
9 votes -
New Added Device Report
New Added Device Report
12 votes -
WOL Multi-select
Ability to select multiple computers and click on WAKE instead of having to do so per device.
Currently when we click on Wake, we get a prompt asking for hich device to send the packet. Even if the devices are not on the same LAN, the 1st (default?) device that would come up in that window per device would be OK to send the packet.
7 votes -
phone and sms notifications
We would like to receive notifications about server and system down through phone or SMS. Email notifications can be blocked by a spam filter or easily overlooked.
6 votes -
Have the reply from an end user attach to the ticket
Have the reply from an end user attach to the ticket and not just send to the technician's e-mail address. So that the the entire ticket thread is communicated from within the ticket.
1 vote
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