4855 results found
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Filter Customers that actually have devices
I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?
1 vote -
Hide unwanted patches from the patch management window.
In the patch management window, patches should be able to be selected and then have the option to 'hide' or 'ignore'. Optional outdated patches are showing up and there's no way to get rid of them. Seems like a pretty simple task and it would make the reports, etc. more accurate.
3 votes -
Phone call to create tickets with all the information
Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.
1 vote -
Department restrictions for technicians
Ability to add "Department" restrictions under Roles for the ITD. Not just site but departments as well
2 votes -
Ability to push the files via automatization
Ability to push files via automatization/scripts. Multiple devices all at once
1 vote -
Activity Status "Awaiting on customer reply" should stop the SLA as well
Activity Status "Awaiting on customer reply" should stop the SLA as well
111 votes -
set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
Set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
3 votes -
When doing a remote Webroot scan from the agent page, show the results on the agent page.
When I feel I need to scan a PC and don't want to interfere with the user, I can initiate a Webroot scan from the agent page. What I cannot do is see the results and would like to see these results shown when the scan completes.
16 votes -
Loose the childish wording in information messages such as Drat, and Phew
I think that Atera is a really good platform, but I dislike the use of some of the wording. I think Drat and Phew (there is more) makes the platform seem unprofessional. I get that the system is trying to be friendly, but it is geared for professionals, so believe that it should be addressing us as professionals
3 votes -
Easily find what devices are configured for Work from Home
Either via a Report, or some other click-able item, one should be easily able to find "what devices" are enabled for Work from Home. Since we have to charge our customers, and our customers use the service, it would be nice to have an easy way to see what and who is enabled for the service and should be paying for it.
15 votes -
Optional Install Update Now or Delay prompt for Windows/Mac Patching.
End users should be allowed to delay there patches up to X amount of times before they are forced to reboot and install them.
This should run off the agent and be configurable from the Admin Portal with messaging customizable.
3 votes -
Alert Information
I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.
7 votes -
A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.
Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.
33 votes -
Allow changing client device order within a folder.
It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.
4 votes -
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
9 votes -
Move custom field under customer at the top
Move custom field under customer at the top
1 vote -
Script to update agent device status
Dedicated script in our Shard Library to automatically update the agent device status .
1 vote -
Customize Ticket Type
Customize ticket type
15 votes -
Ability to assign ticket to customer, not contact
I want to be able to assign a ticket to a customer without choosing a contact.
31 votes -
Tray Icon customisation
We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..
39 votes
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