4889 results found
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Remove '______Please Reply Above This Line______' from email preview
When clients receive an email, the preview should be the first few sentences of the body as it is on Outlook and other email clients. When technicians reply to a ticket from Atera, the users receive '___Please Reply Above This Line___' on the email preview and that just looks unprofessional as well as there is no real benefit as the user has to actually click on the email to view the body. I have been using Atera for almost 2 years and I can assure you it was better before without this preview feature.
1 vote -
Alerts to be automatically resolved if we delete an item from the threshold profile.
Alerts to be automatically resolved if we delete an item from the threshold profile.
4 votes -
Auditor Report doesn't include firewall
The Auditor Report doesn't include a what firewall is enabled or being used.
1 vote -
Agent reports SentinelOne out of date or disabled
When running a report, S1 reports as "Agents <Computername> Anti-virus is inactive or not up to date." in red text. This isn't accurate. These reports go out to customers automatically. Can you please fix this to report properly?
2 votes -
Support for secure devices that cannot connect to the Internet and need software updates
Support for secure devices that cannot connect to the Internet and need software updates
2 votes -
monday
monday.com is a powerful project\tasks management platform.
if you do API with Monday it can be great and very useful tool.3 votes -
Mileage tracking
Ability to track mileage within the ticket system. This would allow tracking a technicians mileage and charge the customer with ease. All techs use a ticket to support so this would be awesome. Other systems have this feature.
31 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
53 votes -
Ability to assign a contact to multiple devices for work from home
Ability to assign a contact to multiple devices for work from home and have all contacts able to connect to the PC they are assigned to instead of just the main contact.
167 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Increase the max time run for scripts
The Max Run Time in Atera is 60 min and we want more time please.
7 votes -
Ability to delete multiple contacts
not being able to multiple select a list of contacts to update or remove.
2 votes -
Add a support contact number in the Customer Portal
Need to add a support contact number in the Customer Portal.
12 votes -
Ability to filter devices by folders for ALL clients
It would be great to be able to list and filter devices by folders for ALL clients in Devices - Filters
2 votes -
Search inside single Knowledgebase Category
Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.
7 votes -
Custom Alert Subject for email.
Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).
6 votes -
Alert thresold time inmterval should have option to set up with minutes, hours, and days.
Alert time interval should have option to set up with minutes, hours, and days.
we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.1 vote -
Recent Processes export to billing
I would like to have the ability to attach "Reports" > "Recent Process" to the client's invoice, so the customer can see the software and drivers that have been installed. These updates take some time and as an MSP I would like to show my customers all the background work that is being completed.
5 votes -
Machine description
It would be nice if we could have a custom editable field, named i.e. "Machine description" in each device in order to identify them quickly. This field can be placed in the the Devices window next or below of the Device Name. furthermore, it would be useful to give us the ability to sort the devices by the "Machine description"
6 votes -
open ticket directly after creating
When creating a ticket after saving it open the ticket directly, instead of having to go and select it from the ticket queue.
1 vote -
Windows Updates pre-Download Updates
There should be a way to download the patches to a client beforehand. Or to cache in any way. If you have 10-20 servers (or more) in an automation profile, and there all updates have to be downloaded first, downloading and installing takes quite a long time. Unfortunately, the updates are getting bigger and bigger. 10 GB or more is not uncommon for an update, which then has to be downloaded by every client...
1 vote
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