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5016 results found

  1. Please consider adding the option to select multiple Contacts within a customer to move, delete, or update

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. You need to add an option to delete network discovery data. I am in a trial and I "tried" network discovery. I don't like the way it operates and function's so I am not going to use it. So since I am not going to use it I don't want to see that data on my dashboard.

    4 votes

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  3. The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right…

    53 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  4. save Ticket view on customer page and mobile app.
    These get reset everytime.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. OpenAI generates tech support content. it may be useful for integration into the chat application as a virtual tech for contracted customers.

    6 votes

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  6. When I do a search of the devices in the "devices" tab, I want to be able to do a mass delete of found devices. This idea was presented here but marked as resolved. It is still not resolved

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  7. We would like to add a TAG on NEW tickets we create

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. I want to bring over existing portals without the poor rates Atera has for the same products.

    91 votes

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  9. We use the API to produce custom reports for customers showing the agent details they find important. It would be useful to also be able to include site name for customers with multiple sites, we typically use folders to manage this but when getting agent info from API we can only see a folder ID and there doesn't seem to be a way to get the folder name via API to add this to our reporting. Would it be possible for the get agent API to include folder name or alternatively could there be a way to get the folder…

    5 votes

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  10. The idea is for the API call to provide security posture details that can then be used to make 802.1X authorization, remediation decisions. Since the agent is already installed on the device, it should be easy to remediate the issues and then grant access. Some values to include:

    Security:

    Antivirus: Bitdefender Endpoint Security Tools Antimalware (Installed or not)
    Status: Active or not active

    Anti spyware:
    Status: Active and Updated or not active and outdated

    Firewall: Bitdefender Endpoint Security Tools Firewall
    Status: Active and Updated or not active and outdated

    Patch Status:

    Also, can get windows security patch details? Like what…

    3 votes

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    1 comment  ·  Security  ·  Admin →
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  11. Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  12. Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
    From this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int
    }

    To this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int,
    "AutomationProfileID" : int
    }

    2 votes

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  13. BIG WARNING

    We found a bug today in Atera billing.
    If you have two hardware products on the same or different tickit on one customer with the same price. Then one of the products will be skipped and the other one will be incremented by two.

    So we had both a Iphone and a Andriod phone with the same prices but on two different tickits.

    The invoice said two Iphones..

    This needs to be fixed ASAP.. its impossible to controle internally

    3 votes

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    1 comment  ·  Billing  ·  Admin →
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  14. Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. Context menu behavior. On devices in search page, make the context menu shift to stay visible in the window. Currently it is a fixed position which causes issues on smaller screen resolutions or when restarting devices.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Have a function to export the data in knowledge base. It can be handy for exporting / importing multiple artikels.

    20 votes

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  17. I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. Our organization does not track first response. Only requires tickets to be completed in 24hrs. It does not appear that I can set this up currently.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. Fully integrate Atera with Datto RMM

    2 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  20. Allow to update Splashtop from installation and software package creation

    7 votes

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