5056 results found
-
Bring back Alphabet filter on customer view
Bring back Alphabet filter on the customer view
14 votes -
Button to suspend BitLocker
A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine
5 votes -
Show which devices are managed by InTune
Would also be nice to somehow link the machines from atera to intune(or at least have a section showing it’s managed by intune).
8 votes -
SNMP Live Monitoring
My team needs to monitor all devices on one computer monitor to see the status of each device with one glance. This is a critical feature of what we do. It is critical for us be able to walk in and look at a monitor and see a RED light telling us something is down so we can be proactive BEFORE the phones start ringing.
6 votes -
Automatically Alphabetize Custom Fields Lists for Ticket Type
It would be nice to have a feature that auto-alphabetizes values in the Custom Fields sections, specifically under Ticket Type. Or, if we had the ability to drag/drop to rearrange the values instead of needing to retype the list.
1 vote -
disable new interface
Put back the option to disable the new interface.
8 votes -
Check Connectivity to Atera Servers
Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check
5 votes -
Atera Health
Implement a second service for updating and/or monitoring the health of "AteraAgent" service itself when the agent stopped or have a issue.
Like Streamer Service of Splashtop that maintains the health of the main remote access service
I know, I can use a simple script or task scheduler, but it's just an idea...7 votes -
API Call for Agent and Contact relation
Hi,
Simple request. In the web UI, you can set a contact relation to an agent.
When using the current API calls for agents and contacts, there is no field for that set relation.
Basically, we want to cross-reference that all contacts are linked to an agent.
We have a complete list of the agents and a complete list of contacts, but no way to get a relationship between the two tables. The last logged-on user is not a viable option.Thank you for your consideration.
3 votes -
Add more description space for scripts
IT would be nice to be able to better describe a script such as why and when it should be used and how it is useful - this would be particularly useful when browsing shared scripts and for when you share a script. It could also allow space to credit the original source such as github for future edits.
1 vote -
The ability to prevent certain tickets being re-opened on an Ad-hoc basis
Our help-desk gets CC'd in irrelevant emails occasionally and getting us out of the loop can be quite challenging. The ability to manually force the specific ticket to remain closed would be very beneficial.
1 vote -
Filter Customers that actually have devices
I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?
1 vote -
Hide unwanted patches from the patch management window.
In the patch management window, patches should be able to be selected and then have the option to 'hide' or 'ignore'. Optional outdated patches are showing up and there's no way to get rid of them. Seems like a pretty simple task and it would make the reports, etc. more accurate.
3 votes -
Phone call to create tickets with all the information
Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.
1 vote -
Department restrictions for technicians
Ability to add "Department" restrictions under Roles for the ITD. Not just site but departments as well
2 votes -
Ability to push the files via automatization
Ability to push files via automatization/scripts. Multiple devices all at once
1 vote -
Activity Status "Awaiting on customer reply" should stop the SLA as well
Activity Status "Awaiting on customer reply" should stop the SLA as well
109 votes -
set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
Set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
3 votes -
When doing a remote Webroot scan from the agent page, show the results on the agent page.
When I feel I need to scan a PC and don't want to interfere with the user, I can initiate a Webroot scan from the agent page. What I cannot do is see the results and would like to see these results shown when the scan completes.
16 votes -
Loose the childish wording in information messages such as Drat, and Phew
I think that Atera is a really good platform, but I dislike the use of some of the wording. I think Drat and Phew (there is more) makes the platform seem unprofessional. I get that the system is trying to be friendly, but it is geared for professionals, so believe that it should be addressing us as professionals
3 votes
- Don't see your idea?