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5037 results found

  1. Allow to update Splashtop from installation and software package creation

    7 votes

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  2. Invoices sent to customers should also be able to come from the customized SMTP settings

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. 1 vote

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  4. Would be nice to select a client on the Dashboard map directly. If we click on it, would be nice to have some information like client's name and address. Or it could be linked directly to their client profile. Would be more efficient. If not , the map is hard to use to show where our clients are.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  5. Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
    With the Active Directory Sync. We load in the system with a bunch of false users. It creates a real mess in the contact list. Deleting them one by one is very long with customers that have thousands of users it become very difficult to manage this.

    Having a way to bulk select users and delete them. Or having an API that can bulk delete based on criteria of email, names, etc.

    4 votes

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  6. Currently, if engineer/technician goes to ticket time entries, he can see the rate we are charging customer. This information should not be shown to technician unless allowed via permissions. Billing and how much who is charged is responsibility of accounts team and engineers are not supposed to even see this information.

    You can mention the rate name, but no need to add the value to it... THat can be looked up if needed.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Bit-defender has Integrity Monitoring which is a great security feature, upon inquiring with bit-defender and confirmation from Atera support this feature isn't available for instances integrated with Atera. We can see the Integrity Monitoring but unable to apply any of the rules.
    Need this to be turned on to meet PCI requirements and enhance overall end-points security.

    64 votes

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  8. Wooxoo Backup solution

    1 vote

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  9. If a customer doesn’t have a contrat, then the technician shouldn’t be able to open a ticket. Would be good to have a pop up that says that there is no contract, or that the contract ended or expired, or no more block hours.

    8 votes

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    0 comments  ·  Billing  ·  Admin →
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  10. You shouldn't be able to add contracts with the same name. If the name exists already, you shouldn't be able to add

    1 vote

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  11. Would like to easily see the beginning and end of a contract date when you add a contract to a ticket

    1 vote

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  12. I would like to be able to run a specific script based on the name of the alert or based on the description of the alert.

    For example: critical alert from the backup software which reports that the folder is full in the description. The script will look for the path of the folder in question and clean it up according to its parameters. If it has made room, the alert is resolved, otherwise a ticket is created.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. Customers Feedbacks send to a specified Email Address and not at the Ticket himself.

    1 vote

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  14. I would like to see you recommend a Password Management solution in your app center that can manage client login passwords and integrate with their onsite AD, etc.

    30 votes

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  15. Please bring back the Customer A-Z lookup feature!

    Or at least give me some other control of how my customers are displayed within the Atera portal:

    https://app.atera.com/new/customers

    I liked the old way better when I could choose alphabetically from A-Z to quickly jump to a location.

    Currently, when I try to scroll, it has an annoying lag to get to the bottom of the page. Therefore, I would like to go back to the old display, or somehow add back the “A-Z” selection.

    6 votes

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    1 comment  ·  Customers  ·  Admin →
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  16. Add Search bar to "Passwords" tab - same as the search in devices tab

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  17. When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
    Looks like this would solve a bunch of other requests posted here.

    9 votes

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  18. filter to find all devices without an IT automation profile attached

    2 votes

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  19. Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.

    Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch…

    5 votes

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  20. Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device

    7 votes

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