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Ideas and Feedback

'Remote assistance connections to Android' has been merged into this idea

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5053 results found

  1. Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.

    33 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.

    4 votes

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  3. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

    9 votes

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  4. Move custom field under customer at the top

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  5. Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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  6. Customize ticket type

    14 votes

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    5 comments  ·  Tickets  ·  Admin →
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  7. I want to be able to assign a ticket to a customer without choosing a contact.

    31 votes

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    1 comment  ·  Tickets  ·  Admin →
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  8. We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..

    38 votes

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    5 comments  ·  Agent  ·  Admin →
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  9. Notification for the internal note for technician is not very much obvious. Would be nicer to be bigger. Somewhere else on the site. Because it’s small on the notification center. It took us a while to figure out where it popped out

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Ticketing: we have a client that puts us within a thread with their vendor, and then it creates a loop of tickets being created back and forth. If there were some way of stopping that. Limit amount of tickets in a certain period of time. Time based minute, if tickets get created at the same time then maybe that would be stopped. Too many tickets within a short period of time then it would stop sending out the response.

    2 votes

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  11. Tags – now allow us to do custom tags. They are hard coded for a drop down. If we want to put some sort of status, one user may spell it one way and another tech another way, it kind of doesn’t maintain integrity from user to user. If you make a custom one, then make it to the list. So some standardization on the way it is written. Would really want. Would want to have it as a drop down. Would be very helpful

    2 votes

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  12. Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.

    12 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  13. Receive an email notification 24 hours prior to a scheduled ticket

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Would like to be able to push a file to a device (or group of devices) the same way you can run a script. Upload the file, and specify where it should land on the devices locally. Rather than having to upload a script to download the file and pushing the script.
    The file transfer module at the device level I find is fairly unreliable for larger files, so if the above feature is added, if should do some type of file parting to make it is able to continue if the connection is dropped or is weak etc.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. When setting up Atera with new users, for people not on Office 365, adding new users one at a time automatically e-mails that user with their username/password - when importing a list of new users from a CSV file, the e-mail is not sent. It would be a nice improvement to have it send the e-mail when importing a list.

    3 votes

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    1 comment  ·  Customers  ·  Admin →
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  16. I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.

    1 vote

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  17. Reply to specific messages from requester:
    Ability to selectively reply to specific messaged from the requester, keeping the email thread.

    1 vote

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  18. It would be handy if WOL status could be displayed in Devices - Hardware.
    E.g. WOL Status - Enabled or Disabled

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. We would like to be able to upload installers for software that is not available under bundles

    Another idea - Could you add the SentinelOne installers?

    7 votes

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  20. Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process. May prevent some unnecessary support calls!

    4 votes

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