5070 results found
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Desktop App
Have a desktop application
4 votes -
Device / User use history
It would be very useful to be able to pull up a report per device on who has logged on to it over a timeframe. I.e. show all logon / logoff events over past week / day for a specific laptop.
5 votes -
Run scripts without having to save them first
I’d like to run one-off scripts in bulk by checking multiple devices without having to create a script in the script library.
2 votes -
Directly Bill Customer for addon services
Automated monthly billing directly to customer for addon services like Acronis.
1 vote -
IT Glue Improved Integration
Would like to sync contacts, addresses, device passwords
10 votes -
Modify ticket dates
To have the ability to modify the dates of a ticket when\ after they are created. So if I logged the ticket 2 days after I can say it opened back then.
2 votes -
Connect to computer that we are not monitoring
sometime i have employees working from home and need to connect to their home computer to help them but i do not have the Atera client installed. it would be helpful to be able to send them a link to use to get connected to them.
35 votes -
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently.
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.
6 votes -
Need way to convert Malwarebytes from Trial to Paid
I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.
2 votes -
disk management exclude drive
Ability to exclude drives in disk check and defrag automation.
11 votes -
Number of Displays
It would be nice to see the number of displays that are connected to a agent pc under "Hardware"
88 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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whitelist
Ability to Disable 2FA Prompt by WAN Address
It would be nice to be able disable the 2FA prompt when logging into Atera from our Office locations. We have other vendor portals where we can add our WAN address to bypass the 2FA.
10 votes -
billing
I would like a solution (API) to be put in place to be able to retrieve all the invoices for my attention with a download link or the document in Base64 form in order to allow software (on Token authorization delegation), automatic recovery of my bills.
an example exists at OVH cloud.
Cordially
1 vote -
Block emails from anyone who is not a contact
Create a simple option to block anyone who is not a contact or using the domain of the client company. Will help stop spam emails/tickets being created.
1 vote -
Select multiple contacts within a Customer to manage(Move, Update, Delete)
Please consider adding the option to select multiple Contacts within a customer to move, delete, or update
5 votes -
network discover
You need to add an option to delete network discovery data. I am in a trial and I "tried" network discovery. I don't like the way it operates and function's so I am not going to use it. So since I am not going to use it I don't want to see that data on my dashboard.
4 votes -
Use Local Time Zone for Automation Profiles
The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right…
54 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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save Ticket view on customer page and mobile app.
save Ticket view on customer page and mobile app.
These get reset everytime.4 votes -
openai
OpenAI generates tech support content. it may be useful for integration into the chat application as a virtual tech for contracted customers.
6 votes -
I can't do a mass delete of devices in the search results in the "Devices" tab
When I do a search of the devices in the "devices" tab, I want to be able to do a mass delete of found devices. This idea was presented here but marked as resolved. It is still not resolved
1 vote
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