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5016 results found

  1. Currently search returns;
    Tickets, Agents, Contacts
    This means the top area is cluttered with tickets (including closed tickets) if all i wan is a contact.

    A better order would be
    Contacts, Agents, Tickets

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. I shouldn't have to set search options eveyr time I search for a user. Either make search options sticky, or offer search types (like there are list types) - search agents, search tickets etc.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Exclude Closed/resolved from general search by default. It can be a checkbox in the search drop down, or folks can search within tickets.

    Having 3-4 year old tickets show up every time I search on a name is CLUTTER. Who wants those results in search.

    3 votes

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  4. When I get help from support i'm often asked to grant them access. From that time I don't know who is logged on and for how long. I have some sensitive info in my system, i.e. all my customers equipment.

    I trust nobody so I would like to be able to see who is logged on to my system at all times!

    5 votes

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    0 comments  ·  Security  ·  Admin →
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  5. The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)

    11 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  6. Allow a technician or requestor to post a comment that both can see, but no email is generated. This allows for information to be tracked that should not be in an email, but both parties need to see it.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Activity log for when we disable a technician

    5 votes

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  8. Inconsistent UI implementation of the new Run Script pop up. A long while back you improved the layout of the Run Script pop up to the new non-paginated version, sadly this has not been implemented in places like the Agent screen and the Customer Devices screen which have been left stuck on the old UI for over a year now.
    This means you only get 4 scripts per page instead of 6+
    Please complete the job and Implement the improved Run Script pop up in all areas of the new UI

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  9. Add on "date added" information on Auditor report

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu

    Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
    Please add a check box to the results, a select all check box and add the multi select actions menu

    3 votes

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  11. How many times has a machine raised an alert:
    Scenario: You want to know if the same issue keeps occurring on a particular pc.

    You set the alert status filter to Resolved – but there is no way to filter the list to just that machine and then while you are scrolling to find it the list suddenly refreshes and annoyingly puts you back at the top of the list!
    Please give us an export to excel function and a filter by agent, and the ability to pause the list refresh!

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  12. Would like to know how long did an alert last for and when did it happen: Scenario: You need to know the exact time an issue started with a machine and when it was resolved so that you know how long the issue went on for and you also want to use the exact time to help you match the cause in some other log such as the windows event viewer.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. UI for the alert: Scenario: You can only see the first few characters of each alert, this frustratingly means that you have to keep clicking on the expand arrows for each alert to see the actual details. Yet there is no need for an expand arrow – as you could easily fit all the alert text on the screen at all times! Look at this example below and then you would have space to fit in the missing connect button too!

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  14. Would like to have the connect button in the Alerts page. Scenario: You want to investigate the alert on a machine using a remote control session – but the connect button that you get on the devices page (see below) is missing from the alerts screen!
    This means that you have to make an extra click on the device name and wait for that page to load up before you can perform a connect.
    Please add the missing button

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. The alert screen does not update correctly and shows out of date info. Scenario: You leave it on the alerts screen and return to it a bit later – old alerts are still showing that have already been cleared and the count is wrong as shown above “Displaying 18 of 13 alerts”
    Not a lot of help when your RMM system can’t even give you the right up to date information!

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  16. You cannot assign directly a newly created threshold profile after creation. Scenario: You have just created a new threshold profile and click the applied to link to try and apply it to something but you can't.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  17. Search in the new UI behaves differently: Scenario: You copy a serial number from somewhere but accidentally include an extra space in front of it (easily done) and then paste it in to the Atera search box in the new UI. This can lead to a lot of confusion as it is not always obvious that you have accidentally got a leading space in the search box.

    2 votes

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  18. When you go on site and then close a ticket, it would be nice send an email to the client that summaries everything that was done. Where we can export and send to the client for signature or for him to know that we did a, b, c

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Under sites > clients > device > name of the device : it would be nice to have the user name ( sometimes the log user is generic so we do not know who it is under)

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  20. Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device

    3 votes

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