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5021 results found

  1. work from home

    Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.

    8 votes
    0 comments  ·  Work From Home  ·  Admin →
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  2. Central Signature for all employees

    The option to have a central signature where you can put variables like %AGENTNAME%, %EMAILADDRESS%, %FUNCTION% and the like. That way we don't have to update the signatures manually for every employee, but centrally change it.

    8 votes
    1 comment  ·  Admin & Core  ·  Admin →
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  3. RMM Alerts Threshold Profiles Alerts from idrac/ILO

    generate threshold Alerts directed from Idrac\ILO without SNMP.

    3 votes
    0 comments  ·  Alerts  ·  Admin →
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  4. how nice would it be to be able to see and sort machines by uptime??

    how nice would it be to be able to see and sort machines by uptime??

    not so much a report but a display in devices

    but if only a report then lets go with report

    15 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  5. Put all cusomers on the dashboar map

    The ability to set all customers at once on the dashboard map. At the moment u have to put them individual on the map.

    2 votes
    0 comments  ·  Dashboard  ·  Admin →
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  6. Change status of Tickets which are used in Invoice

    We want to set status of tickets to CLOSED if they are used in Invoice!
    Cant find a matching Rule to manage this!

    For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!

    I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
    Then i can use a rule to send servey after closed ticket!

    1 vote
    0 comments  ·  Admin →
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  7. Desktop Alert for Customers

    We have multiple locations that have a VPN back to our office where we host several VM's that each location uses. From time to time we'll lose internet at the office, yes, we unfortunately only have one ISP option in our area. It would be nice to set up an automated alert that the Helpdesk Agent could display on each PC notifying the end user that our office location has lost internet. That way we are not bombarded with text messages and phone calls from the locations saying that they can not reach this or that. Some sort of mass…

    3 votes
    0 comments  ·  Helpdesk Agent  ·  Admin →
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  8. Auto converter for the Automation policies from V1 to V2

    To have a button that we can press that will convert V1 Automation Policies to V2.
    We have 100s of devices running certain policies that we will need to go through and manually re-add to.

    If we had a button that auto-converted V1 to V2 that would be awesome.

    1 vote
    0 comments  ·  Admin →
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  9. Track time for multiple tickets at same time.

    It would be really helpful to have the ticket timer running on multiple tickets at the same time. I am a single-person business and many times am working on multiple tickets at the same time.

    2 votes
    0 comments  ·  Admin →
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  10. AnyDesk Access Control List

    We're requesting the ability to manage the Access Control List within AnyDesk from Atera.

    This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.

    This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.

    7 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
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  11. Ticket Reply Drafts

    While the 'Restore'/'Discard' last message feature is convenient, a more robust solution would be to have a Drafts folder for ticket replies. Since the 'Restore' button only restores the last message, the last message appears to get replaced with a signature on a new message.
    More control over the restore feature by replacing it with reply drafts would prevent lost replies or having to type lengthy replies somewhere else (like Word with Autosave enabled) and then copy it over.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  12. Exclude retired devices in Advanced Reports

    Same option as in Standard Reports

    2 votes
    0 comments  ·  Admin →
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  13. Remove '______Please Reply Above This Line______' from email preview

    When clients receive an email, the preview should be the first few sentences of the body as it is on Outlook and other email clients. When technicians reply to a ticket from Atera, the users receive '___Please Reply Above This Line___' on the email preview and that just looks unprofessional as well as there is no real benefit as the user has to actually click on the email to view the body. I have been using Atera for almost 2 years and I can assure you it was better before without this preview feature.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
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  14. Alerts to be automatically resolved if we delete an item from the threshold profile.

    Alerts to be automatically resolved if we delete an item from the threshold profile.

    4 votes
    0 comments  ·  Alerts  ·  Admin →
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  15. Auditor Report doesn't include firewall

    The Auditor Report doesn't include a what firewall is enabled or being used.

    1 vote
    0 comments  ·  Reports  ·  Admin →
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  16. Agent reports SentinelOne out of date or disabled

    When running a report, S1 reports as "Agents <Computername> Anti-virus is inactive or not up to date." in red text. This isn't accurate. These reports go out to customers automatically. Can you please fix this to report properly?

    3 votes
    0 comments  ·  Reports  ·  Admin →
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  17. Support for secure devices that cannot connect to the Internet and need software updates

    Support for secure devices that cannot connect to the Internet and need software updates

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  18. monday

    monday.com is a powerful project\tasks management platform.
    if you do API with Monday it can be great and very useful tool.

    3 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
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  19. Mileage tracking

    Ability to track mileage within the ticket system. This would allow tracking a technicians mileage and charge the customer with ease. All techs use a ticket to support so this would be awesome. Other systems have this feature.

    32 votes
    1 comment  ·  Tickets  ·  Admin →
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  20. Customer facing App

    A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.

    53 votes
    0 comments  ·  Mobile App  ·  Admin →
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