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  1. Currently, it is possible to create a new customer using the API. From here, I can even create folders under the customer. I can even assign a threshold to a folder.

    The only thing I am missing, is the ability to set Patch automation profiles to the folders.

    This means that adding a customer is still a 2 fold job. Running a script and manually adding the correct patch automation profiles.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. We find that windows updates rolls out certain updates too fast which can cause severe downtime for customers when Microsoft pushes out a faulty update.

    For that reason, we prefer to defer updates for 14 days.

    Using group policy, you can set this up or use registry as follows:
    [HKEYLOCALMACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
    "DeferQualityUpdates"=dword:00000001
    "DeferQualityUpdatesPeriodInDays"=dword:0000000e
    "DeferFeatureUpdates"=dword:00000001
    "DeferFeatureUpdatesPeriodInDays"=dword:0000000e

    I'd like to see the ability to specify an age for an update to reach before Atera installs it. If I set the age to 14 days, If an update comes out, Atera will wait 14 days before considering its install. This would give…

    3 votes

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  3. Atera's New Interface

    3 votes

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    1 comment  ·  Admin →
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  4. I gather it won’t happen everywhere but certainly happens at our end (and most companies I work with); but we employ an accounts lady who handles all purchase ledger invoicing (buying a pen, paying for the supply of gas or electricity but also for Office365 or AWS) which is mostly done via our business partners portals.
    So basically one (free of charge) account should be made available per company that strictly covers administrative duties limited to Atera subscriptions and licensing, add and remove agents’ licences, edit payment details such as credit card details, invoices, etc.

    31 votes

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  5. Allow user to restore files or IT Automation profile in case of deletion by mistake

    1 vote

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  6. 1 vote

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  7. This seems almost too obvious to me, but there should be an easy way to generate an invoice for a customer based on the Products and Services that are added to their Tickets. Bonus points if this feature can let you checkbox which products and services to put on a given invoice.

    Example: Customer walks in with computer problem, ticket is generated, diagnostic fee added to ticket and invoice created. Customer pays up front diag fee. Technician finds bad hard drive, adds new hard drive cost to ticket, additional labor, then selects just these 2 additional entries for export to…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.

    20 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  10. I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.

    I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.

    My current use case is this:
    We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns…

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. It would be nice if we could assign a product family and sub-families to monitored devices so that automated tickets associated with those devices would auto-populate the family and sub-family information.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. It would be nice to be able to get a report of all the KB:s that have been installed on a specific computer/server the last week for instance.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  13. It would be great to have a security report under "Classic Reports" which shows per customer all open vulnerabilities per agent, open ports per agent, found etc.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  14. Advanced Reports allows you to configure almost anything within the "Agent" device details. The Classic Reports presents Software Inventory, Advanced Reports should have the ability to do the same thing. The software that is currently available in custom reports, is only specific to options when using the "Software Bundles" within Atera.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. Advanced Reports allows you to configure almost anything within the "Agent" device details. I have noticed that you are not allowed to add Agent "Custom Fields" that are specific to the agent. It would make sense that this information is available within the report options.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. We can install the agent silently on Windows devices, this same feature should be available on mac devices

    10 votes

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    1 comment  ·  Agent  ·  Admin →
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  17. Ability to enter time into replies/communication with client from ticket.

    When escalating a ticket, we need to see what work has been done without having to drill down in another location (Time Entries). We'd like to see all communication and notes from one screen - Times and dates worked on.

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  18. It would be great for Atera to achieve FedRAMP validation for companies that are under NIST 800-171/CMMC compliance regulations.

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  19. You charge money per "Work From Home" customer activation, but when I asked you told me to find out what customers have it I would need to look at EVERY customer to see who has it. When I started that process I had almost 200 customers. After hours of looking I finally had the short list of 18 that had this feature. This is something that should be as easy to see as who has online backup. Please add this ability to save your customers hours of searching each individual customer. If you charge for this it should be easy…

    25 votes

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  20. It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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