4889 results found

1. Have customer to be able to schedule with a meeting with a tech

   Have customer to be able to schedule with a meeting with a tech

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2. Pricing online

   Pricing on the website: our clients are gonna go and check it out and some of them come back saying why do you pay X for Webroot and then why am I paying you this.
   Would better not have them on the website

   4 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. Dashboard Custom Statuses View

   With Customizable Statuses, we would like to see the different statuses on the dashboard. I would like to see the ability of how any projects tickets we have.

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4. Event Monitoring Improvement (v2)

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

   Here's why this is a problem...

   I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

   Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
   1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
   2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

   I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

   I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

   There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by… more

   4 votes

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5. TPM 2.0

   I am trying to gather information on all devices which do not have TPM 2.0. I saw someone asked about this earlier but I would like to addon to it. I would also like to see the TPM 2.0 TPM 1.2 and No TPM option in the Devices > Filters > advanced Filter > first option to narrow PC results.

   4 votes

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6. Role to allow customer creation for st line technicians

   The ability for a role to allow customer creation. for example 1st liner technician needs to be able to assign contacts and companies to a new ticket and request. as of right now this CANT be done without giving FULL admin access to a role.
   It would be very helpful for new contacts to be able to be linked to a new company name. Without a company name they are stuck on unassigned which affects the reporting side of things.

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   0 comments  ·  Roles and Permissions  ·  Edit…  ·  Delete…  ·  Admin →
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7. Include details of the ticket in the Exchange Calendar appt

   In our current ticketing system appointments are pushed to Outlook via exchange but include client name, address, phone number, email, who assigned it, who the tech is, and description of the ticket. The calendar piece is pretty important to us. We use this when we get in the car and start driving. Techs are accustomed to opening their calendar, tap the appt, tap the address and navigation takes from there.

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8. Synology Active Backup Monitoring

   Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it

   https://github.com/WAdama/nas_ab_status/commits/master

   The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup, if someone actually had the time to program such a solution, however it does sound a bit like running around the lake for water, if only Active Backup had some built-in option for monitoring it from Zabbix, Checkmk, Paessler PRTG or other common monitor suites.

   Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it

   https://github.com/WAdama/nas_ab_status/commits/master

   The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,… more

   383 votes

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9. Allow contacts to see tickets multiple customers

   Hi

   I would like that you can allow certain contacts to have access to multiple tickets of different customers. Adding the same contact to different customers is not possible.

   2 votes

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10. The ability to produce a report to show ALL email comunication that has been sent out

    I have low confidence that Atera has stopped sending out emails to previous notification email addresses, and would like a report to show all emails sent out from the system

    2 votes

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11. Update Agent Health Report

    At the bottom of the agent health report is a list of Common Historical Alerts. We need an alert report that has the dates the of those alerts. Knowing an alert or ticket was created a month ago isn’t really helpful. With the tightening of security requirements across industries, detailed reports are being more widely required.

    2 votes

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12. Company Wide Policies

    We have moved from Ninja to Atera and the difference in Policies is a bit disappointing.

    With Ninja we could have company wide policies applied to "Servers" or "Workstations" and a Mac, Windows and Linux option.

    However, we don't seem to have an option like that with Atera, instead we have to make sure to manually apply server polices to servers and workstation policies to workstations.

    Each Policy would also give us the option to setup alerts and scheduled tasks/script which doesn't seem to be in Atera.

    For example, we have a 2 main policies set for all servers. "Scheduled Reboot" and "Restart Backup Services". We need to remember to apply both these policies to any servers we add to Atera.

    It would be much simplier to be able to have a "Company Policy" and each policy we could add multiple scripts at different schedules, custom alerts etc which we can apply to a company.

    We have moved from Ninja to Atera and the difference in Policies is a bit disappointing.

    With Ninja we could have company wide policies applied to "Servers" or "Workstations" and a Mac, Windows and Linux option.

    However, we don't seem to have an option like that with Atera, instead we have to make sure to manually apply server polices to servers and workstation policies to workstations.

    Each Policy would also give us the option to setup alerts and scheduled tasks/script which doesn't seem to be in Atera.

    For example, we have a 2 main policies set for all servers. "Scheduled… more

    5 votes

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    3 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Remind Users to Leave Teir Devices On at Night On Patch Day

    It would be useful to display a pop up on logged in users' devices reminding to leave their devices turned on, on the night you are pushing out your patches.

    8 votes

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14. A trigger called 'Technician Responded'

    Would be useful so we can set a rule for when there's a response it sets the ticket to Pending.

    2 votes

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15. Agent install without splashtop

    Agent install without splashtop:

    The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else

    9 votes

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16. customise message sent after customer signs.

    "Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.

    7 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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17. Mobile App: Start/Stop/Restart Windows Services on a device

    Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.

    16 votes

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18. Improve Quick Reply Templates

    1. Disabling the text "Comment here..." because when I choose a Quick Reply Template "BEFORE" I clicked once into the text box, this text is still under my templates text.

    2. A global setting for a default template would be very useful because it makes replying much faster without all the time choosing a template before begin writing. =)

    3. Please improve the template editor in case of usability, fonts etc. pp. Sometimes it looks like that the formatting isnt really accurate and changes from template to template.

    Thanks a lot. =)

    5 votes

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19. execute automation profile in sequence after

    Execution of automation profiles in dependence of each other, i.e.:

    Run folder/group one on Microsoft Patch day (2nd Tuesday of month)
    Run folder/group two one week after automation profile 1
    Run folder/group three another week after automation profile 2
    and so on....

    2 votes

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20. Availability alert

    Availability alert separate of other alerts for specific users

    2 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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