4889 results found
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Cloudradial
I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm
3 votes -
Contact Last Comment variable with attachments
Add the attachments of the last comment when sent with the variable Contact Last Comment.
1 vote -
Agent Install Location
Suggesting we change the default install location for Atera agent and all remote tools to these path.
• C:\Program Files\X\ATERA Networks
• C:\Program Files (x86)\X\Splashtop
• C:\Program Files (x86)\X\ScreenConnect Client (b7d7eaa43a30baba)
• C:\Program Files (x86)\X\AnyDesk-f45e5af2_msi3 votes -
domotz
Please accept the integration of Domotz from those who are already their customers, after acquiring the Atera Platform we discovered that we cannot integrate into our Domotz because we have to acquire a new account, for those who already use Domotz this is bad, we cannot lose all settings.
2 votes -
variable CPU temp thresholds depending on CPU Types and Specs
Some CPU can work at much higher temperatures than others and therefore it would be great to have High CPU alerts that changes according to what type of CPU are in the endpoint. For example, I believe that the max CPU temp for Intel Core i5-4670K is around 72°C but for a Intel Core i5-7600K it's 100°C. I would like the alert for high CPU temp to not trigger if a i5-7600K runs at 85C but would like for it to be triggered for a i5-4670K if it runs at 80C... Thanks
10 votes -
Display images and documents in the browser
When users submit a ticket via email and they include an image, the ticket shows a link with image.jpeg attached. Clicking on it downloads the image. It would be nice if it just opened in the browser over top of the ticket, with an X to close it. Documents have the same challenge. Can you make it work more like how gmail handles attachments?
2 votes -
Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…17 votes -
Agent needs a debounce feature on the Ctrl F12 keys function
On older computers people tend to hold down Ctrl and F12 until they see the browser appear to enter ticket details. But by then multiple keystrokes have been recorded hence the ticket browser loads over and over and over again. Need a software "debounce" feature in the agent to fold multiple Ctrl and F12 requests over a given time period (perhaps a few seconds) into one request.
1 vote -
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
1 vote -
Add Last login user to advanced filters
Would like to be able to filter device searches by user name
1 vote -
Please improve Block Hours
Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.…
4 votes -
clear alert icon
Can you add the ability to clear the alert list under the icon at the top of the atera dashboard?
1 vote -
App Badging
Can you add application badges for the alert options in iOS that would add an application badge to Atera for alerts, new tickets, and unread ticket responses.
3 votes -
"Devices" tab alpha/numerical view
I would like the "Devices" tab to be in alphabetical order like how we view devices in the "Sites" tab.
1 vote -
Bulk update/delete users
Provide an option to select multiple users and update/delete in bulk.
16 votes -
Assign ticket to Customer Location/Folder
Customers have different locations (Folder in Atera Case), need to assign ticket based on customer location
1 vote -
Bulk Reassign Tickets to Agent
We could do with a system to bulk reassign a number of tickets from one contact/agent to another, this way we can easily keep old tickets for records and remove old contacts without losing their tickets or having to reassign potentially hundreds of tickets individually.
1 vote -
Linux back-ups through Acronis
Ability to back-up Linux devices using Acronis through the Atera portal as only Windows is currently supported.
5 votes -
Internet Bandwidth Speed Test
It would be great if there was a way to have the agent do a internet bandwidth speed test every 4 hours or something, or even a way to run one manually and have it display on the portal for the agent.
9 votes -
add-ons auto charge after trial
Domotz Add-On
Please do not automatically begin charging for an add-on after the trial. This is what happened to me after selecting the trial for Domotz, I am now been working via email to "UNDO" this subscription that I have already been billed for which I didnt order.
2 votes
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