4889 results found
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lastpass
SSO intergration with Lastpass
15 votes -
Retain tickets, notes, emails when a customer is deleted
When a customer is "Deleted" their tickets and previous information should be retained so that it can be referred to in future. The customer could just be archived and hidden instead of deleted.
3 votes -
Allow for scheduling of patches with an option to add days to the recurrence
It would be helpful for scheduling patches if we could specify a + number of days as part of the schedule. For example, the second Tuesday of every month +5 days. This would let us build patch deployment times around patch Tuesday with consistency.
5 votes -
Get Notified when end user submit a feedback
We need admins get notified when a new survey (feedback) is created after the ticket is closed
4 votes -
Stop sending the same alert for the same device multiple times
Stop sending the same alert for the same device multiple times.
When receiving Disk Usage/CPU/Memory/Temperature alerts, these are creating new tickets going to different techs and sending multiple emails to customers about the same thing which is spammy. Would be good to stop receiving the same alert multiple times until it is fixed.11 votes -
Set up more than one SMTP for email
Possibility to have more than from SNMTP set up so we can send the email address from other ones
8 votes -
Automatically add new customers to an existing automation profile
It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.
3 votes -
Devices > Filter Options
In Devices, Would be amazing to add the following options into filter so you can sort ascending / descending
* Details (yep im ocd)
* Availability
* Available Patches2 votes -
Option for invoice batches to generate one invoice per ticket
Currently when generating an invoice batch, it puts all the tickets for said customer on one invoice. I would like to be able run an invoice batch for a customer and have one ticket per invoice.
It would also be nice to have a “top comment” or way to mark a reply in a ticket to show up on an invoice. Some customers like seeing what an invoice was for without having to look in the ticketing system.1 vote -
Rounding first 30 mins on ticket
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
5 votes -
Filter by Empty Custom field
Filter by empty customer field: i would like to be able to filter the device view by a certain custom field that is empty (n/a).
3 votes -
Shared Knowledge Library
Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.
10 votes -
Navigate Device entire device list by using end and home
With all the most recent GUI updates to the DEVICE List, I want to get to the bottom of my list and I have to hit END like 10 times (180+ devices). It would be nice when I hit END that I get to the end of the list and not the end of 20 or 50 devices depending on the settings which won't allow me to set more than 100
1 vote -
Reports page that has all devices and users on the same page
Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list
1 vote -
role based control over scripts
We need to have different role options for techs who can Create scripts vs. techs who can run scripts. It would be even better to be able to restrict technicians from running certain scripts.
9 votes -
Activity Log Addition
Log more activities, such as who is creating/modifying scripts
4 votes -
Billing internationalization.
It would be good to be able to set prices in USD for the products and services but on the invoices to be able to set the prices in local currency (settings on the customer page)
1 vote -
Technician Roles to be more specific define
The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.
But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.
Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.
25 votes -
Atera to Slack channel integration for new tickets
Would be nice to have tickets fed in to slack channel when a new tickets is opened.
9 votes -
Flexible ticket reports
The ability to customize ticket reports for clients, currently the only report available is to in depth for customers and they get confused with all the included information. It would be great to be able to filter and only get the information we / our clients need in a simple pdf format.
2 votes
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