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  1. It would be really handy to show the User next to the computer in the device list. This would allow us to quickly see who is online rather than clicking on the computer and checing who the agent is registered to.

    Also related to this, listing the agent registered to the user in the Users details panel on the Users page, also an online/offline indicator (Green/Red dot).

    This would be so handy for us to quickly view online status of our homeworking users.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. To have the ability to archive, delete or even anonymise tickets, say older than 1 year.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. The Priority, impact and type are now filed in, but it should be empty, so a technician is required to fill the with the correct fields. Now the default always are
    Low, no impact and incident. This means nobody thinks about it and use these fields

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Filter Tickets by SLA based on Customer. There is currently a "Rank" field but it isn't customizable and if you create a custom field for customer you can't use it to filter in the ticket view as only ticket based custom fields show up in the filter.

    I'd like to have the ability to create a saved filter for each class of ticket (Platinum, Gold, Silver, Bronze, etc) for tickets to use the SLA prioritization that already is connected via the customer's default contract to show how much time is left.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. To allow a Technician to add an SNMP device they need "Full Admin" access.

    This is not great as I don't want a technician to see billing information.

    Can you give the right to add SNMP, HTTP, Generic checks so I can assign this right to an Technician.

    1 vote

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  6. ChromeOS port of the agent for chromebooks and other devices running chromeOS.

    Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.

    27 votes

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  7. Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.

    6 votes

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  8. Add the disk space and up time\ down time to the device graph and Agent health graph in the report.

    1 vote

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  9. I would like to have the ability to set each customer's remote preference as Attended or Unattended. This would be ideal for different customer types.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  10. The ability to change from which mailbox the calendar event is set. What is currently happening to us is that we have a shared mailbox and a technician specific mailbox, it is picking the technician specific mailbox as default when setting the event as that is the main mailbox on the technicians PC. We of course would like the shared mailbox to be used to set events.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  11. Would like to have an timesheet report generated with the invoice Batch.
    so on the invoice batch page, there would be an button with 'Edit & Delete & Timesheet'.

    The button should then download an PDF with the timesheet of that customer, With ticket rounding on totaltime and not what the normal timesheet report does with rounding per technician.

    This would save so mucht time with te billing.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  12. Option to label/title scheduled reports, so the generated email reflects which report <X> completed for customer <Y>.
    That way the same report can be scheduled for multiple customers and can be easily differentiated.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  13. Add the ability to add Tags to multiple tickets at the same time (in the same way that you can select multiple tickets and either delete, assign ticket, set status, set priority, or merge tickets). Would be useful when using the automail ticketing feature in bulk (considering you can't specify a tag in email).

    3 votes

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  14. I would like the time and date to be updated in a Automation Profile when it runs on a newly installed agent.

    1 vote

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  15. Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.

    8 votes

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  16. The option to have a central signature where you can put variables like %AGENTNAME%, %EMAILADDRESS%, %FUNCTION% and the like. That way we don't have to update the signatures manually for every employee, but centrally change it.

    8 votes

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  17. generate threshold Alerts directed from Idrac\ILO without SNMP.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. how nice would it be to be able to see and sort machines by uptime??

    not so much a report but a display in devices

    but if only a report then lets go with report

    15 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. The ability to set all customers at once on the dashboard map. At the moment u have to put them individual on the map.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  20. We want to set status of tickets to CLOSED if they are used in Invoice!
    Cant find a matching Rule to manage this!

    For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!

    I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
    Then i can use a rule to send servey after closed ticket!

    1 vote

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    0 comments  ·  Admin →
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