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  1. I don't want all the contacts to be created in Atera.
    Ideally an email with a known domain would open a ticket under the specific customer, otherwise it would be under unassigned. There should be no mandatory requirement for creating contacts to open a ticket.

    I don’t need all these contacts and I will lose my main contacts visibility.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. When installing a bundle through chocolatey, would like some sort of progress bar/status of the apps being installed (incase any fail)

    2 votes

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  3. I would like to have the billing tab hidden for employers.
    When disabling the 'Full Admin Access' and Disabeling the 'Billing information'

    We have the following problems :

    • Option to Edit the Knowledge base is greyed out. (why?)
    • Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
    • not possible to delete tickets (not realy an problem)

    The only thing i want, is that my employers cannot acces the billing infromation tab in the menu. The rest is okay.

    Friendly regards
    Dennis

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  4. Create a sound alert for new tickets coming into the system

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. 10 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  6. The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.

    11 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  7. Apple Business Chat integration to allow MSP's to directly communicate with customers using apple devices quickly.

    10 votes

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  8. We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.

    3 votes

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  9. We have managers on the customer side that want to be able to view their employee's submitted tickets.

    3 votes

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  10. Integration/sub sale of Crowd strike for endpoint deployment.

    10 votes

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  11. Machine status unknown - agent has not established communication within the expected interval.

    Please create an option to bulk/batch disable this alert.

    3 votes

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  12. Export der Dokumentation von Passworter / Username / Notizen aus Atera als Tabelle oder PDF. Für weitere Dokumentation und Aufbewahrung

    2 votes

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  13. We have lots of remote employees and would like to know if they are exactly working. I would like to be able to report one a single user or compare the entire company.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. I would like to be able export all users from the site as a report.

    2 votes

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    1 comment  ·  Reports  ·  Admin →
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  15. It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.

    1 vote

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  16. At the moment, I cant see what devices are missing in terms of software without doing a manual lookup. I want a software report that would tell me if certain devices are not using certain software that is required, like a specific anti-virus software, or if office365 products are missing on the machine, etc.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. The ticket can be created silently. Thats good.

    The ticket reply should also have the ability to be sent silently.

    Some customers just don't want every reply as an email. They can always view all replies in customer portal.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Move the note textarea to move visible location on the ticket screen

    1 vote

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  19. I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.

    1 vote

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  20. We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.

    2 votes

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