It would be really handy to show the User next to the computer in the device list. This would allow us to quickly see who is online rather than clicking on the computer and checing who the agent is registered to.

Also related to this, listing the agent registered to the user in the Users details panel on the Users page, also an online/offline indicator (Green/Red dot).

This would be so handy for us to quickly view online status of our homeworking users.