5047 results found
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crowd Strike
Integration/sub sale of Crowd strike for endpoint deployment.
10 votes -
Machine status unknown - agent has not established
Machine status unknown - agent has not established communication within the expected interval.
Please create an option to bulk/batch disable this alert.
3 votes -
Export von Passwörter und Notizen
Export der Dokumentation von Passworter / Username / Notizen aus Atera als Tabelle oder PDF. Für weitere Dokumentation und Aufbewahrung
2 votes -
Would like to be able to report user activity.
We have lots of remote employees and would like to know if they are exactly working. I would like to be able to report one a single user or compare the entire company.
7 votes -
Export all users from a site
I would like to be able export all users from the site as a report.
2 votes -
Select a single agent for software report
It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.
1 vote -
Generating Reports for Software that isn't installed on machines
At the moment, I cant see what devices are missing in terms of software without doing a manual lookup. I want a software report that would tell me if certain devices are not using certain software that is required, like a specific anti-virus software, or if office365 products are missing on the machine, etc.
3 votes -
Silent Tickets - And Silent Replies - option to not email sent on reply
The ticket can be created silently. Thats good.
The ticket reply should also have the ability to be sent silently.
Some customers just don't want every reply as an email. They can always view all replies in customer portal.
5 votes -
Move the not textarea to the top of the ticket
Move the note textarea to move visible location on the ticket screen
1 vote -
SEPA payment method
I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.
1 vote -
Disable new opening ticket when block hours is end
We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.
2 votes -
Network Utilization Monitoring
Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.
43 votes -
Import the physical address from quickbooks not the billing address.
Import the physical address from quickbooks not the billing address. It is pretty hard to map a PO Box, or go to the headquarters office instead of the remote office.
1 vote -
threshold
Enable Threshold editing as a separate entry in the Roles menu, Our technicians do not need full admin, but it is useful to have control over thresholds.
1 vote -
Search text in Contracts
I created Contracts with Notes showing 365 yearly subscription under each customer
i want to search ms365 and will show me all the customers with ms365 contract.
there seems no way to search1 vote -
embed portal into external website
I love your portal, but there are other features i'd like to off my customers which are outside of the Atera scope. Therefore, i'd like the ability to embed your portal into another website. similar to just using an iframe, but i really don't want my customers to have to login to my website and then log into the portal separately.
ideally i could just have them click a link that could automatically log them into the atera portal. So basically SSO functionality.7 votes -
Agent Cleanup Executable
I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.
To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.
3 votes -
Integrations for Dynamic Billing
Integrations with Pax8 and Sherweb to pull dynamic company subscriptions for billing.
I have to manually check both Pax8 and Sherweb for numbers and enter into QBO for invoicing.
FYI, Syncro is providing this for Pax8, according to the sales guy that keeps calling me to switch.
20 votes -
reporting capabilities other than the metrics
Id like to see some sort of reporting capabilities other than the metrics monitoring a piece of hardware's up time in a week, month etc. Basically, the employees that work from home I need to know at least the up time of their unit in a working day in a report format per device
Thanks
1 vote -
Remote app install and landing page
Provide a landing page for subscribers that show these steps
1>>>>Download / Install this app (remote support app)
2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
4>>>>You are number ?? in queMy interaface is a remote support interface with a list of app/software I can download on the customers side.
3 votes
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