5049 results found
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Agent reports SentinelOne out of date or disabled
When running a report, S1 reports as "Agents <Computername> Anti-virus is inactive or not up to date." in red text. This isn't accurate. These reports go out to customers automatically. Can you please fix this to report properly?
4 votes -
Support for secure devices that cannot connect to the Internet and need software updates
Support for secure devices that cannot connect to the Internet and need software updates
2 votes -
monday
monday.com is a powerful project\tasks management platform.
if you do API with Monday it can be great and very useful tool.3 votesHi,
We have enhanced our support for 3rd party apps via Webhooks, APIs and Zapier which might resolve the various automations in mind, if there are specific use cases or APIs requested we want to know! Please list them for better understanding of the request.
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Mileage tracking
Ability to track mileage within the ticket system. This would allow tracking a technicians mileage and charge the customer with ease. All techs use a ticket to support so this would be awesome. Other systems have this feature.
32 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
54 votes -
Ability to assign a contact to multiple devices for work from home
Ability to assign a contact to multiple devices for work from home and have all contacts able to connect to the PC they are assigned to instead of just the main contact.
171 votes -
Increase the max time run for scripts
The Max Run Time in Atera is 60 min and we want more time please.
7 votes -
Ability to delete multiple contacts
not being able to multiple select a list of contacts to update or remove.
3 votes -
Add a support contact number in the Customer Portal
Need to add a support contact number in the Customer Portal.
12 votes -
Ability to filter devices by folders for ALL clients
It would be great to be able to list and filter devices by folders for ALL clients in Devices - Filters
2 votes -
Search inside single Knowledgebase Category
Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.
7 votes -
Custom Alert Subject for email.
Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).
6 votes -
Alert thresold time inmterval should have option to set up with minutes, hours, and days.
Alert time interval should have option to set up with minutes, hours, and days.
we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.1 vote -
Recent Processes export to billing
I would like to have the ability to attach "Reports" > "Recent Process" to the client's invoice, so the customer can see the software and drivers that have been installed. These updates take some time and as an MSP I would like to show my customers all the background work that is being completed.
5 votes -
Machine description
It would be nice if we could have a custom editable field, named i.e. "Machine description" in each device in order to identify them quickly. This field can be placed in the the Devices window next or below of the Device Name. furthermore, it would be useful to give us the ability to sort the devices by the "Machine description"
6 votes -
open ticket directly after creating
When creating a ticket after saving it open the ticket directly, instead of having to go and select it from the ticket queue.
1 vote -
Windows Updates pre-Download Updates
There should be a way to download the patches to a client beforehand. Or to cache in any way. If you have 10-20 servers (or more) in an automation profile, and there all updates have to be downloaded first, downloading and installing takes quite a long time. Unfortunately, the updates are getting bigger and bigger. 10 GB or more is not uncommon for an update, which then has to be downloaded by every client...
1 vote -
Drill Down Customer Menu
Require a Drill Down Menu (multi-level tree structure) for Customers:
When we click on Customers Menu on the left it should (show + or > sign) expand all customers and we should be able to drill down to any customer. And when we Select a particular customer, it should expand and show options such as Devices, Tickets, Alerts, etc. This will be a very helpful feature and make the process of switching between different customers.
2 votes -
Waiting Status that stops the ticket average times
I have different status categories set up to keep me on track. But if I am waiting on a part, it will impact my ticket times, especially if the vendor doesn't have it in stock. My ticket can sit in queue for weeks and then my average time to close can be days when it's normally under 2 hours.
Can we create a status that will stop the clock on the ticket averages?
2 votes -
Customer Specific Ticket Options
We need the ability to add custom fields to tickets that only apply to specific customers. Not all our customers use all our services and being able to only show them what they pay for would be helpful. We would also use this to offer specific support for customer specific applications.
1 vote
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