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5016 results found

  1. Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.

    43 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. Import the physical address from quickbooks not the billing address. It is pretty hard to map a PO Box, or go to the headquarters office instead of the remote office.

    1 vote

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  3. Enable Threshold editing as a separate entry in the Roles menu, Our technicians do not need full admin, but it is useful to have control over thresholds.

    1 vote

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  4. I created Contracts with Notes showing 365 yearly subscription under each customer
    i want to search ms365 and will show me all the customers with ms365 contract.
    there seems no way to search

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  5. I love your portal, but there are other features i'd like to off my customers which are outside of the Atera scope. Therefore, i'd like the ability to embed your portal into another website. similar to just using an iframe, but i really don't want my customers to have to login to my website and then log into the portal separately.

    ideally i could just have them click a link that could automatically log them into the atera portal. So basically SSO functionality.

    7 votes

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  6. I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.

    To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Integrations with Pax8 and Sherweb to pull dynamic company subscriptions for billing.

    I have to manually check both Pax8 and Sherweb for numbers and enter into QBO for invoicing.

    FYI, Syncro is providing this for Pax8, according to the sales guy that keeps calling me to switch.

    20 votes

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    2 comments  ·  Billing  ·  Admin →
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  8. Id like to see some sort of reporting capabilities other than the metrics monitoring a piece of hardware's up time in a week, month etc. Basically, the employees that work from home I need to know at least the up time of their unit in a working day in a report format per device

    Thanks

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  9. Provide a landing page for subscribers that show these steps
    1>>>>Download / Install this app (remote support app)
    2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
    3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
    4>>>>You are number ?? in que

    My interaface is a remote support interface with a list of app/software I can download on the customers side.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  10. A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.

    in the same place an overview of what devices are currently downloading/installing/updating/Failed live view

    I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.

    So to recap an actual patch management page, where we can manage all systems/customers etc

    17 votes

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  11. Make a section for dashboard that displays new/unread tickets.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  12. It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
    This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  13. In automatic tasks, define that each customer will receive an email sent from an automatically scheduled session, for example a restart to the computer once a week

    1 vote

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  14. I think if Customer / Client passwords had the option of selecting colour marking for passwords would be great for technicians to filter through for what they need.

    Or the option to add filters to the passwords section.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  15. Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. I do not want any Admin or technician having access to the files and folders of an end-user. So either this "File Transfer" option should be configurable under Permission-Roles or there should be granular permissions for the "Desktop Remote Manage" permission under RMM in Roles. I wouldn't mind this feature to be totally disabled as this can raise a flag in security audits or can cause a management concern where security of data is of topmost priority.

    18 votes

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  17. The client / enduser would like to receive a detailed report of the installed patches

    1 vote

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  18. 1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  19. Hey, we would appreciate to get more text modules. We would like to see the customer mail addresses in case of ticketing mails to the technician. Maybe you could add the "sender address module" to the mail templates.

    best regards

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. Hello,

    i would prefer to add the "Sender-address" to the text modules. I would like to see the contact-mail for our technicians. (they receive an automated email in case of a new ticket) - but there is actually no possibility to see the Email addresses of the Sender.

    Best regards!

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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