Right now, we have several customers that have a dedicated mailbox where we sent our resolved tickets to as to the user reporting the tickets aswell. This is so the "Staff" from that compangy can evaluate everything we have done so there is no endless debate at the end of the month.

Right now, its only possible to add just a mail adress in the "to" field trough automated ruled. It would be amazing that we could say.

If ticket status changes from customers from user@contoso.com send a CC mail to ICT@contoso.com.

Would be appreciated! thanks