4709 results found
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Alert UI
UI for the alert: Scenario: You can only see the first few characters of each alert, this frustratingly means that you have to keep clicking on the expand arrows for each alert to see the actual details. Yet there is no need for an expand arrow – as you could easily fit all the alert text on the screen at all times! Look at this example below and then you would have space to fit in the missing connect button too!
1 vote -
Add 'Connect' button under Alert tab
Would like to have the connect button in the Alerts page. Scenario: You want to investigate the alert on a machine using a remote control session – but the connect button that you get on the devices page (see below) is missing from the alerts screen!
This means that you have to make an extra click on the device name and wait for that page to load up before you can perform a connect.
Please add the missing button2 votes -
The alert screen does not update correctly and shows out of date info.
The alert screen does not update correctly and shows out of date info. Scenario: You leave it on the alerts screen and return to it a bit later – old alerts are still showing that have already been cleared and the count is wrong as shown above “Displaying 18 of 13 alerts”
Not a lot of help when your RMM system can’t even give you the right up to date information!1 vote -
Ability to assign threshold profile when creating it
You cannot assign directly a newly created threshold profile after creation. Scenario: You have just created a new threshold profile and click the applied to link to try and apply it to something but you can't.
1 vote -
Search behaves differently in new UI
Search in the new UI behaves differently: Scenario: You copy a serial number from somewhere but accidentally include an extra space in front of it (easily done) and then paste it in to the Atera search box in the new UI. This can lead to a lot of confusion as it is not always obvious that you have accidentally got a leading space in the search box.
2 votes -
Send summary email to client when closing a ticket
When you go on site and then close a ticket, it would be nice send an email to the client that summaries everything that was done. Where we can export and send to the client for signature or for him to know that we did a, b, c
2 votes -
Show name of user under device view under clients
Under sites > clients > device > name of the device : it would be nice to have the user name ( sometimes the log user is generic so we do not know who it is under)
1 vote -
Bitdefender installer to remove other AV softwares
Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device
3 votes -
View which customers have contract
I would like a report to see what customers have a contract assigned to them. We have categories too, this would help us narrow down to business or education customers.
1 vote -
online status for Users on Users tab. Registered user next to computer name in Devices tab.
It would be really handy to show the User next to the computer in the device list. This would allow us to quickly see who is online rather than clicking on the computer and checing who the agent is registered to.
Also related to this, listing the agent registered to the user in the Users details panel on the Users page, also an online/offline indicator (Green/Red dot).
This would be so handy for us to quickly view online status of our homeworking users.
1 vote -
Archive or Anonymise Tickets
To have the ability to archive, delete or even anonymise tickets, say older than 1 year.
6 votes -
Make the fields Priority, impact and type empty
The Priority, impact and type are now filed in, but it should be empty, so a technician is required to fill the with the correct fields. Now the default always are
Low, no impact and incident. This means nobody thinks about it and use these fields2 votes -
Ticket Filter by SLA
Filter Tickets by SLA based on Customer. There is currently a "Rank" field but it isn't customizable and if you create a custom field for customer you can't use it to filter in the ticket view as only ticket based custom fields show up in the filter.
I'd like to have the ability to create a saved filter for each class of ticket (Platinum, Gold, Silver, Bronze, etc) for tickets to use the SLA prioritization that already is connected via the customer's default contract to show how much time is left.
4 votes -
ChromeOS agent
ChromeOS port of the agent for chromebooks and other devices running chromeOS.
Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.
28 votes -
Master view for password manager
Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.
6 votes -
More matrices on the device graph
Add the disk space and up time\ down time to the device graph and Agent health graph in the report.
1 vote -
new feature request
I would like to have the ability to set each customer's remote preference as Attended or Unattended. This would be ideal for different customer types.
2 votes -
invoice batch with timesheet report
Would like to have an timesheet report generated with the invoice Batch.
so on the invoice batch page, there would be an button with 'Edit & Delete & Timesheet'.The button should then download an PDF with the timesheet of that customer, With ticket rounding on totaltime and not what the normal timesheet report does with rounding per technician.
This would save so mucht time with te billing.
1 vote -
Add tags to multiple tickets
Add the ability to add Tags to multiple tickets at the same time (in the same way that you can select multiple tickets and either delete, assign ticket, set status, set priority, or merge tickets). Would be useful when using the automail ticketing feature in bulk (considering you can't specify a tag in email).
3 votes -
Update Last Execution Time when Run Profile on Newly Installed Agents is Enabled
I would like the time and date to be updated in a Automation Profile when it runs on a newly installed agent.
1 vote
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