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5024 results found

  1. Ability for techs that don't have admin privilege to add products and pricing

    Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing

    2 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  2. Use feedback from scripts in threshold

    I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.

    I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.

    My current use case is this:
    We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns…

    6 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  3. Add product family and sub-families to device information

    It would be nice if we could assign a product family and sub-families to monitored devices so that automated tickets associated with those devices would auto-populate the family and sub-family information.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
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  4. Built-in report that displays the KBs that were installed during the execution of an IT automation profile.

    It would be nice to be able to get a report of all the KB:s that have been installed on a specific computer/server the last week for instance.

    1 vote
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  5. Security Report per Customer

    It would be great to have a security report under "Classic Reports" which shows per customer all open vulnerabilities per agent, open ports per agent, found etc.

    1 vote
    0 comments  ·  Reports  ·  Admin →
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  6. Advanced Reports, Add "Agent Software Inventory"

    Advanced Reports allows you to configure almost anything within the "Agent" device details. The Classic Reports presents Software Inventory, Advanced Reports should have the ability to do the same thing. The software that is currently available in custom reports, is only specific to options when using the "Software Bundles" within Atera.

    2 votes
    0 comments  ·  Reports  ·  Admin →
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  7. Advanced Reports, Add "Agent Custom Fields"

    Advanced Reports allows you to configure almost anything within the "Agent" device details. I have noticed that you are not allowed to add Agent "Custom Fields" that are specific to the agent. It would make sense that this information is available within the report options.

    6 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  8. Silent install on mac devices

    We can install the agent silently on Windows devices, this same feature should be available on mac devices

    10 votes
    1 comment  ·  Agent  ·  Admin →
    How important is this to you?

  9. Ability to enter time into replies/communication with client from ticket.

    Ability to enter time into replies/communication with client from ticket.

    When escalating a ticket, we need to see what work has been done without having to drill down in another location (Time Entries). We'd like to see all communication and notes from one screen - Times and dates worked on.

    5 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  10. FedRAMP Validation

    It would be great for Atera to achieve FedRAMP validation for companies that are under NIST 800-171/CMMC compliance regulations.

    3 votes
    0 comments  ·  Security  ·  Admin →
    How important is this to you?

  11. Work from home activations list

    You charge money per "Work From Home" customer activation, but when I asked you told me to find out what customers have it I would need to look at EVERY customer to see who has it. When I started that process I had almost 200 customers. After hours of looking I finally had the short list of 18 that had this feature. This is something that should be as easy to see as who has online backup. Please add this ability to save your customers hours of searching each individual customer. If you charge for this it should be easy…

    25 votes
    2 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

  12. Dates and times in dashboard

    It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming

    1 vote
    0 comments  ·  Dashboard  ·  Admin →
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  13. Reports on internal notes

    Reports on internal notes added to Atera by all or selected technicians for specific period of time.

    3 votes
    0 comments  ·  Reports  ·  Admin →
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  14. Pop Up

    i will like atera to implement a feature to allow a pop message to appear in the centre of the screen for all clients at ones, the reason for that would be so ones a month i could update all systems without worrying that work was left unsaved, this way i could schedule a popup window with a signout button on it, and the message will read, Your IT is running updates overnight please save your work and click sign out at the end of your workday.
    the message can only disappear when sign out is clicked, i should then…

    12 votes
    2 comments  ·  Helpdesk Agent  ·  Admin →
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  15. Desktop App

    Have a desktop application

    4 votes
    0 comments  ·  Admin →
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  16. Device / User use history

    It would be very useful to be able to pull up a report per device on who has logged on to it over a timeframe. I.e. show all logon / logoff events over past week / day for a specific laptop.

    5 votes
    0 comments  ·  Reports  ·  Admin →
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  17. Run scripts without having to save them first

    I’d like to run one-off scripts in bulk by checking multiple devices without having to create a script in the script library.

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  18. Directly Bill Customer for addon services

    Automated monthly billing directly to customer for addon services like Acronis.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
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  19. IT Glue Improved Integration

    Would like to sync contacts, addresses, device passwords

    11 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
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  20. Modify ticket dates

    To have the ability to modify the dates of a ticket when\ after they are created. So if I logged the ticket 2 days after I can say it opened back then.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
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