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Tray Icon customisation

We should be able to customise menu of the agent tray icon. Also change the language to follow the OS..

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Marco Primeau shared this idea  ·   ·  Report…  ·  Admin →
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  • Ryan commented  ·   ·  Report

    This is something definitely critical to self-service for clients and ideally it should be customisable at customer level as there's certain scripts and web links would be critical for some clients to access yet completely irrelevant to others.

    Obviously we can kind of get the same effect now using the chat with AI agent - however 90% of our clients won't talk to an AI agent no matter how capable it is, they prefer to just ring us - however if they could just right-click an icon and run a script, they would happily do that and save everyone a phone call for something simple.

  • Marvin commented  ·   ·  Report

    I don't understand why this hasn't been released yet. It doesn't look like a lot of coding work to make this happen.

  • mason jackson commented  ·   ·  Report

    This is a really important function and i think it would probably be a quick win for Atera

  • EPC Support commented  ·   ·  Report

    This is possible through the Admin - Customer Facing - White Label

  • Kyle Utech commented  ·   ·  Report

    This is a feature that is available with other RMM tools like Ninja One, seems crazy that Atera lacks this feature.