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13 results found

  1. Add metrics to Auditor report

    7 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Kyle Utech supported this idea  · 

  2. Change management

    158 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kyle Utech supported this idea  · 

  3. Office license type

    454 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Kyle Utech supported this idea  · 

  4. MS Office Updates

    751 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kyle Utech supported this idea  · 

  5. Ubiquiti Integration

    901 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kyle Utech supported this idea  · 

  6. Tray Icon customisation

    36 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Kyle Utech commented  · 

    This is a feature that is available with other RMM tools like Ninja One, seems crazy that Atera lacks this feature.

    Kyle Utech supported this idea  · 

  7. Speed of Atera - slowness overall - screen refreshes

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Kyle Utech supported this idea  · 

  8. Network Discovery Filtering expanded ?

    11 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Kyle Utech supported this idea  · 

  9. Assign multiple technicians to a ticket

    397 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Kyle Utech supported this idea  · 

  10. Clone scheduled ticket

    23 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kyle Utech supported this idea  · 

  11. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kyle Utech supported this idea  · 

  12. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  13. Atera Dark Mode

    1,730 votes

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    Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Kyle Utech supported this idea  ·