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5044 results found

  1. It would be nice to get alerts (perhaps this could be made a threshold) when a device is offline for a configurable amount of time (hours, days, weeks etc.)
    This would be great to see if there are devices that are customers use infrequently or not at all.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. It would be nice if you could create a custom pop-up window for certain clients so that when you open a ticket for that client or click on an existing ticket, a pop-up window would appear with important info. ConnectWise has this alert feature for its tickets. That way, if a client has special requests (i.e. ALWAYS CC this specific person; don't call this client, they only want emails; etc.) the technician can see it immediately every time they go into that client's tickets.

    3 votes

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  3. There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.

    27 votes

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  4. I don't want all the contacts to be created in Atera.
    Ideally an email with a known domain would open a ticket under the specific customer, otherwise it would be under unassigned. There should be no mandatory requirement for creating contacts to open a ticket.

    I don’t need all these contacts and I will lose my main contacts visibility.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. The ability to report all logged tickets for a customer for a time period.
    Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Being able to create our own custom tags for ticket automation would be very beneficial. Setting a tag using ticket automation rules is already possible, so this addition would be a huge improvement.

    18 votes

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    3 comments  ·  Tickets  ·  Admin →
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  7. Add the capability for a memo line or comment line in the invoice details.
    Multiple lines would be best.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  8. Filter Recent Processes by customer or script when selecting timespan would (hopefully) reduce time it takes to return the results.

    I may be looking for a process ran in the last three months, but only for a specific customer, so I don't need all the data for every device and customer.

    Depending on how Atera stores this data, it may be an extra load not only for us, but for Atera servers to search through all customers' data.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. A posible to exampel put an individual threshold ind for a single services, on a single device.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. Integrate all Zoho One apps.

    14 votes

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  11. Have the ability to archive and hide both entire customers, and individual users within a customer. Be able to keep the customer in the Atera database (tickets, interactions, etc.) but be able to make them inactive, and hide from view.

    Be able to hide individual contacts (users) within a customer to also keep ticket history, but not show them as contacts. For example, a contact that was entered into Atera has been terminated or no longer with the company.

    And of course be able to re-enable or reactivate that customer or contact...

    31 votes

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    3 comments  ·  Customers  ·  Admin →
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  12. It would be great if we could run an open tickets report and export to CSV that shows the open ticket numbers, Assigned Tech, Customer name, Date opened, Date last modified, and time entries. Being able to have the report run every week at a predetermined date and time and then emailed to a specific email.

    30 votes

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    4 comments  ·  Reports  ·  Admin →
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  13. Add a column which shows the applied Automation Profile.

    Customer ---> Customer X ---> Devices

    Devices ---> Devices List

    3 votes

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  14. It would be great if you could define in the settings when the device should start on weekdays, then you could make the updates at this time, for example, and you could turn on the devices controlled for the customer schedule, which would help many customers.

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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  15. I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. I would like to be able to assign/link a policy to an automation profile.

    So I can set this Policy to all our devices in Atera at once.
    And to also get the Policy to every new Windows device in Atera, because we assign one automation profile to all new devices automatically when added to Atera.

    Now I can only add a profile to a customer or Agent and that means I need to keep adding devices to this profile when we create new customers or device manually.

    1 vote

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  17. Require the ability to skip patches instead of excluding them or alternatively exclude them from the reports too. The problem with excluding patches is that they still list as available patches but excluded. When reports are generated, excluded patches still show as missing patches, which in turn pushes down the score percentage.

    2 votes

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  18. I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
    Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.

    4 votes

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  19. The Help Desk Agent must be activated manually for each device. Very inconvenient. It would be easier if you could activate the threshold value or patch / IT automation profile

    13 votes

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  20. I personally thing Atera should have its own Remote Desktop software in addition to having the integration of other 3rd party solution such as teamviewer, splastop etc. for those who have them and wish to use them.

    However i think having 1 complete solution provides easier management and smother running of system especially when it come to updates (sometimes splash top crash's or cant connect to agent)

    In addition to this, i am limited to the features using 3rd party remote solutions provide thought Atera, which means i have to pay Atera and another Subscription cost for a full version…

    34 votes

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    0 comments  ·  Agent  ·  Admin →
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