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  1. Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Given that Atera pushes for the use of chocolatey, they should take the time to update common software packages on the public repo that they use. things like VLC are wildly out of date, and Atera is failing to update these programs despite promising to update them.

    24 votes

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  3. Can the agent be updated for the M1 chip Macs? The current agent requires the use of Rosetta 2. This is fine in the short term, but the M1 has been available since November 2020

    26 votes

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    1 comment  ·  Agent  ·  Admin →
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  4. Import the physical address from quickbooks not the billing address. It is pretty hard to map a PO Box, or go to the headquarters office instead of the remote office.

    1 vote

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  5. Enable Threshold editing as a separate entry in the Roles menu, Our technicians do not need full admin, but it is useful to have control over thresholds.

    1 vote

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  6. I created Contracts with Notes showing 365 yearly subscription under each customer
    i want to search ms365 and will show me all the customers with ms365 contract.
    there seems no way to search

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  7. If a device is lost or stolen or taken for a period of time, but will be returned at a later stage, there should be the option to lock out users until it is returned

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.

    32 votes

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    2 comments  ·  Agent  ·  Admin →
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  9. If we can broadcast message to specific client, we can remind them to leave their computer on over night so scheduled update would be run. Or if there is a scam email being send to everyone in the organization, we could let them know to delete the message. As Atera agent already installed on all the machines, pushing a pop up message would help to reach many users quickly.

    31 votes

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    2 comments  ·  Devices  ·  Admin →
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  10. Ability to have the retired device sync with what we see on Webroot. If there is a retired a device on Atera, on Webroot, that device is still listed over there. Would be nice to have it synched

    8 votes

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  11. Currently, you can pause alerts from the Device > Manage > Pause Alerts for up to 5 hours, we have a server we won't reach for over two days so we need a longer option

    14 votes

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    4 comments  ·  Alerts  ·  Admin →
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  12. Id like to see some sort of reporting capabilities other than the metrics monitoring a piece of hardware's up time in a week, month etc. Basically, the employees that work from home I need to know at least the up time of their unit in a working day in a report format per device

    Thanks

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  13. Being able to see which devices has WFH enables in the invoices.

    35 votes

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  14. Have the reply from an end user attach to the ticket and not just send to the technician's e-mail address. So that the the entire ticket thread is communicated from within the ticket.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. Time sheet report : give the possibility to display only date without hours.
    When I encode time on a ticket, sometimes I encode only a duration, not a begin and end hour. So when I print the report the hour shown in begin and end date is not relevant. Thanks for your attention.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. Make a section for dashboard that displays new/unread tickets.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  17. In automatic tasks, define that each customer will receive an email sent from an automatically scheduled session, for example a restart to the computer once a week

    1 vote

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  18. I think if Customer / Client passwords had the option of selecting colour marking for passwords would be great for technicians to filter through for what they need.

    Or the option to add filters to the passwords section.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  19. It would be nice if you could change rights for technicians by feature.
    Currently there are only a hand full of options to change the rights.

    For example one of our technicians wants to create a software-bundle.
    It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.

    There are only 2 options like no Software-bundle or full Admin.

    2 votes

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    1 comment  ·  Admin →
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  20. Have an editable summary pinned to the top of a ticket.
    Useful for ticket notes, checklists, projects, master tickets etc

    3 votes

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