4760 results found
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Auditor report per customer, need Export all device and all customer report in one go
Auditor report per customer, need export all device and customer report in one go
25 votes -
Wallboard
A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.
28 votes -
Patching: device off error
Patching: Would be nice to have a clearer message for when the device is off. When the device is off, they have an error message but it is not very clear, it doesn’t tell us that’s its because its offline. Would be nice to have a better error. Would be nice to then tell the enduser that this is why it didn't work and gives him two solutions: if its offline, then give him the possibility of turning on the computer via wake on lan.
1 vote -
Search under a client
Searching capabilities under a Client: Under Clients > to be able to search and see IP address for example
1 vote -
Reporting for Patch Management
Patch reporting needs to tell you which machines are missing which patch, at present, it just says that so many machines are missing this patch which is not helpful to us or the end customer :O
8 votes -
install printer drivers
A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.
5 votes -
Ticketing Task Manager
For example let’s say you have a large project that exists as a ticket such as updating a hosted application. This would include several tasks such as updating the application on the server and then updating the client application at your business locations across the country.
Atera could have a ticket that will act as a parent (For this example it will generically be called Update Application)
Update Application could be assigned to a manager so they can monitor the ticket and create the child tickets update server, update computers at HQ, update computers at branch 1, update computers at…9 votes -
IT Automation, Add Customer field
IT Automation, Add Customer field to setup screen. We have numerous jobs that are setup Per Customer.
2 votes -
Active and Inactive Patch Management jobs
Add the ability to toggle between Active and Inactive Patch Management jobs. And to SAVE that choice
2 votes -
Add Description field that also displays on Patch Management and IT Automation list page.
Add Description field that also displays on Patch Management and IT Automation list page, and the ability to Search on that description. At present we have to give our Automation Profiles very long names to help us determine what the job is for.
2 votes -
Task-List
Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.
23 votes -
Trend Micro
Trend Micro has been a go to antivirus and cloud security suite for quite a long time. Bigger competitors of Atera such as Connectwise and Kaseya have Trend integrations.
26 votes -
Work From Home: error said verification expired, but endpoing was offline
One of our users was recieving the following error when attempting to log into their office computer from home with Atera - Work From Home.
"Verification expired/mismatched, please try again"
The actual problem ended up being that the office computer was off[line]. Is it possible for there to be an exception to catch the computer offline or to change the message if that's the exception? The error is misleading and led to unnecessary troubleshooting that could have been avoided had the actual cause of the error been accurate?
4 votes -
Invoice Email
We need feature we can send invoice via email to finance manager or if it can scheduled to be sent that will be great!
2 votes -
BrightGauge Intergation
BrightGauge Intergration would be very helpful. It will allow CEO's and CISO's to see how their IT department is performing. Also we will be able to create custom report and gauges per customer to fit their needs.
7 votes -
Knowledge Base
Please add the ability to have any level of the knowledge base be accessed by an organization or contact. I have a client that owns multiple businesses that I support. It would be nice to have the GM be able to access the ISP info from each Business, but not have the whole organization have access to it. If that makes sense!
8 votes -
Remote Access Loopback to Remote Desktop with Autologin with stored Creds
Other RMM/PSA's have the ability to 'remote desktop' in to the machine via a loopback from its remote control app, AND logs in with stored admin credentials. This let's technicians login as admin without needing to know the admin creds.
The same Atera competitor even cycles the admin password automaticly after x time, Making credential security even higher
12 votes -
Github Integration for scripts
Github integration for scripts to load this from public or private repositories. This way, other users can also comment / issues / version releases / pull request on scripts. Currently, scripts are checked before they are executed, in the event of errors you cannot give feedback or other users cannot see any feedback on scripting.
16 votes -
Hyperlink a picture in signature
To be able to add a hyperlink to a picture in our Personal Ticket Signature
3 votes -
Date Filter
The ability to be able to filter alerts by date.
1 vote
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