4886 results found
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ATERA AI
we all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
imagine if it tells you the alarms not just showing them as a notification .…1 vote -
Work From Home: error said verification expired, but endpoing was offline
One of our users was recieving the following error when attempting to log into their office computer from home with Atera - Work From Home.
"Verification expired/mismatched, please try again"
The actual problem ended up being that the office computer was off[line]. Is it possible for there to be an exception to catch the computer offline or to change the message if that's the exception? The error is misleading and led to unnecessary troubleshooting that could have been avoided had the actual cause of the error been accurate?
4 votes -
Invoice Email
We need feature we can send invoice via email to finance manager or if it can scheduled to be sent that will be great!
2 votes -
BrightGauge Intergation
BrightGauge Intergration would be very helpful. It will allow CEO's and CISO's to see how their IT department is performing. Also we will be able to create custom report and gauges per customer to fit their needs.
7 votes -
Remote Access Loopback to Remote Desktop with Autologin with stored Creds
Other RMM/PSA's have the ability to 'remote desktop' in to the machine via a loopback from its remote control app, AND logs in with stored admin credentials. This let's technicians login as admin without needing to know the admin creds.
The same Atera competitor even cycles the admin password automaticly after x time, Making credential security even higher
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Override threshold profile for device
e.g. a device has an additional service I want to monitor and to not create a new threshold profile, it would be easier and faster to override the current threshold profile with an additional service.
In our environment there are lots of different servers with different services to monitor and it takes a very long time to set up all threshold profiles for all different kinds of servers.23 votes -
Hyperlink a picture in signature
To be able to add a hyperlink to a picture in our Personal Ticket Signature
3 votes -
Date Filter
The ability to be able to filter alerts by date.
1 vote -
Add ability to delete tickets through ticket automation
Add the feature to delete certain tickets through ticket automation based on certain automation rules.
3 votes -
Can we can setup an alert notification when a new device is added to our account? We had rogue devices get installed and never knew
Hi,
It would be awesome if we could setup alert notifications when a new device is added to our account.We had a couple rogue devices get installed the other day, and didn't realize until we just saw them in the portal.
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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scheduled tickets on mobile app
Pretty simple, show scheduled tickets on mobile app so our onsite engineers can see what jobs they have next!
1 vote -
retired
It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.
6 votes -
Add the feature to move back to a previous page
It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.
27 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add SNMP/Generic devices on auditor report
(As we are not able to pull data for generic device as desktop/laptop/server data on report kindly add this feature)
1 vote -
multiple software bundles
I think the ability to select multiple software bundles within the Patch Management & IT Automation profiles would be extremely useful for setting up different departments of a company (i.e. select a base essentials and software development bundle for a software engineer)
3 votes -
Alert renotification at custom time intervals until alert is cleared
Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.
Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.
3 votes -
web protection
Have the ability to block certain websites from being loaded or block all but the whitelisted ones from the agent. IE Block Tiktok on corporate PC's.
2 votes -
ticket automation
Ability to duplicate existing ticket automation rules. Since we can't have an and or type setup the need to create 1 rule per customer so that the new ticket email gets to the correct technician/s that handles that client is time consuming and the ability to copy one already setup and working and just tweak would save time.
4 votes -
Install patches on multiple devices
Ability to install one or more updates to multiple devices or groups (folders) at once
4 votes -
file size check
we need to check file sizes in a folder
we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)4 votes
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