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5021 results found

  1. Lifecycle Insights Integration

    Lifecycle Insights Integration

    2 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  2. Contract Management

    To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware

    20 votes
    2 comments  ·  PSA Tools  ·  Admin →
    How important is this to you?

  3. Software Inventory Report - Device Name

    Software Inventory Reports - Device Name Missing
    When we view Software Inventory Reports in Atera, we can click the pop out icon under the Number of Devices column to view the device(s) that the software is on, but when we export a report, we don't see the device(s). For my team, this typically leads to me going back into Atera to find that information whenever we're reviewing licensing, tracking down rogue programs, planning to onboard a new client, etc., and then manually adding that in a spreadsheet.

    10 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  4. Delete an agent for offline devices

    Setting to automatically delete an Agent from a Customer after it has been offline for a specified period

    12 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Select a single agent for software report

    It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.

    1 vote
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  6. Move the not textarea to the top of the ticket

    Move the note textarea to move visible location on the ticket screen

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  7. SEPA payment method

    I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  8. Force mobile optimized site to load in mobile browser.

    Please add the ability to force mobile optimized Atera to load in mobile browsers. Some apps have a separate URL that forces mobile if needed. We have difficulty getting a mobile optimized version of Atera to load in a mobile browser in iOS and Android. Thanks!

    5 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  9. There is a strong need for Microsoft CSP billing

    We are a tier 1 Microsoft CSP partner. We need a solid solution for billing that works with the Microsoft 365 and Azure subscription processes in order to allow for proper billing

    22 votes
    1 comment  ·  Billing  ·  Admin →
    How important is this to you?
    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. new article

    Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.

    2 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  11. support R2L ticketing

    When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  12. Onboarding Tickets

    When we sign up a new client, we would like to be able to open a Ticket within the system with all the onboarding tasks assigned. This would then mean, if I opened a ticket my colleague could action this and tick off which onboarding tasks they have completed. This would be really beneficial!

    5 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  13. Log IT Automation Profiles that are manually run

    If any tech manually runs an IT automation profile, currently that information is not logged. I would simply like to see that if an automation profile is run, who did it?

    5 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  14. windows firewall check

    Check for enabled Windows Firewall. Should be a simple but very usefull monitor.

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  15. SaaS Licenses Management

    Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.

    50 votes
    Under Review  ·  2 comments  ·  PSA Tools  ·  Admin →
    How important is this to you?

  16. Email Customers To tell them patching is needed

    Send email to user if laptop not patched for x days. Customer tun off their computers and then put them to sleep so the IT automation didn't go through. We need to send them an email to let them know to keep it on

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  17. Export list of unassigned computers

    Export list of unassigned computers.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  18. multiple software bundles

    I think the ability to select multiple software bundles within the Patch Management & IT Automation profiles would be extremely useful for setting up different departments of a company (i.e. select a base essentials and software development bundle for a software engineer)

    4 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  19. Device Filtering

    The filtering devices, when looking through devices for available patches it would be nice to sort by the patches column so instead of searching through the whole list, we can see all the devices with pending patches sorted to the top of the list and go through these. It would be extremely helpful if the sorting could be applied to all columns.

    11 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. BackBlaze Integration

    to be able to monitor backups for workstations and install clients with backblaze

    9 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
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