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5054 results found

  1. Atera Invoice Details

    Wants the invoice to have more information such as the following: https://www.economie.gouv.fr/cedef/facture-mentions-obligatoires

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  2. report

    Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. disable file transfer

    It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
    Some customer can be confused to know that we have a background access to their local files

    8 votes

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    2 comments  ·  Devices  ·  Admin →
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  4. Ability to embed or insert video in tickets or KB's

    When creating KB's or just replying in a ticket, it would be terrific to be able to embed (or insert) a video for easy instruction purposes. It would cut down on communication time and make life easier for the client.

    21 votes

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    1 comment  ·  User Interface  ·  Admin →
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  5. 'New device added' alert

    It would be really useful if there is a way to receive a message every time a new device is added to Atera (everytime an atera agent is installed on a device). The 'customer health report' gives information about how many devices each customer currently has. But a way to get notified each and everytime a new one is added would be great. By an e-mail/report/alert or any method!!

    8 votes

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    0 comments  ·  Admin →
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  6. List recently added agents

    I wonder if and how I can know easily what agents have bee added recently.

    5 votes

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    1 comment  ·  Devices  ·  Admin →
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  7. Display the network link speed - 100Mbps, 1GbE, 10GbE etc

    I would like to see the current network connection link speed on the devices screen and also on the Auditor report.

    This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!

    Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Allow end users to attach files/images to tickets.

    When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Network Discovery for use in pure Macintosh environments

    Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.

    3 votes

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    0 comments  ·  Network Discovery  ·  Admin →
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  10. Make 'run on offline agents' timeframe customizable for individual profiles

    It would be great if the 'Run on offline agents' timeframe setting for IT Automation and Patch Management could be defined for each profile. Currently it can only be defined for all profiles.

    For example, it would be great for patching or software updates to be run on offline agents for a week or more. That way they would still get the patches/updates if they were offline at the scheduled push time. However, if I have a separate profile pushing a reboot, I would never want that profile to be pushed to an offline agent when it comes back online.…

    22 votes

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    6 comments  ·  IT Automation and Patch Management  ·  Admin →
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  11. Change status of Tickets which are used in Invoice

    We want to set status of tickets to CLOSED if they are used in Invoice!
    Cant find a matching Rule to manage this!

    For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!

    I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
    Then i can use a rule to send servey after closed ticket!

    1 vote

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    0 comments  ·  Admin →
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  12. Auto converter for the Automation policies from V1 to V2

    To have a button that we can press that will convert V1 Automation Policies to V2.
    We have 100s of devices running certain policies that we will need to go through and manually re-add to.

    If we had a button that auto-converted V1 to V2 that would be awesome.

    1 vote

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    0 comments  ·  Admin →
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  13. Software inventory report

    List all machines with software of a certain version number and above/below (useful for example for finding java versions that require a license for commercial use)

    41 votes

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    1 comment  ·  Reports  ·  Admin →
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  14. Automate Acronis usage units

    Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.

    8 votes

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    0 comments  ·  Acronis  ·  Admin →
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  15. Report PDF to e-mail

    ability to send automated reports in PDF format to email addresses.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. Automation based on technician reply

    Currently, you cannot create any ticket automations for when an engineer replies to a ticket.

    I.e set status to pending when engineer replies to ticket.

    39 votes

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    2 comments  ·  Tickets  ·  Admin →
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  17. ISL Online

    Hello,

    We use ISL Online for remote support, maybe to intergrate this also?

    Guy

    3 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  18. The possibility to don't monitor a specific hard drive

    We have a customer how have som USB license disk.
    These USB Flash pin, does not have any free storage space at all, and the server gives us alarms.

    We could pause an alarm for X days, but the best solutions will be if we could skip disks from the monitoring, but still keep monitor the other disks.

    14 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we where not informed

    Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we were not informed, would be nice

    We are informed when disk space get´s critical, but not the other way round..

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. address format

    The address format on the dashboard is backwards. In the states the address is typically:
    123 street Ave
    City, State, Zip
    USA

    but on the dashboard the format is backwards

    usa
    State, city, address, zip.

    can we get this formatted correctly?

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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