4988 results found
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Option to colour mark passwords for easier filtering.
I think if Customer / Client passwords had the option of selecting colour marking for passwords would be great for technicians to filter through for what they need.
Or the option to add filters to the passwords section.
1 vote -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
2 votes -
Ticket Summary
Have an editable summary pinned to the top of a ticket.
Useful for ticket notes, checklists, projects, master tickets etc3 votes -
Limit atera sign in to mac address
Limit atera sign in to mac address. so only my supplied computers can have access to atera but not restricted to to a location via IP
4 votes -
Add-ons are pricy
Add-ons are pricey: Anything extra is $$ = Webroot. We buy it at a dollar at Webroot so we don't get it through it. It is not worth moving 600 licenses in Webroot. It would be much easier to control through you guys.
5 votes -
New Dashboard Design
New Dashboard Design like you show in ads for Atera
2 votes -
ATERA UI inconsistency
- If you see Add-Ons menu from Devices page, there are the Bitdefender and Webroot too, which is correct. But... unable to install Bitdefender from ATERA Agents webpage, only Webroot (missing Add-Ons menu...) Secondly, from Customers page there is a dedicated Webroot shield icon but Bitdefender is under three-dots, Add-Ons, Bitdefender, Antivirus, Install path, which is frustrated. (you should move Webroot to Add-ons)
From Devices page - Software inventory: there is a search software bar, but if you see from Agents page - Software inventory, search software bar missing.
Reboot required information missing from Agents page
Unable to filter agent's Battery…
2 votes -
Add Connect for device end points that are not computers.
For computers listed in Devices, you can currently "Connect" using Splashtop, Any Desk, TeamViewer, etc. But for devices that are not computers it's useless. Instead, you should add the ability to connect via HTTP, HTTPS, FTP, TELNET. The HTTP and HTTPS are really important to remotely manage printers, routers, switches, etc. Would just need to proxy the input/output through the agent.
4 votes -
Option to turn off / hide unwanted/unused features
TL;DR: Would like to be able to hide unused features in admin console menus and sidebars.
Many MSPs use best of breed (or personal favorite) in each category of their App stack. Some may use the RMM and not the PSA or the AntiVirus, or Backup. Yet all the unused features still clog up the admin console. Having the ability to hide all those unused/unwanted features would help streamline the use of the tool, and cause less confusion for new technicians.
lead: "why is this ticket 15 days old? Customer is complaining!"
newbie: "I opened a ticket for Joe.."
lead:…4 votes -
Send Patch & Automation Feedback report AFTER automation profile ended
Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.
- Cool that Atera can schedule reports
- Cannot schedule reports on right…
4 votes -
chat
Can we have the ability for CHAT to start maximised and not minimised.
As all my clients just ignore it when its minimised !
10 votes -
Detailed IT automation feedback report for enduser
The client / enduser would like to receive a detailed report of the installed patches
1 vote -
1 vote
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mail
Hey, we would appreciate to get more text modules. We would like to see the customer mail addresses in case of ticketing mails to the technician. Maybe you could add the "sender address module" to the mail templates.
best regards
1 vote -
Email templates
Hello,
i would prefer to add the "Sender-address" to the text modules. I would like to see the contact-mail for our technicians. (they receive an automated email in case of a new ticket) - but there is actually no possibility to see the Email addresses of the Sender.
Best regards!
1 vote -
SMS Portal
It would be very useful if we can use SMS providers such as twilio and others to integrate to your RMM and have a portal where we can perform tasks like sending notifications to clients, or receiving MFA messages etc.
11 votes -
ticketing
Have a link where non-technicians are able to submit tickets to the ticketing system on the behalf of clients. For example, a receptionist answering the phone and being able to submit the details to the ticketing system for a technician to pick up.
3 votes -
Add hardware inventory fields
Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.
6 votes -
Sort Devices by needing restart
Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.
9 votes -
Mobile Number Shown Under Contact Details Under Tickets
Have the mobile number shown on the right side on Tickets so we can call the client straight from the ticket
9 votes
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