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5046 results found

  1. Create a knowledge base article and have the ability to assign specific articles to a customer or group of customers in your Atera Portal. Currently it looks like if you add an article and allow customers to access the portal they have access to all knowledge base articles.

    5 votes

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  2. I would love to have the ability to exclude patches by release date. Microsoft has been notorious for releasing patches before they are ready. I'd like to have a profile that installs only patches that have been available for a week or two.

    6 votes

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  3. Please add the ability to force mobile optimized Atera to load in mobile browsers. Some apps have a separate URL that forces mobile if needed. We have difficulty getting a mobile optimized version of Atera to load in a mobile browser in iOS and Android. Thanks!

    6 votes

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  4. We need to be able to sort all of the different lists that get created.

    This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.

    Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…

    6 votes

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  5. Ability to approve scripts before they get executed. Hackers are exploiting RMM to install ransomware, having an approve button before a script runs could prevent mass ransomware deployment if our RMM ever gets compromised.

    35 votes

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  6. Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.

    35 votes

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  7. To allow a Technician to add an SNMP device they need "Full Admin" access.

    This is not great as I don't want a technician to see billing information.

    Can you give the right to add SNMP, HTTP, Generic checks so I can assign this right to an Technician.

    1 vote

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  8. Add the disk space and up time\ down time to the device graph and Agent health graph in the report.

    1 vote

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  9. Ability to create global folders and assign tags to devices.

    Performing maintenance on client servers currently have to go into each client then log into the server one by one which is cumbersome.

    Having a global folder where we can see a table of devices, which client they belong to would make maintenance and script running much easier.

    Example: It'd be much easier when doing manual backup checks to just have a list of all tagged servers in a global folder so we can just log in one after the other rather than have to navigate to the client, find…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. Remove 'unmonitored device' from ND when you're not using the ND anymore

    2 votes

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  11. When will the subject lines in the emails finally be adjusted after years? “Atera” should not be part of the subject line at all.

    2 votes

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  12. The ability to change from which mailbox the calendar event is set. What is currently happening to us is that we have a shared mailbox and a technician specific mailbox, it is picking the technician specific mailbox as default when setting the event as that is the main mailbox on the technicians PC. We of course would like the shared mailbox to be used to set events.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. Would like to have an timesheet report generated with the invoice Batch.
    so on the invoice batch page, there would be an button with 'Edit & Delete & Timesheet'.

    The button should then download an PDF with the timesheet of that customer, With ticket rounding on totaltime and not what the normal timesheet report does with rounding per technician.

    This would save so mucht time with te billing.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  14. Option to label/title scheduled reports, so the generated email reflects which report <X> completed for customer <Y>.
    That way the same report can be scheduled for multiple customers and can be easily differentiated.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  15. I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.

    10 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.

    10 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access records. They're looking for two things: 1) login records showing when a user logged in and 2) the length of time a user stayed connected in a remote connection. This would help them confirm an employee's claims to hours. While I know we cannot confirm that they're actually DOING work, this would at least help prove whether or not they're connecting and staying connected remotely.

    4 votes

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  18. More devices visible in Customer
    As of the time of writing when you open a customer and switch to the Devices tab, then select All you are only able to see the first ten computers and must changes pages to view more. Having the ability to either:
    Click on a drop down and adjust the number of devices visible from 10 to say 25, 50, 100 etc
    Open the Devices page with a filter pre-applied for the customer you navigated from
    This has the added benefit of actually making the devices screen useful once you have more than 15-20 customers

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. I really like the agent metrics graph when opening an agent device. It would super helpful if the graph could also show network usage (per adapter - wifi vs wired) and hard drive space usage over time. If a device is suddenly showing a full drive, it would nice to see the usage history. Especially if it suddenly got full over the past couple days.

    35 votes

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    3 comments  ·  Agent  ·  Admin →
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  20. Be able to give remote access to a vendor for the customer trough a agentless solution. Example: a accounting employe need help from 3 part vendor to fix some errors in the acounting software. The 3 part vendor then have to call us to approve the access and we will give him an url to log in to the server/computer and the link would work only one time or you can set the time frame for it. As of now the most vendors install teamviewer or other tools on clients servers/computers or they have an open RDP in or trough…

    2 votes

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