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5021 results found

  1. Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a…

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  2. Alert time interval should have option to set up with minutes, hours, and days.
    we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  3. We would like to set the next invoice number before creating the invoices, this would let Atera work with other systems aswell so when we import invoices into other system we do not have to change the invoice number because it is already set to the right one.

    30 votes

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    0 comments  ·  Billing  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Currently, you cannot create any ticket automations for when an engineer replies to a ticket.

    I.e set status to pending when engineer replies to ticket.

    38 votes

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    2 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.

    9 votes

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  6. Get chassis types for computers (Laptop, Desktop, ...)

    13 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers

    4 votes

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    1 comment  ·  Dashboard  ·  Admin →
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  8. A e-mail notification (maybe with an authentication code) when remote shell actions get executed by a user or process. This way if ever a user account gets hacked they are unable to directly execute actions on the system without user interaction.

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  9. Mobile Ap is rather limited. Ability to save views in the ticket view.

    10 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  10. It would be helpful to be able to set the IP Range, that will be scanned. Haveing a Network with different Ranges connected trough VPNs and haveing a Domain, now we are not able to distribute the Agents to machines in other IP-Range then the Server with his Agent is.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Have a checkbox for permanently trust this device.

    2fa on a phone is completely redundant. If somebody steals my phone and hacks my password, then they instantly have access to my authentication app to access the atera app anyway. Not very well thought through and pointless having to do it even once a week.

    The only application I can possibly think of is an employee that leaves, in which case their access could be revoked through the portal anyway.

    31 votes

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    2 comments  ·  Security  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. I’ve been an Atera Customer for a few years now and I’m still getting frustrated with the lack of progress with the development of Atera.
    I get sick of finding an issue with Atera and then being told to log it as a feature request when its obviously a development oversite.
    The basics that your opposition does is a feature request for Atera.
    So can we all vote on a feature request for Atera to start to get their act into gear.

    5 votes

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  13. Ability to assign Tasks to tickets. Most other ticketing systems do this. Ticket cannot be closed unless the task is completed (or reason entered).

    For example, Backup Failed could come with a simple task that MUST be completed before the ticket can be closed... 'Successful Backup Performed'

    Above is the simplest form but for a new PC installation we could add several tasks to ensure the Agent remembers to everything and bring uniformity and transparency to the customers experience with certain tasks.

    27 votes

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    1 comment  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Currently there is no way to quickly view/edit timeentries within a timeframe (all of for a client in particular). The manual process to do this is incredibly painful. (go to timesheet, and open manually each ticket, go to time entry, and pinpoint the time entry, save, re-run timesheet, etc.).

    Please add an screen to review all time entries.
    1) List the time entries (filter by timeframe, customer, billable or not)
    2) Allow to quickly edit a time entry
    3) Display total

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  15. Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to submit trouble tickets - and it be attached to their customer / client profile - for ticket submission.

    40 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Ability to do remote support on a chromebook device.

    30 votes

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    4 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. IT Automation list page, add Scheduled/Not Scheduled to lists page.

    2 votes

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  18. modify a device TYPE detected as a pc (because windows 10 or other client OS is installed) to be considered as a server by atera

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  19. When creating a ticket after saving it open the ticket directly, instead of having to go and select it from the ticket queue.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. There should be a way to download the patches to a client beforehand. Or to cache in any way. If you have 10-20 servers (or more) in an automation profile, and there all updates have to be downloaded first, downloading and installing takes quite a long time. Unfortunately, the updates are getting bigger and bigger. 10 GB or more is not uncommon for an update, which then has to be downloaded by every client...

    1 vote

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