5056 results found
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Atera Invoice Details
Wants the invoice to have more information such as the following: https://www.economie.gouv.fr/cedef/facture-mentions-obligatoires
3 votes -
White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
22 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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work from home
Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors
27 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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report
Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.
4 votes -
disable file transfer
It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
Some customer can be confused to know that we have a background access to their local files8 votes -
Alert Tickets
When a ticket is created for an alert the following features would be amazing.
Self-heal - If the threshold returns to normal the ticket auto closes.
Quick Connect - On an alert ticket having a shortcut to the affected device with the ability to click the shortcut and go straight to the machine.
33 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER. RIGHT NOW WE NEED TO ASSIGN THEM 1 BY 1 AND APPLY.
5 votes -
Ability to embed or insert video in tickets or KB's
When creating KB's or just replying in a ticket, it would be terrific to be able to embed (or insert) a video for easy instruction purposes. It would cut down on communication time and make life easier for the client.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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'New device added' alert
It would be really useful if there is a way to receive a message every time a new device is added to Atera (everytime an atera agent is installed on a device). The 'customer health report' gives information about how many devices each customer currently has. But a way to get notified each and everytime a new one is added would be great. By an e-mail/report/alert or any method!!
8 votes -
List recently added agents
I wonder if and how I can know easily what agents have bee added recently.
5 votes -
Display the network link speed - 100Mbps, 1GbE, 10GbE etc
I would like to see the current network connection link speed on the devices screen and also on the Auditor report.
This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!
Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!
3 votes -
Allow end users to attach files/images to tickets.
When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.
3 votes -
Network Discovery for use in pure Macintosh environments
Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.
3 votes -
Make 'run on offline agents' timeframe customizable for individual profiles
It would be great if the 'Run on offline agents' timeframe setting for IT Automation and Patch Management could be defined for each profile. Currently it can only be defined for all profiles.
For example, it would be great for patching or software updates to be run on offline agents for a week or more. That way they would still get the patches/updates if they were offline at the scheduled push time. However, if I have a separate profile pushing a reboot, I would never want that profile to be pushed to an offline agent when it comes back online.…
22 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Change status of Tickets which are used in Invoice
We want to set status of tickets to CLOSED if they are used in Invoice!
Cant find a matching Rule to manage this!For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!
I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
Then i can use a rule to send servey after closed ticket!1 vote -
Auto converter for the Automation policies from V1 to V2
To have a button that we can press that will convert V1 Automation Policies to V2.
We have 100s of devices running certain policies that we will need to go through and manually re-add to.If we had a button that auto-converted V1 to V2 that would be awesome.
1 vote -
Automate Acronis usage units
Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.
8 votes -
Report PDF to e-mail
ability to send automated reports in PDF format to email addresses.
8 votes -
agent metrics - drive space and network usage
I really like the agent metrics graph when opening an agent device. It would super helpful if the graph could also show network usage (per adapter - wifi vs wired) and hard drive space usage over time. If a device is suddenly showing a full drive, it would nice to see the usage history. Especially if it suddenly got full over the past couple days.
34 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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The possibility to don't monitor a specific hard drive
We have a customer how have som USB license disk.
These USB Flash pin, does not have any free storage space at all, and the server gives us alarms.We could pause an alarm for X days, but the best solutions will be if we could skip disks from the monitoring, but still keep monitor the other disks.
14 votes
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