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  1. Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".

    Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:

    "AGENT NAME | Atera - RMM Software"

    When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!

    32 votes

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  2. Dear Support,

    Custom Fields should be included in all the reports which are relevant to agent or devices such as Software Inventory, Microsoft Licensing, Patch Status Summary, Agent Health, etc.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. Wooxoo Backup solution

    1 vote

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  4. You shouldn't be able to add contracts with the same name. If the name exists already, you shouldn't be able to add

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  5. Would like to easily see the beginning and end of a contract date when you add a contract to a ticket

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  6. Customers Feedbacks send to a specified Email Address and not at the Ticket himself.

    1 vote

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  7. As a new agent is installed and appears in the Atera console a script (or multiple scripts) would run automatically, like installing RMM software or AV or other, not on a schedule but as soon as it's detected. this would NOT run in existing agents, only new ones as they come online

    11 votes

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  8. The ability to customize ticket reports for clients, currently the only report available is to in depth for customers and they get confused with all the included information. It would be great to be able to filter and only get the information we / our clients need in a simple pdf format.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Block Hour Contract ends when there are no more hours

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  10. Have an editable summary pinned to the top of a ticket.
    Useful for ticket notes, checklists, projects, master tickets etc

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. we all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
    imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
    imagine if it tells you the alarms not just showing them as a notification .…

    2 votes

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  12. Bind Chat to Agent, NOT the User

    MANY of our clients have users that do not have a company email. This makes it impossible to chat with them. We need the ability to chat with whoever is sitting at the machine instead of attempting to target the user specifically. Then perhaps allow the ability to assign it to a user or ticket.

    This brings up the fact that we should be able to assign an agent to any ticket we want without it being bound to the user.

    16 votes

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    0 comments  ·  Agent  ·  Admin →
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  13. It would be helpful to be able to set the IP Range, that will be scanned. Haveing a Network with different Ranges connected trough VPNs and haveing a Domain, now we are not able to distribute the Agents to machines in other IP-Range then the Server with his Agent is.

    27 votes

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  14. Currently search returns;
    Tickets, Agents, Contacts
    This means the top area is cluttered with tickets (including closed tickets) if all i wan is a contact.

    A better order would be
    Contacts, Agents, Tickets

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. I shouldn't have to set search options eveyr time I search for a user. Either make search options sticky, or offer search types (like there are list types) - search agents, search tickets etc.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Allow a technician or requestor to post a comment that both can see, but no email is generated. This allows for information to be tracked that should not be in an email, but both parties need to see it.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. Example: When viewing the devices list, it shows a device has 10 patches pending. When clicking on it, it reveals they are all optional driver updates under Windows. I think the patching should allow you to specify which update types are important to know about, and possibly based on the current patching profile it has setup on that device.

    10 votes

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  18. scheduled reports are hard coded to email the email address associated with the technician, if the reports are more for admin purposes, we need to email those reports to whatever email address we need and not be limited to the email accounts associated with the technician.

    1 vote

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    1 comment  ·  Admin →
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  19. Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.

    25 votes

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  20. When a device was enrolled into Atera, I want to bulk update the customer.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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