4889 results found
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reporting capabilities other than the metrics
Id like to see some sort of reporting capabilities other than the metrics monitoring a piece of hardware's up time in a week, month etc. Basically, the employees that work from home I need to know at least the up time of their unit in a working day in a report format per device
Thanks
1 vote -
WFH enabled devices on Invoices
Being able to see which devices has WFH enables in the invoices.
35 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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SaaS Licenses Management
Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.
49 votes -
Have the reply from an end user attach to the ticket
Have the reply from an end user attach to the ticket and not just send to the technician's e-mail address. So that the the entire ticket thread is communicated from within the ticket.
2 votes -
Time sheet report give the possibility to display only date without hours
Time sheet report : give the possibility to display only date without hours.
When I encode time on a ticket, sometimes I encode only a duration, not a begin and end hour. So when I print the report the hour shown in begin and end date is not relevant. Thanks for your attention.2 votes -
android
Enable an android agent to enable basic system information, monitoring and remote control through splashtop.
32 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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new tickets section for dashboard
Make a section for dashboard that displays new/unread tickets.
1 vote -
In automatic tasks, define that each customer will receive an email sent from an automatically scheduled session, for example a restart to t
In automatic tasks, define that each customer will receive an email sent from an automatically scheduled session, for example a restart to the computer once a week
1 vote -
Option to colour mark passwords for easier filtering.
I think if Customer / Client passwords had the option of selecting colour marking for passwords would be great for technicians to filter through for what they need.
Or the option to add filters to the passwords section.
1 vote -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
2 votes -
Ticket Summary
Have an editable summary pinned to the top of a ticket.
Useful for ticket notes, checklists, projects, master tickets etc3 votes -
Add-ons are pricy
Add-ons are pricey: Anything extra is $$ = Webroot. We buy it at a dollar at Webroot so we don't get it through it. It is not worth moving 600 licenses in Webroot. It would be much easier to control through you guys.
5 votes -
New Dashboard Design
New Dashboard Design like you show in ads for Atera
2 votes -
ATERA UI inconsistency
- If you see Add-Ons menu from Devices page, there are the Bitdefender and Webroot too, which is correct. But... unable to install Bitdefender from ATERA Agents webpage, only Webroot (missing Add-Ons menu...) Secondly, from Customers page there is a dedicated Webroot shield icon but Bitdefender is under three-dots, Add-Ons, Bitdefender, Antivirus, Install path, which is frustrated. (you should move Webroot to Add-ons)
From Devices page - Software inventory: there is a search software bar, but if you see from Agents page - Software inventory, search software bar missing.
Reboot required information missing from Agents page
Unable to filter agent's Battery…
2 votes -
Add Connect for device end points that are not computers.
For computers listed in Devices, you can currently "Connect" using Splashtop, Any Desk, TeamViewer, etc. But for devices that are not computers it's useless. Instead, you should add the ability to connect via HTTP, HTTPS, FTP, TELNET. The HTTP and HTTPS are really important to remotely manage printers, routers, switches, etc. Would just need to proxy the input/output through the agent.
4 votes -
Option to turn off / hide unwanted/unused features
TL;DR: Would like to be able to hide unused features in admin console menus and sidebars.
Many MSPs use best of breed (or personal favorite) in each category of their App stack. Some may use the RMM and not the PSA or the AntiVirus, or Backup. Yet all the unused features still clog up the admin console. Having the ability to hide all those unused/unwanted features would help streamline the use of the tool, and cause less confusion for new technicians.
lead: "why is this ticket 15 days old? Customer is complaining!"
newbie: "I opened a ticket for Joe.."
lead:…4 votes -
Send Patch & Automation Feedback report AFTER automation profile ended
Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.
- Cool that Atera can schedule reports
- Cannot schedule reports on right…
4 votes -
chat
Can we have the ability for CHAT to start maximised and not minimised.
As all my clients just ignore it when its minimised !
10 votes -
Detailed IT automation feedback report for enduser
The client / enduser would like to receive a detailed report of the installed patches
1 vote -
1 vote
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