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5046 results found

  1. Banking detail on the invoice. For ex: account number so the client knows where to send payment

    8 votes

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    0 comments  ·  Billing  ·  Admin →
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  2. It would be handy if we could attach any files by dragging and dropping instead of having to use the little paperclip and then manually browse to the location

    12 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Wake on Lan for Updates via Automate

    8 votes

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  4. In Devices, Would be amazing to add the following options into filter so you can sort ascending / descending
    * Details (yep im ocd)
    * Availability
    * Available Patches

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

    43 votes

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    3 comments  ·  Devices  ·  Admin →
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  6. I find reviewing open or pending tickets very difficult to scan through as I can't see the initial request easily.

    Can we always have the initial request shown on the ticket as the 1st item, without having to click the conversation + also when hovering over a ticket, show the initial request not the last reply.
    Or at least have the option to choose

    3 votes

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  7. When an agent is deleted as of now, there will be no trace of its metadata (like serial number) left. Perhaps there could be a section for 'Deleted devices' where the information on these devices remains.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. When exporting invoices, the billing period should also be exported. You can see this on the screen/imdashboard. It is essential for further processing.

    6 votes

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    2 comments  ·  Billing  ·  Admin →
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  9. Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

    24 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  10. I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.

    It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.

    Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…

    29 votes

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  11. Ability to set roles for viewing the Activity Log instead of providing full admin access or not. Currently if a user is not granted full admin access, they will not be able to view the activity log.

    6 votes

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  12. Add disk encryption status to the disk information where it currently lists serial number, firmware version, etc.

    33 votes

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    1 comment  ·  Devices  ·  Admin →
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  13. Our organization does not track first response. Only requires tickets to be completed in 24hrs. It does not appear that I can set this up currently.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. 1 vote

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  15. Would be nice to select a client on the Dashboard map directly. If we click on it, would be nice to have some information like client's name and address. Or it could be linked directly to their client profile. Would be more efficient. If not , the map is hard to use to show where our clients are.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  16. Hi Atera Team, Good Day!

    1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .

    1. We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc

    we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.

    29 votes

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  18. Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.

    26 votes

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  19. It would be nice if we could change the default number of tickets displayed from 20.
    I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.

    6 votes

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  20. We need the details of the tickets on the invoice, not just a number and price. Unfortunately, the information is only available via a report. It is best to specify each customer ticket as a single item on the invoice.

    22 votes

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    0 comments  ·  Billing  ·  Admin →
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