4889 results found
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Move the not textarea to the top of the ticket
Move the note textarea to move visible location on the ticket screen
1 vote -
SEPA payment method
I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.
1 vote -
Force mobile optimized site to load in mobile browser.
Please add the ability to force mobile optimized Atera to load in mobile browsers. Some apps have a separate URL that forces mobile if needed. We have difficulty getting a mobile optimized version of Atera to load in a mobile browser in iOS and Android. Thanks!
5 votes -
new article
Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.
2 votes -
support R2L ticketing
When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.
2 votes -
Onboarding Tickets
When we sign up a new client, we would like to be able to open a Ticket within the system with all the onboarding tasks assigned. This would then mean, if I opened a ticket my colleague could action this and tick off which onboarding tasks they have completed. This would be really beneficial!
5 votes -
Log IT Automation Profiles that are manually run
If any tech manually runs an IT automation profile, currently that information is not logged. I would simply like to see that if an automation profile is run, who did it?
5 votes -
Email Customers To tell them patching is needed
Send email to user if laptop not patched for x days. Customer tun off their computers and then put them to sleep so the IT automation didn't go through. We need to send them an email to let them know to keep it on
2 votes -
Export list of unassigned computers
Export list of unassigned computers.
2 votes -
Device Filtering
The filtering devices, when looking through devices for available patches it would be nice to sort by the patches column so instead of searching through the whole list, we can see all the devices with pending patches sorted to the top of the list and go through these. It would be extremely helpful if the sorting could be applied to all columns.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automatic Refresh of Devices page
There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.
26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Assign Ticket based on devices and not agents
Tickets for monitored endpoints - there's not a linux agent yet, but I can monitor them. However, I cannot assign them to a ticket as I can only assign actual "agents". For example, I'm monitoring a linux server, if I click the "create ticket" button the agent field is blank... because it doesn't have an agent. It would be great if I could assign devices to tickets based on the device as opposed to the agent for this reason.
7 votes -
Archive Customers and Users In Active Customers
Have the ability to archive and hide both entire customers, and individual users within a customer. Be able to keep the customer in the Atera database (tickets, interactions, etc.) but be able to make them inactive, and hide from view.
Be able to hide individual contacts (users) within a customer to also keep ticket history, but not show them as contacts. For example, a contact that was entered into Atera has been terminated or no longer with the company.
And of course be able to re-enable or reactivate that customer or contact...
30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Acronis Advanced Email Security
Acronis is offering a new Advanced Email Security feature I would like to try out. According to Atera support, this is not available in the current package. Please add/enable this feature.
10 votes -
Import the physical address from quickbooks not the billing address.
Import the physical address from quickbooks not the billing address. It is pretty hard to map a PO Box, or go to the headquarters office instead of the remote office.
1 vote -
threshold
Enable Threshold editing as a separate entry in the Roles menu, Our technicians do not need full admin, but it is useful to have control over thresholds.
1 vote -
Search text in Contracts
I created Contracts with Notes showing 365 yearly subscription under each customer
i want to search ms365 and will show me all the customers with ms365 contract.
there seems no way to search1 vote -
Read only access for Atera and Asset management Tool in Atera
Hi Atera Team, Good Day!
1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .
- We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc
we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…
3 votes -
Lock out users temporarily
If a device is lost or stolen or taken for a period of time, but will be returned at a later stage, there should be the option to lock out users until it is returned
3 votes -
Retired Devices On Webroot
Ability to have the retired device sync with what we see on Webroot. If there is a retired a device on Atera, on Webroot, that device is still listed over there. Would be nice to have it synched
8 votesHi I am from Atera team. I would be happy to meet and hear more about your vote.
Please, feel free to book
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