4705 results found
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technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically6 votes -
Software Whitelist and Blacklist
Instead of accidentally discovering unwanted applications on managed endpoints, I'd like to setup a system of rules that alert me when an application is installed. Not for any installation, but for specific ones that are driven by rules.
Since Atera is already keeping a list of all applications installed on all managed endpoints, I'd like to be able to review that list and add each program to either a whitelist or blacklist. In the future, if an application on the blacklist is detected on an endpoint, I'd like to be alerted and/or take action (preferably in the form of an…
2 votes -
Scripting tool to open/manage/close ticket
Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.
3 votes -
Sort Devices by needing restart
Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.
10 votes -
Remember recently used email addresses
It would be nice if the ticket emailing system would remember past email addresses used in the CC section etc...
1 vote -
Ticket documentation // automatic knowledgebase
Current setup:
A user can raise a ticket which will be handled by the supporter.
When the problem is solved then the ticket will be closed.
The customer can view all old tickets from himself (except he is the main contact) through the customer portal.Problem:
Quite often you get tickets like "Word does not start". Then you perform your troubleshooting and guide the user to a problem which you already had 3 times before.
At some point in time you think about creating a knowledgebase article about it so the user can find it.
Knowledgebase article do have a…3 votes -
2 votes
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Customize threshold level in Scheduled Auditor Reporting
I needs to tweak the visual threshold level of the Scheduled Auditor report just as I do when generating a Auditor report manually, as all devices comes in different specs and the default threshold set by Atera often doesn't do them justice.
But in Scheduled Auditor report, we are not provided with the options to tweak the visual threshold, which results in sending a sloppy reports to the client that confuses them.
For a rough example: Intel(R) Core(TM) i5-8200Y has a base frequency of 1.3GHz for their CPU performance.
But the default threshold for Atera Report is:
Display Orange alert…3 votes -
Add "Folder" field to Auditor Report Excel exports
If the "Folder" field could simply be added to the Auditor Report Excel exports that would be awesome.
We have organised our devices by customer and then by folder but without the folder field showing in the Auditor Report exports that categorisation is lost.
21 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
2 votes -
API read SNMP OID Values
Es wäre toll wenn man über die API Schnittstelle, in welcher man sich ja die SNPM Devices ausgeben lassen kann, auch die OID Werte sehen würde die man konfiguriert hat.
4 votes -
Graphic monitoring of virtual machines
What I miss about Atera is a really good graphical monitoring of VMWare and possibly other virtualizations. Unfortunately, you have to be jealous of Server-Eye or Paessler, here it becomes relatively easy. Virtual environment graphically displayed and you can see at first glance if something doesn't fit. Is something like this also being considered for Atera, SNMP is just very tedious.
4 votes -
Alerts retainer when finish
Hello,
when tickets are closed can I get alerts when 1 customer finish the 5 hours retainer for this month?
I want to know and I need to send alert for the customer for renew more 5 hours.
Is that possible ?
1 vote -
There is a strong need for Microsoft CSP billing
We are a tier 1 Microsoft CSP partner. We need a solid solution for billing that works with the Microsoft 365 and Azure subscription processes in order to allow for proper billing
23 votes -
Identify which devices have successfully authenticated using your Atera Account
Splashtop users will be aware of this feature already however, you can check which devices have been successfully authenticated and have logged into your Splashtop Account. In Atera, you can check your Activity log which will show what IP Addresses the user has successfully logged in from however, it's not particularly useful in identifying that your Atera account is secure. Given the damage that can be done if your Atera account is compromised, I think it would be reassuring that the devices using your account are easily identifiable.
What's your thoughts?
2 votes -
Atera's own Remote Desktop Solution
I personally thing Atera should have its own Remote Desktop software in addition to having the integration of other 3rd party solution such as teamviewer, splastop etc. for those who have them and wish to use them.
However i think having 1 complete solution provides easier management and smother running of system especially when it come to updates (sometimes splash top crash's or cant connect to agent)
In addition to this, i am limited to the features using 3rd party remote solutions provide thought Atera, which means i have to pay Atera and another Subscription cost for a full version…
35 votes -
Automatic device transfer on scheduled date
I would like the option to set a specific date for a device to be automatically transferred to another customer. For example, let's say I have a device from one "customer" which I know is going to be moving to another "customer" on a specific date. If this can be automated, then it would save a lot of hassle and organizational issues.
1 vote -
ssd threshold
Many PCs have HDD and SSD, if I set the temperature threshold for hard disks it notify me even when an ssd became a little hotter.
Considering that an hdd have a threshold of 50° and an ssd could work even at 65° I'd like to set a threshold only for HDDs with a certain temperature and another one for SSDs with a different temperature.
Right now, in summer, I've some customers with SSD and HDD and I'd like to monitore both temperature, but I get ssd notification for 50° that's not interesting to me.
3 votes -
Update Preset Threshold Items for Software Installed/Uninstalled Events
The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"
It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.
Examples:
Event Log: Application | Event Id: 1033
These policies are being excluded since they are only defined with override-only attribute.
Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
App Id=REDACTED
Sku Id=REDACTED
[Machine Name: REDACTED]Event…
3 votes -
Monitor for devices that are offline for a configurable amount of time
It would be nice to get alerts (perhaps this could be made a threshold) when a device is offline for a configurable amount of time (hours, days, weeks etc.)
This would be great to see if there are devices that are customers use infrequently or not at all.3 votes
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