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5046 results found

  1. It would be nice if we could assign a product family and sub-families to monitored devices so that automated tickets associated with those devices would auto-populate the family and sub-family information.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. It would be nice to be able to get a report of all the KB:s that have been installed on a specific computer/server the last week for instance.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  3. It would be great to have a security report under "Classic Reports" which shows per customer all open vulnerabilities per agent, open ports per agent, found etc.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  4. Looking at the event log, I can see the AteraAgent service restarts every minute or so. This floods the windows event log with useless noise.

    Is it really necessary for the service to restart so frequently when there have been no configuration changes. If there are configuration changes, it should not be necessary for the service to restart. The only time that should be necessary is when the agent image itself has changed (like an upgrade).

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  5. It would be extremely beneficial if voice input was available while composing emails or internal notes. because it will save us time and allow us to meet the deadline on time.

    2 votes

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  6. Ticket creation via slack similar to HALP.

    33 votes

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  7. ability to assign custom fields per customer

    48 votes

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    2 comments  ·  Customers  ·  Admin →
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  8. Sometimes the end user is close by, and you need to copy the admin password so it would help to have the option to copy the password without reviling it.

    49 votes

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    1 comment  ·  Customers  ·  Admin →
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  9. Execution of automation profiles in dependence of each other, i.e.:

    Run folder/group one on Microsoft Patch day (2nd Tuesday of month)
    Run folder/group two one week after automation profile 1
    Run folder/group three another week after automation profile 2
    and so on....

    2 votes

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  10. Availability alert separate of other alerts for specific users

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. Instead of panning through the Name of the device it would be quick and easy to have a picture of a device. A pre-canned illustration imagery of the device type. For instance if it's a AP have a picture of an access point instead of company image for better identification. I usually sort by company anyhow so having a picture of company logo doesn't really benefit much.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Currently if we want to export a ticket to calendar we have to open ticket after we have created ticket. Would be nice if export to calendar could happen at time of creating ticket, which would save time.

    4 votes

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  13. Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

    32 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  14. It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  15. ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER. RIGHT NOW WE NEED TO ASSIGN THEM 1 BY 1 AND APPLY.

    6 votes

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  16. CTRL+ENTER to send response on the ticket
    + other keyboard shortcuts to navigate faster within the system

    3 votes

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    2 comments  ·  Tickets  ·  Admin →
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  17. delete many users at the same time

    29 votes

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    4 comments  ·  Customers  ·  Admin →
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  18. I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.

    39 votes

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  19. We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.

    To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"

    This makes a ton of extra clicks when looking at the client's tickets tab and can…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
    - higher bandwidth usage
    - more time for applying patches
    - reboot time which may is outside of customer's window

    What we need:
    Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
    Patch window: set time window for the execution of the patches
    Reboot window: window for rebooting (last reboot no later than X:YY)

    39 votes

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