4889 results found
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Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
2 votes -
API read SNMP OID Values
Es wäre toll wenn man über die API Schnittstelle, in welcher man sich ja die SNPM Devices ausgeben lassen kann, auch die OID Werte sehen würde die man konfiguriert hat.
4 votes -
Graphic monitoring of virtual machines
What I miss about Atera is a really good graphical monitoring of VMWare and possibly other virtualizations. Unfortunately, you have to be jealous of Server-Eye or Paessler, here it becomes relatively easy. Virtual environment graphically displayed and you can see at first glance if something doesn't fit. Is something like this also being considered for Atera, SNMP is just very tedious.
4 votes -
Alerts retainer when finish
Hello,
when tickets are closed can I get alerts when 1 customer finish the 5 hours retainer for this month?
I want to know and I need to send alert for the customer for renew more 5 hours.
Is that possible ?
1 vote -
Ability for a tech to follow a ticket
Ability to follow ticket. To know when a ticket has updated something. Even if you are not the technician assigned. Sometimes, it is helpful if the tech is out of the office, or he’s tied up. Once you CC, you’re stuck on the email thread unless the clients remove you as well. Second assignee – text box that says follow the ticket. “observer” if it needs to follow to do ticket automation rules but ideally, would be that if the box is checked, to send the email to that person
1 vote -
Identify which devices have successfully authenticated using your Atera Account
Splashtop users will be aware of this feature already however, you can check which devices have been successfully authenticated and have logged into your Splashtop Account. In Atera, you can check your Activity log which will show what IP Addresses the user has successfully logged in from however, it's not particularly useful in identifying that your Atera account is secure. Given the damage that can be done if your Atera account is compromised, I think it would be reassuring that the devices using your account are easily identifiable.
What's your thoughts?
2 votes -
Automatic device transfer on scheduled date
I would like the option to set a specific date for a device to be automatically transferred to another customer. For example, let's say I have a device from one "customer" which I know is going to be moving to another "customer" on a specific date. If this can be automated, then it would save a lot of hassle and organizational issues.
1 vote -
Update Preset Threshold Items for Software Installed/Uninstalled Events
The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"
It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.
Examples:
Event Log: Application | Event Id: 1033
These policies are being excluded since they are only defined with override-only attribute.
Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
App Id=REDACTED
Sku Id=REDACTED
[Machine Name: REDACTED]Event…
3 votes -
API monitoring
Ability to monitor API. Seeing if they are up or down, or overloaded.
3 votes -
Chat Helpdesk for MAC devices
WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.
due to this we are loosing business as well.
21 votes -
White label customer support portal
Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to submit trouble tickets - and it be attached to their customer / client profile - for ticket submission.
38 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Monitor for devices that are offline for a configurable amount of time
It would be nice to get alerts (perhaps this could be made a threshold) when a device is offline for a configurable amount of time (hours, days, weeks etc.)
This would be great to see if there are devices that are customers use infrequently or not at all.3 votes -
Custom popup when opening a ticket
It would be nice if you could create a custom pop-up window for certain clients so that when you open a ticket for that client or click on an existing ticket, a pop-up window would appear with important info. ConnectWise has this alert feature for its tickets. That way, if a client has special requests (i.e. ALWAYS CC this specific person; don't call this client, they only want emails; etc.) the technician can see it immediately every time they go into that client's tickets.
3 votes -
Print agent software inventory
We would like the ability to print the Software Inventory for one device individually.
This would save hours when onsite to replace a workstation to have a paper sheet to reference rather than dig through currently installed programs.
Current reports allow me to print all software installed for a client, but not selective to an individual workstation.
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Allow Acronis backup contracts for client billing
Allow Acronis backup contracts for client billing
26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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I don’t want all incoming emails to create contacts in Atera.
I don't want all the contacts to be created in Atera.
Ideally an email with a known domain would open a ticket under the specific customer, otherwise it would be under unassigned. There should be no mandatory requirement for creating contacts to open a ticket.I don’t need all these contacts and I will lose my main contacts visibility.
1 vote -
General Sorting of Lists
We need to be able to sort all of the different lists that get created.
This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.
Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…
5 votes -
detailed report of tickets
The ability to report all logged tickets for a customer for a time period.
Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.7 votes -
Create Custom Tags
Being able to create our own custom tags for ticket automation would be very beneficial. Setting a tag using ticket automation rules is already possible, so this addition would be a huge improvement.
18 votesHey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
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Software inventory report
List all machines with software of a certain version number and above/below (useful for example for finding java versions that require a license for commercial use)
37 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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