4688 results found
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Memo or Comment line in invoicing
Add the capability for a memo line or comment line in the invoice details.
Multiple lines would be best.2 votes -
Filter Recent Processes by customer or script when selecting timespan
Filter Recent Processes by customer or script when selecting timespan would (hopefully) reduce time it takes to return the results.
I may be looking for a process ran in the last three months, but only for a specific customer, so I don't need all the data for every device and customer.
Depending on how Atera stores this data, it may be an extra load not only for us, but for Atera servers to search through all customers' data.
2 votes -
Posible to have individuel monitoring/threshold on a device
A posible to exampel put an individual threshold ind for a single services, on a single device.
4 votes -
Zoho One Integration
Integrate all Zoho One apps.
14 votes -
Ability to run weekly reports on open tickets and export to csv
It would be great if we could run an open tickets report and export to CSV that shows the open ticket numbers, Assigned Tech, Customer name, Date opened, Date last modified, and time entries. Being able to have the report run every week at a predetermined date and time and then emailed to a specific email.
30 votes -
column
Add a column which shows the applied Automation Profile.
Customer ---> Customer X ---> Devices
Devices ---> Devices List
3 votes -
Schedule wakeup
It would be great if you could define in the settings when the device should start on weekdays, then you could make the updates at this time, for example, and you could turn on the devices controlled for the customer schedule, which would help many customers.
5 votes -
Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
6 votes -
FEATURE REQUEST: MAKE IT POSSIBLE TO ASSIGN A POLICY (FROM POLICY CONFIGURATOR) TO AN AUTOMATION PROFILE
I would like to be able to assign/link a policy to an automation profile.
So I can set this Policy to all our devices in Atera at once.
And to also get the Policy to every new Windows device in Atera, because we assign one automation profile to all new devices automatically when added to Atera.Now I can only add a profile to a customer or Agent and that means I need to keep adding devices to this profile when we create new customers or device manually.
1 vote -
Skip Patches instead of Excluding
Require the ability to skip patches instead of excluding them or alternatively exclude them from the reports too. The problem with excluding patches is that they still list as available patches but excluded. When reports are generated, excluded patches still show as missing patches, which in turn pushes down the score percentage.
2 votes -
website support floating contact widget
I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.4 votes -
SaaS Licenses Management
Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.
51 votes -
Set description for returned value in snmp
I would like to add an area where we can set a Display string for returned values in the SNMP monitoring. For example if a SNMP OID returns a value of 2 it would display Normal. I would like the option to customise this depending on the device we are setting up.
24 votes -
Link Knowledge base articles to customers
When a article is created we should be able to assign it to a customer and then on the customers page have a knowledge base tab to view all assigned articles
5 votes -
Lifecycle Insights Integration
Lifecycle Insights Integration
2 votes -
GPS tracking for tickets on Mobile App
Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.
8 votes -
Delete an agent for offline devices
Setting to automatically delete an Agent from a Customer after it has been offline for a specified period
12 votes -
Select a single agent for software report
It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.
1 vote -
Move the not textarea to the top of the ticket
Move the note textarea to move visible location on the ticket screen
1 vote -
SEPA payment method
I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.
1 vote
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