4889 results found
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Number of devices per Folder
Indication of the number of devices which are in Folder and reporting of the devices per Folder
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Change Atera invoice number before creating invoices
We would like to set the next invoice number before creating the invoices, this would let Atera work with other systems aswell so when we import invoices into other system we do not have to change the invoice number because it is already set to the right one.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Invoice Should Display Full Customer Address
When you create a customer you fill in fields for Address, City, State, and Zip.
When you create an invoice it only pulls in the Address field, leaving out the City, State, and Zip.
This makes for an incomplete address on the invoice and looks unprofessional. The invoice template needs to be updated to include the full customer address.
4 votes -
Show previous calendar events as well as future ones on a ticket
When adding calendar events to a ticket, it would be helpful to also be able to see all past calendar events. Being able to set a default subject of the calendar event would also be helpful along with the customers name.
1 vote -
Edit/Adding category for invoice batch
If I create a new invoice batch, there are automatically some random categories that - why so ever - I can not edit/remove/create my own. So they are just there. Really random. I'd like to remove/edit them or at least create my own categories.
Thank you
1 vote -
Products Linked to Tickets On invoice
Products on invoices need to be linked to the ticket somehow. At the moment all the products for a cycle just get added to an invoice. However that means that I need to look through all the tickets in the cycle to find the product that I've added if I need to modify it.
3 votes -
Color Blind Friendly Colors for Metrics Chart
Color blind frendly colors for Metrics chart when viewing a device. Have a hard time telling the difference between the Memory and CPU lines.
4 votes -
Customize scheduled reports
Cannot customize reports when sending them on a schedule.
e.g. customer periodic: we do not use backup function so we do not want it on the report the customer gets
6 votes -
technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically6 votes -
2FA Trusted Devices - Permanent.
Have a checkbox for permanently trust this device.
2fa on a phone is completely redundant. If somebody steals my phone and hacks my password, then they instantly have access to my authentication app to access the atera app anyway. Not very well thought through and pointless having to do it even once a week.
The only application I can possibly think of is an employee that leaves, in which case their access could be revoked through the portal anyway.
30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Software Whitelist and Blacklist
Instead of accidentally discovering unwanted applications on managed endpoints, I'd like to setup a system of rules that alert me when an application is installed. Not for any installation, but for specific ones that are driven by rules.
Since Atera is already keeping a list of all applications installed on all managed endpoints, I'd like to be able to review that list and add each program to either a whitelist or blacklist. In the future, if an application on the blacklist is detected on an endpoint, I'd like to be alerted and/or take action (preferably in the form of an…
2 votes -
Allow multiple-choice variables in scripts
Instead of only supporting fill-in-the-blank/text-box variables, it would help to be able to supply a pre-populated list of options the technician can choose from.
Providing a list the tech can choose from would eliminate the chance of a typo messing up a script, or otherwise choosing an invalid/wrong value.
This means we can possibly condense a dozen or more script variants into one script with a drop-down menu.
4 votes -
Scripting tool to open/manage/close ticket
Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.
3 votes -
Chrombook remote support
Ability to do remote support on a chromebook device.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Remember recently used email addresses
It would be nice if the ticket emailing system would remember past email addresses used in the CC section etc...
1 vote -
Ticket documentation // automatic knowledgebase
Current setup:
A user can raise a ticket which will be handled by the supporter.
When the problem is solved then the ticket will be closed.
The customer can view all old tickets from himself (except he is the main contact) through the customer portal.Problem:
Quite often you get tickets like "Word does not start". Then you perform your troubleshooting and guide the user to a problem which you already had 3 times before.
At some point in time you think about creating a knowledgebase article about it so the user can find it.
Knowledgebase article do have a…3 votes -
2 votes
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Customize threshold level in Scheduled Auditor Reporting
I needs to tweak the visual threshold level of the Scheduled Auditor report just as I do when generating a Auditor report manually, as all devices comes in different specs and the default threshold set by Atera often doesn't do them justice.
But in Scheduled Auditor report, we are not provided with the options to tweak the visual threshold, which results in sending a sloppy reports to the client that confuses them.
For a rough example: Intel(R) Core(TM) i5-8200Y has a base frequency of 1.3GHz for their CPU performance.
But the default threshold for Atera Report is:
Display Orange alert…3 votes -
Default Number of tickets displayed
It would be nice if we could change the default number of tickets displayed from 20.
I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.5 votes -
Ticket Type - Tasks
Ability to assign Tasks to tickets. Most other ticketing systems do this. Ticket cannot be closed unless the task is completed (or reason entered).
For example, Backup Failed could come with a simple task that MUST be completed before the ticket can be closed... 'Successful Backup Performed'
Above is the simplest form but for a new PC installation we could add several tasks to ensure the Agent remembers to everything and bring uniformity and transparency to the customers experience with certain tasks.
26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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