5041 results found
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Custom Fields per client
ability to assign custom fields per customer
47 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
7 votes -
Contacts management list
A new management page for contacts. Would be very useful to delete, move from client or modify several contact at the same time.
8 votes -
Notes field for Devices or custom field (text)
Notes field for Devices or custom field (text) does not allow for carriage returns for formatting. This only allows for continuous one line text. Example:
- Hello
- Goodbye
- Hello Again
It shows up like this on the notes field for devices:
- Hello 2. Goodbye 3. Hello Again
This is not a good way to view our notes on the devices screen. We need to be able to format them.
10 votes -
Place Knowledge Article in Ticket Response
We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.
9 votes -
Send a mail to newly added contact working with CSV import
For now, the option "sending a mail to newly added contact" doesn't work with contacts added with a CSV import, which is a big issue if you want to send their IDs to those contacts when their accounts are created.
5 votes -
colour tickets priority
please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by
1) marking the whole div/row as "red" when it's critical/high
2) having the priority values displayed with coloured bubles - similarly to status have itsuggested colour schema: (low) Blue > Green > Yellow > Red (critical)
note: I know there is a filter for that, but that's an additional step which can be easily eliminated
thank you
6 votes -
Select custom dates for billing batch
We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.
7 votes -
Server availability alert
All servers are by default monitored for availability but theres no way to change the threshold for that monitor. In some environments the internet connectiviy can be a challenge so it would be great to have the option to change the heartbeat monitoring time in a way it could be set to 10, 15, 30min or even 1 hour. Only if a device stays offline for that period it would raise an alert. (this is important for example for some African environments)
13 votes -
MFA\2FA option within the password records
Hi,
If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.
7 votes -
Invoice tickets per month
Invoice tickets according to the hour’s work during the month and not just based on the status resolved or closed. Some tickets may take a couple of months to be resolved, but we need to bill our clients per month on the hours already worked.
5 votes -
Back up Included in Atera plan
Back ups should be included in Atera.
6 votes -
graph snmp oid
In Device view it would be nice to click on a monitored OID and get a graph of the last 24hrs
18 votes -
billing
I would like a solution (API) to be put in place to be able to retrieve all the invoices for my attention with a download link or the document in Base64 form in order to allow software (on Token authorization delegation), automatic recovery of my bills.
an example exists at OVH cloud.
Cordially
1 vote -
Block emails from anyone who is not a contact
Create a simple option to block anyone who is not a contact or using the domain of the client company. Will help stop spam emails/tickets being created.
1 vote -
splashtop printer
Make the Splashtop printer installation optional. The Splashtop printer confuses some of my clients and it is not needed on those PCs anyway. Splashtop is a little more reliable to me than AnyDesk but I need to lose those printers.
13 votes -
domotz
Please accept the integration of Domotz from those who are already their customers, after acquiring the Atera Platform we discovered that we cannot integrate into our Domotz because we have to acquire a new account, for those who already use Domotz this is bad, we cannot lose all settings.
2 votes -
Display images and documents in the browser
When users submit a ticket via email and they include an image, the ticket shows a link with image.jpeg attached. Clicking on it downloads the image. It would be nice if it just opened in the browser over top of the ticket, with an X to close it. Documents have the same challenge. Can you make it work more like how gmail handles attachments?
2 votes -
Device SNMP: Order by OID
Hi support,
in Device SNMP type it could be useful to have OID ordered by A-Z instead of randomized.
35 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add Last Logged User to Software Inventory Report
Please add a column for Last Logged User to the default output of the Software Inventory Report for detailed excel export in the Devices tab.
Right now, I have to export a detailed excel report then go into the customer profile to see the last logged user and manually add them. It is very time consuming, especially if several different software changes were made to several machines between report runs. Having this column added by default would make it alot faster.
This is my very specific request.
5 votes
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