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5040 results found

  1. Alert or send an email when a program is uninstalled.

    2 votes

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  2. The ability to have monitoring portal for the customer devices when he logs in to the portal.

    18 votes

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  3. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    10 votes

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    1 comment  ·  Alerts  ·  Admin →
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  4. Hoodoo Integration for KBs

    2 votes

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  5. KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes

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  6. Search tickets that do not have tags

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. 3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

    69 votes

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  9. Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

    51 votes

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  10. I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  11. Reply to specific messages from requester:
    Ability to selectively reply to specific messaged from the requester, keeping the email thread.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. Currently the condition Ticket Contact Responded is available which then can be used for email notifications.

    Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications

    28 votes

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    6 comments  ·  Tickets  ·  Admin →
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  13. Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

    20 votes

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  14. I have used the custom field to add 'date purchased' and 'Warranty End Date' to my devices. However, it is inputted as a text field (Date field selected and you select the date from drop down menu). So when exporting Auditor reports to excel, the data is text and not date format and not usable to sort/search devices. This is used to monitor asset refresh and warranty expiration. Can Date field be change to a usable format for export?

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  16. Having the ability to prevent customers from seeing any open/resolved tickets. Only view option for customer portal is knowledgebase and create new support ticket.

    Currently in admin >> Settings >> Tickets >>Customer Portal the option to view Open/Resolved is greyed out and unable to remove that view from customers

    2 votes

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  17. While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

    5 votes

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  19. Suggestions:

    1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent…

    12 votes

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  20. 1 vote

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    0 comments  ·  Admin →
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