5041 results found

1. knowledgebase on mobile app

   It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.

   11 votes

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   0 comments  ·  Delete…  ·  Admin →
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2. Unlinking Acronis

   Acronis integration can’t unlink. That is a a GDPR violation.

   3 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. add an option/button to send / resend a user's customer portal to the user

   My current configuration to trigger Atera to send the customer portal credentials is after a new contact is added.

   This is a great feature but, what if your user/contact requested you to resend or reset his customer portal password? I think an option to send / resend will be a great addition to this section as oppose to sending it manually.

   I hope you will grant this request. It would make it so much convenient and easier.

   50 votes

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   3 comments  ·  Customers  ·  Delete…  ·  Admin →
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4. An "X" in the search bar to clear previous search term

   Particularly when searching in the customer

   3 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. IT Automation

   It would be helpful to be able to control what Technicians see and have access to within IT Automation.
   ∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
   ∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
   ∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them (without the ability to edit).
   ∙ The first step would be for an Admin to be able to assign specific Automations as viewable on a per Customer basis.

   It would be helpful to be able to control what Technicians see and have access to within IT Automation.
   ∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
   ∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
   ∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them… more

   3 votes

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   1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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6. Closed and Resolved Ticket on the Customer Portal

   On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

   Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

   54 votes

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   1 comment  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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7. Show Idle Devices

   To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).

   53 votes

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   2 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. Alert groups

   I'd like to be able to group alerts. For example Server alerts or Workstation alert don't go to the same email address.
   Eve better if it could be different email for different Customers.
   Customers have different SLA so this is important for MSP's

   16 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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9. possibility of setting different thresholds for volumes on the same server for example

   example:

   i have a server with 3 different volumes

   c: Total size 80 GB
   f: total size 10 GB
   g: total size 3 TB

   i would like to set 3 different Thresholds for this 3 differents volumes

   c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
   f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
   g: warning when disk space is less 20 GB and critical when disk space is less 10 GB

   now is possible to set only 1 Threshold for severity in the same server

   example:

   i have a server with 3 different volumes

   c: Total size 80 GB
   f: total size 10 GB
   g: total size 3 TB

   i would like to set 3 different Thresholds for this 3 differents volumes

   c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
   f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
   g: warning when disk space is less 20 GB and critical when disk space is less 10 GB

   now is possible to set only 1 Threshold for… more

   36 votes

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   2 comments  ·  Alerts  ·  Delete…  ·  Admin →
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10. Move custom field under customer at the top

    Move custom field under customer at the top

    1 vote

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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11. Sudo Rights

    It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
    This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

    2 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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12. order tickets by assigned technician

    Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. We need a feature of API – getting a list of installed applications per agent.

    We need a feature of API – getting a list of installed applications per agent.

    This would be the same data that we would get from regular reports, but would be visible at the agent level via their REST API.

    8 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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14. Add customised Agent download links to the customer portal

    It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from terminal to work. There is no reason this cannot be made into an auto generated script, downloadable from the portal.

    It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from… more

    8 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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15. Export Enrolled Assets by Customer with Contact Joined

    Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

    Thanks -
    R

    3 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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16. Customer Satisfaction Report Filters By Customers

    Ability to pull the customer satisfaction report just for one client and not all the clients

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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17. Script to update agent device status

    Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. Dashboard - Tickets closed per technician

    Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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19. Auto assign customers to devices

    You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details

    2 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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20. Use QuickBooks for Service Definitions

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and I have to manually edit each line item to restore the custom service descriptions. Please have Atera use the QBO service descriptions for invoices that are exported to QBO.

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and… more

    3 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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