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5039 results found

  1. possibility of setting different thresholds for volumes on the same server for example

    example:

    i have a server with 3 different volumes

    c: Total size 80 GB
    f: total size 10 GB
    g: total size 3 TB

    i would like to set 3 different Thresholds for this 3 differents volumes

    c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
    f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
    g: warning when disk space is less 20 GB and critical when disk space is less 10 GB

    now is possible to set only 1 Threshold for…

    36 votes

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    2 comments  ·  Alerts  ·  Admin →
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  2. Move custom field under customer at the top

    Move custom field under customer at the top

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  3. Sudo Rights

    It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
    This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. order tickets by assigned technician

    Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. We need a feature of API – getting a list of installed applications per agent.

    We need a feature of API – getting a list of installed applications per agent.

    This would be the same data that we would get from regular reports, but would be visible at the agent level via their REST API.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Add customised Agent download links to the customer portal

    It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Export Enrolled Assets by Customer with Contact Joined

    Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

    Thanks -
    R

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Customer Satisfaction Report Filters By Customers

    Ability to pull the customer satisfaction report just for one client and not all the clients

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Script to update agent device status

    Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  10. Dashboard - Tickets closed per technician

    Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  11. Auto assign customers to devices

    You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Closed and Resolved Ticket on the Customer Portal

    On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

    Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

    53 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  13. Use QuickBooks for Service Definitions

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…

    3 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  14. notes

    if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  15. AWS

    If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

    Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

    2 votes

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    0 comments  ·  Network Discovery  ·  Admin →
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  16. Alert or email on uninstallation events

    Alert or send an email when a program is uninstalled.

    2 votes

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  17. customer monitoring portal

    The ability to have monitoring portal for the customer devices when he logs in to the portal.

    18 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  18. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    10 votes

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    1 comment  ·  Alerts  ·  Admin →
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  19. Hoodoo Integration for KBs

    Hoodoo Integration for KBs

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  20. KB article suggestion based on keywords

    KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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