4687 results found
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Bulk update customers
When a device was enrolled into Atera, I want to bulk update the customer.
5 votes -
Ability to See Your Calendar In Atera
Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.
36 votes -
Display a pop up message before and after an automation and patch task
Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.
42 votes -
Lock or freeze the ticket buttons at top of the ticket window.
Lock or freeze the ticket buttons at top of the ticket window.
When working with a long-standing ticket, a lot of scrolling is required to read the conversation history. It would be very help to then not have to scroll back to the top of the window to navigate to the agent or add a reply or note to the ticket.
If the six buttons at the top of the ticket window were locked in place, or in a banner at the top of the page, it would make navigation much easier.
7 votes -
Inconsistent UI implementation of the new Run Script pop up
Inconsistent UI implementation of the new Run Script pop up. A long while back you improved the layout of the Run Script pop up to the new non-paginated version, sadly this has not been implemented in places like the Agent screen and the Customer Devices screen which have been left stuck on the old UI for over a year now.
This means you only get 4 scripts per page instead of 6+
Please complete the job and Implement the improved Run Script pop up in all areas of the new UI1 vote -
Alert UI
UI for the alert: Scenario: You can only see the first few characters of each alert, this frustratingly means that you have to keep clicking on the expand arrows for each alert to see the actual details. Yet there is no need for an expand arrow – as you could easily fit all the alert text on the screen at all times! Look at this example below and then you would have space to fit in the missing connect button too!
1 vote -
The alert screen does not update correctly and shows out of date info.
The alert screen does not update correctly and shows out of date info. Scenario: You leave it on the alerts screen and return to it a bit later – old alerts are still showing that have already been cleared and the count is wrong as shown above “Displaying 18 of 13 alerts”
Not a lot of help when your RMM system can’t even give you the right up to date information!1 vote -
Ability to assign threshold profile when creating it
You cannot assign directly a newly created threshold profile after creation. Scenario: You have just created a new threshold profile and click the applied to link to try and apply it to something but you can't.
1 vote -
Show name of user under device view under clients
Under sites > clients > device > name of the device : it would be nice to have the user name ( sometimes the log user is generic so we do not know who it is under)
1 vote -
The possibility to don't monitor a specific hard drive
We have a customer how have som USB license disk.
These USB Flash pin, does not have any free storage space at all, and the server gives us alarms.We could pause an alarm for X days, but the best solutions will be if we could skip disks from the monitoring, but still keep monitor the other disks.
15 votes -
White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
23 votes -
Vulnerability Scanning
Either build in integration to one of the well known patch and vulnerability solutions such as Tenable.io, Perch, Topia etc. or develop your own vulnerability scanner.
26 votes -
Delay Sending of Response
Hi,
It would be helpful to have an option to delay the reply to a ticket. So that you can compose the reply but set it to send at time /date of your choosing. Similar to that Outlook's delayed send.
Thanks
7 votes -
work from home
Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors
28 votes -
View which customers have contract
I would like a report to see what customers have a contract assigned to them. We have categories too, this would help us narrow down to business or education customers.
1 vote -
online status for Users on Users tab. Registered user next to computer name in Devices tab.
It would be really handy to show the User next to the computer in the device list. This would allow us to quickly see who is online rather than clicking on the computer and checing who the agent is registered to.
Also related to this, listing the agent registered to the user in the Users details panel on the Users page, also an online/offline indicator (Green/Red dot).
This would be so handy for us to quickly view online status of our homeworking users.
1 vote -
'select all' in the 'patch form'
I really miss the 'select all' in the 'patch form'. Moving the mouse all the way to the left top only to go back to the right bottom seems like an unnecessary motion.
3 votes -
Availability Monitoring (Customer wide)
Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier
Alternatively: an API method to set it enabled/disabled,
or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.27 votes -
Get chassis types for computers
Get chassis types for computers (Laptop, Desktop, ...)
14 votes -
Number of devices per Folder
Indication of the number of devices which are in Folder and reporting of the devices per Folder
31 votes
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