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  1. Web Based Remote Access Tool via Https browser. Currently Syncro has remote access via browser https., this is really good and removes the dependability from Slashtop (only works half time), Teamviewer (expensive) etc., if we can access device through browser that would be a very cool and much needed feature.

    11 votes

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  2. It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Add monitoring events, services, process directly to the agent without threshold profiles

    39 votes

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    1 comment  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Ability to decide when the automated reports gets sent from the IT automation profile. When it runs only an hour later, it always shows as most of them have failed. But 24 hours later, it will show better results.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  5. Ability to remove "Windows 11" from the patching reports so it doesn't show as the machines as not updated

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  6. It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.

    27 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

  7. Hi

    I would like that you can allow certain contacts to have access to multiple tickets of different customers. Adding the same contact to different customers is not possible.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. How about making a console app, displays view same as browser dashboard but easier to navigate. With plus functionalities as minimize to tray and messenger apps integration

    6 votes

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  9. It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.

    10 votes

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  10. The chat function should not be dependent on the remote user activating it.

    46 votes

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    4 comments  ·  Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an…

    3 votes

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  12. Allow user to restore files or IT Automation profile in case of deletion by mistake

    1 vote

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  13. Show hard drive active time in the metrics window. Helps to know that some process is using the disk drive at a high percentage and this might be slowing the computer for the end user.

    49 votes

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    1 comment  ·  Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. It would be fantastic to be able to change the sensitivity of the availability monitoring, we get alot of false alerts that servers have gone off-line. Having the option to generate an alert after 2 (or more) consecutive failures would be awesome.

    39 votes

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    4 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Please create a way to hide "Network Discovery" from the menu for those of use not interested in purchasing that feature. Having "Network Discovery" with a "+1" bubble is visually annoying.

    11 votes

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  16. Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.

    4 votes

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  17. There is this feature in for "Patch Search & Deploy". However, the update query for Office Update it not seem to work (I never see Office update available by this feature, but if I manual perform check for update from application I can see there is updates available there). The Developer team should verify to get this feature work properly.

    4 votes

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  18. It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile

    In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.

    33 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. At the bottom of the agent health report is a list of Common Historical Alerts. We need an alert report that has the dates the of those alerts. Knowing an alert or ticket was created a month ago isn’t really helpful. With the tightening of security requirements across industries, detailed reports are being more widely required.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. Would be useful so we can set a rule for when there's a response it sets the ticket to Pending.

    2 votes

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