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Ideas and Feedback

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5046 results found

  1. Turn off pagination for the API

    1 vote

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  2. Having permission tied with certain ticket statuses. One of our status is sales ticket, that would be great if only our coordinator could see those tickets.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.

    1 vote

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  4. Integration with Hexnode solutions. It offers Unified mobile, Desktop & IOT management.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  5. It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.

    We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.

    I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Allow scripts to be run with a user being logged in. Example after a device restart.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. Add a retire device button to manually retire a device that has been recently retired.

    17 votes

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    1 comment  ·  Devices  ·  Admin →
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  9. If you do a lot of scheduled tickets its difficult to find the one your after to edit.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Only fire an alert if a site is down X number of polling attempts. Right now, there's a lot of noise in the signal with sites being "down" for only one poll attempt, so alerts are being ignored.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  11. Ability to assign IT automation profile based on the rank we give to our customer

    3 votes

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  12. There needs to be an easier way to see which devices require a reboot. I can't check the tooltips next to hundreds of devices only. The tooltips are too cumbersome!

    4 votes

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  13. Allow report fields to be displayed on the dashboard (such as disk capacities and patch status) with the report automatically updating periodically.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  14. It would be nice if the API had the ability to switch a contact from one site to another. Specifically for off boarding a user by switching them to a 'Terminated' site since, from what I can tell, if a user is removed it removes ticket data associated with that removed user. This would eliminate a manual process of us.

    1 vote

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    0 comments  ·  Admin →
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  15. Require a Drill Down Menu (multi-level tree structure) for Customers:

    When we click on Customers Menu on the left it should (show + or > sign) expand all customers and we should be able to drill down to any customer. And when we Select a particular customer, it should expand and show options such as Devices, Tickets, Alerts, etc. This will be a very helpful feature and make the process of switching between different customers.

    2 votes

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  16. Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.

    5 votes

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  17. It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.

    12 votes

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  18. Can you add a feature to alert via email that a server is offline and rebooting.

    2 votes

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    1 comment  ·  Alerts  ·  Admin →
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  19. Some of my clients are strictly Macs, with no Windows devices. It would be helpful if that Mac agent could function as an SNMP monitoring agent.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. The ability to add agents from any scanned device on a network scan, as some customers do not use a on premises domain controller and purely office 365 tenant or Azure AD.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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