4814 results found
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Move custom field under customer at the top
Move custom field under customer at the top
1 vote -
order tickets by assigned technician
Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top
2 votes -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
3 votes -
MFA\2FA option within the password records
Hi,
If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.
8 votes -
Export Enrolled Assets by Customer with Contact Joined
Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.
Thanks -
R3 votes -
Customer Satisfaction Report Filters By Customers
Ability to pull the customer satisfaction report just for one client and not all the clients
4 votes -
Sonicwall integration
Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)
52 votes -
Script to update agent device status
Dedicated script in our Shard Library to automatically update the agent device status .
1 vote -
Auto assign customers to devices
You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details
2 votes -
Use QuickBooks for Service Definitions
I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…
3 votes -
notes
if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.
3 votes -
AWS
If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.
Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.
2 votes -
Alert or email on uninstallation events
Alert or send an email when a program is uninstalled.
2 votes -
Place Knowledge Article in Ticket Response
We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.
10 votes -
Hoodoo Integration for KBs
Hoodoo Integration for KBs
2 votes -
KB article suggestion based on keywords
KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.
2 votes -
Search tickets that do not have tags
Search tickets that do not have tags
2 votes -
Auditability and compliance
Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs
69 votes -
Improve Ticket View
I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.
1 vote -
Reply to specific messages from requester
Reply to specific messages from requester:
Ability to selectively reply to specific messaged from the requester, keeping the email thread.1 vote
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