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5042 results found

  1. Create functionality that enables the removal of the default ticket fields (for instance Contract or Impact). Editing this field could be useful as well, as some fields are needed, but the entries aren't suited to the specific business.

    50 votes

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    4 comments  ·  Tickets  ·  Admin →
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  2. You cannot locate a merged ticket using the old reference number. The ticket which has been merged in to should be associated with the merged ticket and show up in searches.

    5 votes

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  3. A double check needs to put on the tickets. I have now had at least three tickets that for some reason have no invoices attached to them and trying to double check against things is a NIGHTMARE. Once a ticket has had an invoice made against it, there needs to be some sort of way of looking at the ticket and knowing there is an invoice made against it.

    11 votes

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    0 comments  ·  Billing  ·  Admin →
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  4. It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
    Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it

    12 votes

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  5. It would be great if new tickets and customer responses (e.g. waiting for technician response) could alert to Google or similar alert scenarios outside of just the email notification. If I am sitting in the console, I get an email alert w/o ever knowing that a customer responded or submitted a ticket. That should be alarm bells and such.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Having an option to set chat availability to specific hours (instead of only active / not active)

    Request by Leon Flood via FB

    79 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  7. Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  9. Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. Ability to push files via automatization/scripts. Multiple devices all at once

    1 vote

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  11. Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.

    18 votes

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  12. It would be great to get historic information for disk space (maybe as a report?) to see the trend for the last 6 months, rather than just the current free space.

    Coupled with that, it would be great to get a predicted mean time until full based on historic trend.

    53 votes

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    1 comment  ·  Agent  ·  Admin →
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  13. 3 votes

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  14. The ability to see when a program runs, ie when powershell run send a alert

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. Use device serial number to lookup warranty end date from manufacturer.

    31 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company

    30 votes

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    3 comments  ·  Billing  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  17. The ability to pin a reply or internal note to the top of a ticket.
    In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  18. Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.

    9 votes

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    2 comments  ·  Tickets  ·  Admin →
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  19. When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons

    4 votes

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