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5040 results found

  1. Ability to push files via automatization/scripts. Multiple devices all at once

    1 vote

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  2. Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.

    18 votes

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  3. 3 votes

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  4. The ability to see when a program runs, ie when powershell run send a alert

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. Use device serial number to lookup warranty end date from manufacturer.

    31 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company

    30 votes

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    3 comments  ·  Billing  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  7. The ability to pin a reply or internal note to the top of a ticket.
    In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  8. Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.

    9 votes

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    2 comments  ·  Tickets  ·  Admin →
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  9. Having an option to set chat availability to specific hours (instead of only active / not active)

    Request by Leon Flood via FB

    78 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  10. When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons

    4 votes

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  12. Currently, PDF is the only format to export reports to. It would be very handy to be able to export to CSV or XLS so that data can be brought into Excel. This should also be an option for format to send recurring reports in. I did notice some reports have the ability to be exported in formats other than PDF. Can that be done for all reports?

    40 votes

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    1 comment  ·  Reports  ·  Admin →
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  13. We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.

    11 votes

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  15. It would be great to get historic information for disk space (maybe as a report?) to see the trend for the last 6 months, rather than just the current free space.

    Coupled with that, it would be great to get a predicted mean time until full based on historic trend.

    52 votes

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    1 comment  ·  Agent  ·  Admin →
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  16. Acronis integration can’t unlink. That is a a GDPR violation.

    3 votes

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  17. My current configuration to trigger Atera to send the customer portal credentials is after a new contact is added.

    This is a great feature but, what if your user/contact requested you to resend or reset his customer portal password? I think an option to send / resend will be a great addition to this section as oppose to sending it manually.

    I hope you will grant this request. It would make it so much convenient and easier.

    50 votes

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    3 comments  ·  Customers  ·  Admin →
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  18. Particularly when searching in the customer

    3 votes

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  19. It would be helpful to be able to control what Technicians see and have access to within IT Automation.
    ∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
    ∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
    ∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…

    3 votes

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  20. To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).

    53 votes

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    2 comments  ·  Devices  ·  Admin →
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