We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.

To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"

This makes a ton of extra clicks when looking at the client's tickets tab and can lead to missed tickets when a tech THINKS they have the filter set right but Atera has decided to change the ticket view bac to whatever they want the default ticket view to be (Open and Pending)