Knowledgebase by Customer
Create a knowledge base article and have the ability to assign specific articles to a customer or group of customers in your Atera Portal. Currently it looks like if you add an article and allow customers to access the portal they have access to all knowledge base articles.
5
votes
Scott Upham
shared this idea
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Jan Fredeweß
commented
This is a really important request. Different companies have different infrastructure and software and therefore it will always be the case that KB-articles are only suitable to one specific customer. It would be really helpful to get granular control over who of my customer can view certain KB Articles. You can also see it from a privacy point of view as some KB-articles may contain sensible data that should not be available for other customers.