5051 results found
-
Coupling alerts and thresholds
The ability to couple alerts together. At present I receive many alerts when the fans on macs are low or not spinning but this is due to the devices being idle and not generating enough heat for the fans to spin up, but turning off the monitor is something that we don't want to do. What would work is the ability to say take the CPU temp threshold along with the fans speed and then flag that. Since if the fans are not rotating possibly not working) and the CPU is high then we would know that there is potentially…
3 votes -
Search feature to include ticket keyword on all statuses
Search feature to include ticket keyword on all statuses
4 votesHi,
Great news! Your idea has been approved and will soon be released in production.
You can also follow this in our Pubic Roadmap.
More specifically, the new Search will include a toggle-able configuration for the following items:
Tickets
Ticket title, Ticket ID, Comments, Custom fields
Devices
Agents, SNMP, TCP, HTTP, Generic, System name, Domain, User, IP address, MAC address, Serial number, Custom fields
Customers
Customer name, Business ID, Custom fields
Contacts
First name, Last name, Email, Phone, Custom fields
Technicians
Technician name, Email
Assets
Pages (Coming soon)
Knowledge base (Coming soon)
-
Alphabetical order of customers when creating a new contact
Create a new contact -> Select Customer
This section is not ordered alphabetically2 votes -
Detailed task report for software installation/upgrade automation
When i get reports from a Automation Profile i get no details for software installation/updates.
Currently i just get the summary details (Number of profiles in report, tasks run, agents in report etc).
When i look under tasks i get nothing more than time of task, aswell as name of the profile.
It really should display detailed report for each endpoint, instead of just saying 0% under Task Success Rate in the summary when (presumably) not all endpoints failed the task.
2 votes -
Advanced Search: Filter by Profile
There is no way to filter by patch automation profile, so Its difficult to determine if a device does not have a profile.
2 votes -
thirdwall
Integration with Thirdwall for setting / managing security policies
https://third-wall.com/features/
this is about the only feature i miss after moving from connectwise automate to atera2 votes -
draft
Setting a "Save as Draft" option in tickets would be valuable for documenting a long process.
3 votes -
Unmerge Tickets
Being able to un-merge tickets.
3 votes -
Giacom
Integration with cloud provider Giacom. They do have an API I believe and integrate with other provides such as Datto. Would be great when ordering 365 licences etc if it could be done direct from the Atera console.
2 votes -
Time interval for IO, bandwidth and services alerts
Possibility to edit the time intervals that triggers alert for IO, bandwidth and services alerts. Like this already exists for other alerts...
1 vote -
search feature ticket
Search multiple tickets with the same subject heading for merging into one ticket.
4 votes -
boot into safemode
would be nice to be able to boot into safemode with network access
4 votes -
it would be very nice to be billed in CAD
i was billed in USD from my previous RMM and every month was a different amount charged to my credit card which made difficult to budget.
it would be very nice if my invoice was the same every month and in CAD.
Thanks1 vote -
HyperV Alerts
Would want to receive an alert if a new HyperV or VM is installed on a device.
2 votes -
Technician alerts
It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.
3 votes -
where is the data import feature, i thought this would have been a standard tool for just about any ticketing system
where is the data import feature, i thought this would have been a standard tool for just about any ticketing system
1 vote -
Use External Ticket Number
Allow for tickets to retain the ticket number from an external system.
We currently have another ticket system for all business systems in another application, but use Atera for all itsupport requests.
We want emails that are forwarded from that system to Atera (via automation) to retain the ticket number so any correspondence will be stored in both Atera and the external system.
currently a new ticket would be generated on each reply
2 votes -
Email notifications for tech responses to client email
You can configure TARs to send email notifications to the technician every time the client responds to a ticket via email or via the portal, but you can't configure TARs to send email notifications to the client every time the technician responds to a ticket via email or the portal. The closest thing to this is enabling the feature "Send ticket reply to contacts by email" in the Email Settings, but that's aesthetically awful as with each reply snowballs into a long thread and becomes unreadable.
2 votes -
Dashboard clock for how many hours logged on tickets
Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.
2 votes -
whmcs
WHMCS Integrations
Allow users to order services and even be able to pull reports off their services such as the audit report
4 votes
- Don't see your idea?