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5040 results found

  1. Remote control without management permissions. With the permission remote management, the user can also run scripts, services, ... But the user doesn't need this features. The only feature he uses is Remote control

    2 votes

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    1 comment  ·  Admin →
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  2. BambooHR they provide (HR) human resources software to help employees

    2 votes

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  3. Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
    the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client

    1 vote

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    1 comment  ·  Alerts  ·  Admin →
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  4. Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
    Have to be more visible.

    4 votes

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  6. When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.

    2 votes

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  7. Get rid of RED in reports. This looks like a danger situation is in place. Use Blue Green and Purple. If I have 95% of devices patched... it shows as a RED and looks like an issue. VERY simple fix by changing the Hex code. PLEASE. over 100+ customer complain about this every time we deliver them reports

    1 vote

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    0 comments  ·  Admin →
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  8. It would be great to have a way to group customers into folders, say by company type i.e accountants, estate agents or even to group into letters so Acme under A, Beta Corp under B etc etc.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  9. Pagination for customers, if you have more than 600 customers that page takes over 30 seconds to load, so pagination is a MUST for larger customers.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  10. When devices throw alerts (i.e. CPU, Memory, Disk I/O, Network Utilization) have the ability to launch a remote Perfmon.exe (or equivalent) session to be able to diagnose issues with a real time view of performance metrics. This might require a custom interface to make it cross platform, but for Windows to Windows, it could be as simple as invoking perfmon.exe for the desired target device.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. Ability to add tags to customers and then filter then within the billing side of Atera.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. The ability to add custom contract types for different reoccurring billing that needs to be generated when creating batch invoicing.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  13. Filters on the ticket queue to filter more than just 10 customers, as this is the limit right now.

    2 votes

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  14. The Atera Agent should pull through the device's OU details. That way with large customers we will be able to search for devices based on the OU details in AD. For example, the site the device is situated in. You should then be able to use this information to create dynamic folders for agent devices.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  15. Optimization in safari would be something we would like a bit more of. For example, ticket list, there is a bit of a scrolling issue especially with the new UI.

    2 votes

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  16. Database snapshots and Geo-redundant database to be available for lower tier plans as well, not just Power.

    2 votes

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  17. The default response in a ticket is sent with the sender of the company and not with the sender of the e-mail settings.

    You should have the possibility to create these mails as a template yourself.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
    Make the create and skip button a different colour.

    4 votes

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  19. Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  20. The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time

    3 votes

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