Alert to notify client contract type when ticket created
Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client
1
vote
James Callow
shared this idea
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Luke A
commented
Have you taken a look at Ticket Automation?
You should be able to send the tech an email if certain conditions are met.