5041 results found
-
different control for each Server / client
Would it be convenient to be able to assign a different control for each server? For example, different disk space percentage from another server without creating another profile, or different CPU percentage.
1 vote -
Changing Customers on Tickets and keeping the same Contact
Hello,
We will be using Atera as an internal helpdesk. All of our Customers are the locations that we manage. Currently Atera only allows you to enter a ticket for a Customer and the Contact that is within that Customer.
We need the ability to switch the Customer on the ticket and keep the same contact as our staff work across multiple portfolios. This will allow us to bill our time to each Customer accordingly and maintain the correct contact.
Anything that Atera can do to make this possible will be greatly appreciated.
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Decouple Atera + Splashtop hard requirement on DNS availability
If DNS fails, so does the Atera agent + Splashtop. If a customer has a DNS issue it is not possible to connect and resolve for them.
Atera Agent and Splashtop should do DNS queries, however if the DNS queries are unsuccessful they should fall back to either a list of hardcoded IPs or maintain a list of previously known working IP addresses. There is not really any reason for the Atera agent to get cooked if it can't do DNS resolution.
2 votes -
Separate email alerts so that we get an individual email for each problem
As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!
2 votes -
metrics dynamic x-axis descriptions
i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
i hope you know what i mean?2 votes -
add and disable user from portal easily. see users and settings in one place
add and disable user from portal easily. see users and settings in one place
1 vote -
Auto Assign Asset
As a multilocation service desk, it would be beneficial to create an IP-based customer attribute and have devices roll under that customer by default.
1 vote -
contacts
I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.
3 votes -
Setting to remove or hide filter view on right hand in tickets view
Setting to remove or hide filter view on right hand in tickets view
It takes up a lot of display area on right and cannot be removed or minimized2 votes -
Integration with SyncMonkey
Integration with SyncMonkey
SyncMonkey is a documentation center much like ITGlue.
SyncMonkey already syncs with Syncro.3 votes -
1 vote
-
Ticket can be reopened by technician but not by customer
Actually in the settings there's the flag "Ticket cannot be reopened", the request is for a second flag as a title.
Thank you!3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Personal ticket timer settings per technician
Some technicians work with automatic timer opening because they forget to log their hours
Some like to do it manually and not have it create a log for every time they enter a ticket
2 votes -
assign bul
I think it could be great if we could bulk assign devices to a new monitor agent.
1 vote -
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
3 votes -
Splashtop - Device Enable/Disable
The ability to disable devices controls before connection with Slashtop. On either our side or theirs. Giving the ability to just watch remotely or logon and automatically have their mouse/keyboard/touchscreen disabled
2 votes -
2 votes
-
Better suggestions for Ideas
When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".
We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.
1 vote -
Hope to have feature for token based support for customer
hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Technician alerts
It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.
2 votes
- Don't see your idea?