5042 results found
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delete all ticket and alert
Delete all ticket and alert instead of going true all pages and selecting every pages after pages
4 votes -
Tabs on customers screen
In the customers view have the ability to have more tabs. We have customers who have Supported Devices that are on full support and these are on monthly contracts, we then have devices that are only on Update support and if we have to go fix something its chargeable and then we also have non supported devices which they get charged for fixing and updating no matter what.
Currently there is no way of making it easy for the tech to split these off if we have a company with 60 devices. We would like the tabs to have the…
1 vote -
jens@jsconsult.dk
Network Discovery is active and doing arp-scans even if it's not enabled as a subscription. This triggers some network sensors as high risk traffic. It shoudl be possible to disable completely of not wanted.
And it should also be removed when uninstalling the agent.2 votes -
Device down alerting
We'd like to create a separate alerting option, and logic for "Device down" category. We'd like to specify a different e-mail address for that condition, as well as configure a reminder alert until the condition is resolved, or the alert is manually resolved.
2 votes -
Better Logs / Reports
Ich möchte mir Berichte für diverse Ereignisse erstellen lassen. Ähnlich der CPU/RAM Verläufe. Allerdings für Festplatten Auslastung (wie entwickelt sich die Belegung über die Zeit XY, Wann kommen große Datenmengen zusammen und wieviele?)
Außerdem möchte ich Logs generieren können, in denen ich z.b. für einen Zeitraum 05:00 Uhr Datum xy - 10:00 Uhr Datum zz anzeigt, wann genau ein Dienst ausgefallen ist, oder auch der Agent offline gegangen ist, um einen Zeitverlauf zu haben und festzustellen, ob es z.b. regelmäßige Ausfälle gibt.
Per Mail Alert ist das zu unübersichtlich, weil es einfach zu viele Mails von anderen Kunden und Geräten…2 votes -
Please look into integration with Harvest app https://www.getharvest.com/
It is time tracking application.
5 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Timed customer visits
We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.
Ideally this could be done on the app.
4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Business Central
Integration to Microsoft Business Central. For example Customers, Invoices and Cost.
4 votes -
Retrieve running services on an agent via API
For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).
4 votes -
Coupling alerts and thresholds
The ability to couple alerts together. At present I receive many alerts when the fans on macs are low or not spinning but this is due to the devices being idle and not generating enough heat for the fans to spin up, but turning off the monitor is something that we don't want to do. What would work is the ability to say take the CPU temp threshold along with the fans speed and then flag that. Since if the fans are not rotating possibly not working) and the CPU is high then we would know that there is potentially…
3 votes -
When on a customer page, modals should be pre-populated with the current customer.
When on a customer page, the "Install Agent" and "Edit Relations" modals should be pre-populated with the current customer.
If I'm already on the customer page for "Research Corp" (made up) and I click "Install Agent" or "Edit Relations" (to put a device in a folder under "Research Corp") having to select the customer again each time seems redundant.
Especially when making multiple device moves, this can be ...tiring.3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Search feature to include ticket keyword on all statuses
Search feature to include ticket keyword on all statuses
4 votes -
Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours
Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.
2 votes -
Alphabetical order of customers when creating a new contact
Create a new contact -> Select Customer
This section is not ordered alphabetically2 votes -
Detailed task report for software installation/upgrade automation
When i get reports from a Automation Profile i get no details for software installation/updates.
Currently i just get the summary details (Number of profiles in report, tasks run, agents in report etc).
When i look under tasks i get nothing more than time of task, aswell as name of the profile.
It really should display detailed report for each endpoint, instead of just saying 0% under Task Success Rate in the summary when (presumably) not all endpoints failed the task.
2 votes -
Advanced Search: Filter by Profile
There is no way to filter by patch automation profile, so Its difficult to determine if a device does not have a profile.
2 votes -
thirdwall
Integration with Thirdwall for setting / managing security policies
https://third-wall.com/features/
this is about the only feature i miss after moving from connectwise automate to atera2 votes -
draft
Setting a "Save as Draft" option in tickets would be valuable for documenting a long process.
3 votes -
Unmerge Tickets
Being able to un-merge tickets.
3 votes -
Giacom
Integration with cloud provider Giacom. They do have an API I believe and integrate with other provides such as Datto. Would be great when ordering 365 licences etc if it could be done direct from the Atera console.
2 votes
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