4687 results found
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IF we enter an alias I still need to search by original domain name. now I have to search by ip
IF we enter an alias I still need to search by original domain name. now I have to search by ip to find computer
1 vote -
Security against supply chain
Give the option to lockdown customers with passwords. Even if someone were to get in, they would have to login to gain access to clients.
Add in passwords and disable auto login for client level connection on devices. With Splashtop i know you can enable or disable auto login, but give the option overhead.
1 vote -
Hide e-mail responses in tickets
Also, there needs to be a way to delete or hide email responses from a conversation in the ticket in the case of email NDR or even an auto response such as out of office. Generally we prefer not to have those muddying the conversation history. Our previous system allowed us to do that…
1 vote -
Being able to see if a end-user deletes a folder
Being able to see if a end-user deletes a folder
1 vote -
Insert link from knowledge database in ticket response
It would be very helpful to be able to link to an article in the knowledge base in a ticket response, so that the customer is taken directly to the article via this link.
Like NinjaOne
1 vote -
Auto reboot after X days
It will be very helpful to have the ability to automate auto reboot after X days . (For people who never reboot .)
0 votes -
Gmail CRM Integration
It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.
0 votes
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