4793 results found

1. Patch management

   To be able to schedule Patch management tasks, this would be useful for Mac devices that require Upgrade patches to be run via Patch management instead of IT Automation profiles.

   This workaround is useful for Mac devices that are offline, in order to help automate pushing Upgrade patches

   44 votes

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Ubiquiti Integration

   Ubiquiti Integration

   845 votes

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   6 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. Dark Mode

   Is there any pipeline to support dark mode.

   200 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Hardware inventory

   It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.

   It seems like a essential feature for this software to be able to have an inventory of a client

   586 votes

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   6 comments  ·  Reports  ·  Delete…  ·  Admin →
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5. MS Office Updates

   MS Office patches not listed as an available update.
   Please enable the ability to show available/installed Office patches.

   712 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

6. Allow for customization of columns on ticketing screen

   On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.

   Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.

   290 votes

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   39 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. Email technician when they have been @ tagged on an internal note of a ticket

   When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"

   270 votes

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   6 comments  ·  Tickets  ·  Delete…  ·  Admin →
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8. Windows update roll back

   It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.

   Every product that I have used in the past offers this feature.

   90 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Free Dashboard Account

   Add the ability to login to a dashboard account for media walls in offices etc so the whole room can view the core dashboard data continuously.

   It's V expensive to pay for an account in full for this option when all we need is the dashboard showing on a big screen for visibility.

   865 votes

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   24 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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10. Automatically close Alert tickets when resolved

    Would be really helpful to have alert tickets automatically close when the alert is resolved
    For example Machine status unknown ticket closes when machine is back online!

    63 votes

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    3 comments  ·  Alerts  ·  Delete…  ·  Admin →
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11. Live screenshot of device to see user activity

    The ability to silently take a live screenshot of a device to see user activity to determine if free

    369 votes

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    9 comments  ·  Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

12. Meraki integration

    Meraki Integration, which includes monitoring for AP's Switches and MX appliances.

    75 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. Report to show computers that do not meet the requirements for Windows 11

    Report to show computers that do not meet the requirements for Windows 11

    372 votes

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    6 comments  ·  Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

14. New UI Customer View - Favorites Needs to be its own section

    In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.

    26 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Change management

    Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.

    149 votes

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    5 comments  ·  Tickets  ·  Delete…  ·  Admin →
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16. Please simplify the login process

    When logging in, here's what I have to do

    1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
    2. Enter my email address, click "continue"
    3. A password field appears. Enter my password.
    4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
    5. I click "Try another method"
    6. I then click "Google Authentication or similar"
    7. On the following page a OTP field appears for my rolling code

    Only after all this can I log in and get to working.

    Now this wouldn't be so much of an issue if Atera didn't keep logging me out every fwe. I find myself going through this process multiple times a day.

    I believe this might be some sort of concurrent-login protection DRM that is triggering me to get signed out all the time - I have 4 total computers I work from -- my laptop, my jumpbox virtual machine, my desktop at home and a desktop computer in the office, plus my iPhone where I have the app installed.

    At the very least, steps 2/3/4 and steps 5/6/7 could be all rolled into two separate steps perhaps.

    Plus the login process for the iOS app is similarly convoluted and just as forgetful of my credentials as the web!

    Please, can something be done to resolve this?! I did actually speak to chat about it but I have a VERY

    When logging in, here's what I have to do

    1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
    2. Enter my email address, click "continue"
    3. A password field appears. Enter my password.
    4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
    5. I click "Try another method"
    6. I then click "Google Authentication or similar"
    7. On the following page a OTP field appears for my rolling code

    Only after all this can I log in and get to working.

    Now this wouldn't be so much of an issue if Atera didn't keep logging me out… more

    37 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Penetration Testing

    I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.

    43 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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18. Approval by Admin for new devices being added to Atera Tenant

    An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.

    7 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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19. Export all BitLocker keys via the API

    In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.

    It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.

    The BitLocker keys should be available via the Agents "GET" command.

    14 votes

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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20. Update Chocolatey Script to a newer version

    Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.

    194 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!