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  1. Since your agent will likely be on every workstation more functionality or options for WOL would be great. Often servers sit on a different VLAN/Network subnet than workstations. Regardless of that Atera only provides the option of a server to send the WOL packet. As we know WOL is an L2 protocol and will not cross network subnets/VLAN's inherently. If Atera could make the agents network subnet aware that would help a lot. Then when trying to wake up a workstation only options on the same network would be able to come up.

    16 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. We have a few practices that use a tablet (one client uses Android, another two use iPads). We would love the ability to install Atera on tablets to have a more complete understanding of our client's network picture.

    Thank you!

    139 votes

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    3 comments  ·  Agent  ·  Admin →
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  3. There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.

    10 votes

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  4. please integrate with Domotz network monitoring system for ticket automation.

    10 votes

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  5. Display computer information on the desktop.
    PC name
    Logged in user
    Last reboot time
    Network information (IP)
    IT support contacts

    Like Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo

    27 votes

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    1 comment  ·  Devices  ·  Admin →
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  6. The ability to remotely manage wifi networks. Including the ability to add a network name and password to a device for users who travel to different locations.

    15 votes

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    1 comment  ·  Devices  ·  Admin →
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  7. IPAM Module to manage the IP in the network

    https://github.com/phpipam/

    11 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  8. It would be grate if you can add function to the all new Linux agent to monitor SNMP, TCP, HTTP and generic services in a network.

    15 votes

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    1 comment  ·  Agent  ·  Admin →
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  9. In today's interconnected world, a stable and reliable internet connection is crucial for both personal and professional activities. However, there are times when our internet connection experiences issues, causing frustration and hindering our productivity. In such situations, one effective method to identify and troubleshoot problems is by initiating a continuous ping test. This text will outline the advantages of performing a continuous ping to investigate internet connection issues.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  10. Problem:
    Currently it is possible to use a graph to display the CPU usage and memory usage.
    I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.

    Improvement:
    Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).

    Benefit:
    This will help to identify peak times on that server from network perspective…

    29 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.

    Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.

    75 votes

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    0 comments  ·  Alerts  ·  Admin →
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  12. We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...

    7 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  13. There have been many instances where I need to reliably reboot a Windows endpoint into Safe Mode with Networking so that I can run scripts and/or remotely connect to it.

    I have a script that will do this now, but it would be excellent if Atera could build this into the agent so it isn't a guessing game. Rebooting into Safe Mode remotely can break my access if something goes wrong, and since 95% of what I do is entirely remote, having a reliable way to do this is really important.

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
    Thanks

    9 votes

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  15. Monitoring and reporting ESXi hosts, cpu load, storage, networking.
    Graphical Report (same as windows devices with agent installed).
    IMPORTANT to get statistics within a range of days, interesting for debugging, problem solving, investigating.

    23 votes

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    1 comment  ·  Devices  ·  Admin →
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  16. Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
    It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.

    30 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  18. It would be very helpful to have a property "first seen" for every device in the network scan. This would help to find new or rogue devices at a glance.

    6 votes

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  19. Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.

    Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.

    10 votes

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  20. A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.

    5 votes

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