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2 results found

  1. Email subjects for AI responses

    Can we have the ability to customize or put guidelines in place for the email Subjects on Robin/Autopilot's responses in email? We would like to make sure that the ticket number is always listed at the beginning of the subject. It would make it easier to quickly identify the ticket in question if an end user has multiple open tickets in progress.

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    0 comments  ·  IT Autopilot  ·  Admin →
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  2. Atera Autopilot (Robin) needs access to reply with user's mobile number for verification

    Atera Autopilot (Robin) currently doesn't have the ability to access a user's Mobile Number. This would be helpful when a user tries to perform a password reset so Autopilot can ask them to verify the number so they know it will be sent to the correct mobile device. The whole number does not have to be displayed, you could display just the last 4 digits or so of the number and ask the your to verify if it is the correct number before sending the reset password to it.

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