6 results found

1. API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which specific comment solved the issue. This data exists in the UI but is missing from the API.

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which… more

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2. Trustpilot Integration

   Integration with Trustpilot (for AFS) would be a very worthwhile option. Public reviews and feedback are crucial to gaining trust from the public and other businesses.

   Currently AFS requires a BCC option to work, this is something Atera doesn't support - having a direct integration with Trustpilot (like many other platforms) would make this much easier.

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3. Clear up oversight in a posted script

   Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

   Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

   HOWEVER, looking under Category: Atera Agent Version, it shows the following:
   AteraAgent.exe Version: 2.5.0.0
   AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

   The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the "not found error", while technically correct, the listed path is incorrect. The correct path is C:\Program Files\ATERA Networks\AteraAgent\Agent\AteraAgent.exe.

   Checking the script, in the Function to check the version of the Atera agent, it IS looking in both locations, but the result is that it only finds AteraAgent.exe in one... that's correct. I think the script needs some cleanup to be clearer and more specific. For example, check both paths, confirm on which path the agent was found, and the alternate path only becomes significant under certain circumstances.

   Example:
   Write-Host "$([System.IO.Path]::GetFileName($path)) Version: $($fileVersionInfo.FileVersion) found at $path" -ForegroundColor Green

   I hope that helps.

   Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

   Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

   HOWEVER, looking under Category: Atera Agent Version, it shows the following:
   AteraAgent.exe Version: 2.5.0.0
   AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

   The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the… more

   2 votes

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4. Add Patching Status to the Public API for Dashboard Integration

   We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.

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5. Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth

   Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth

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6. Monitoring of phonenumbers and SIP-Trunks

   A possibility of monitoring the availability of phonenumbers and SIP-Trunks would be great. You should also get a notification, if a number is unreachable.

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