8 results found

1. [API] SearchOption

   When searching contacts by phone number through the API, the searchOptions.phone filter only matches the Phone field of a contact. It does not match MobilePhone, even though both fields are part of the same
   contact record and both are valid phone numbers for that contact.

   Use case

   We are building an automation that needs to identify the calling end-user from their phone number and resolve them to an Atera contact in order to retrieve their tickets,
   post comments on their behalf, etc. In real customer data, the mobile number is stored in MobilePhone for the majority of contacts (landline goes to Phone when present). With the current behavior, those
   contacts cannot be found via the API search and we have to fall back to listing all contacts and filtering client-side, which is slow and does not scale.

   Steps to reproduce

   1. Create or pick a contact whose MobilePhone = 600101010 and whose Phone is empty (or different).
   2. Call: GET /api/v3/contacts?searchOptions.phone=600101010
   3. Expected: the contact is returned.
   4. Actual: empty result. The same call works only if you put the number in Phone.

   We have tried number variants (600101010, 34600101010, +34600101010) and combinations of EnableContactsSearch/EnablePartialSearch flags — none of them make the search look at MobilePhone.

   Suggested fix

   searchOptions.phone should match against Phone and MobilePhone (logical OR), the same way the in-app contact search does. Alternatively, expose searchOptions.mobilePhone as a separate filter so callers can
   choose.

   Current workaround

   We list contacts page by page and filter client-side on Phone || MobilePhone. This means N requests per identification and we hit rate limits on tenants with many contacts.

   Environment

   • Atera REST API v3 (https://app.atera.com/api/v3)
   • Tested 2026-04-16

   Thanks!

   When searching contacts by phone number through the API, the searchOptions.phone filter only matches the Phone field of a contact. It does not match MobilePhone, even though both fields are part of the same
   contact record and both are valid phone numbers for that contact.

   Use case

   We are building an automation that needs to identify the calling end-user from their phone number and resolve them to an Atera contact in order to retrieve their tickets,
   post comments on their behalf, etc. In real customer data, the mobile number is stored in MobilePhone for the majority of contacts (landline goes… more

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2. API Contacts (MSP)

   API, GET contacts
   add CustomerID filter option (obtain contacts for a specific customer)

   add Sync Source information (Entra = True)) into Contact data,
   add also to GET /api/v3/contacts/{contactId}

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3. Trustpilot Integration

   Integration with Trustpilot (for AFS) would be a very worthwhile option. Public reviews and feedback are crucial to gaining trust from the public and other businesses.

   Currently AFS requires a BCC option to work, this is something Atera doesn't support - having a direct integration with Trustpilot (like many other platforms) would make this much easier.

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4. API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which specific comment solved the issue. This data exists in the UI but is missing from the API.

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which… more

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5. Clear up oversight in a posted script

   Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

   Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

   HOWEVER, looking under Category: Atera Agent Version, it shows the following:
   AteraAgent.exe Version: 2.5.0.0
   AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

   The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the "not found error", while technically correct, the listed path is incorrect. The correct path is C:\Program Files\ATERA Networks\AteraAgent\Agent\AteraAgent.exe.

   Checking the script, in the Function to check the version of the Atera agent, it IS looking in both locations, but the result is that it only finds AteraAgent.exe in one... that's correct. I think the script needs some cleanup to be clearer and more specific. For example, check both paths, confirm on which path the agent was found, and the alternate path only becomes significant under certain circumstances.

   Example:
   Write-Host "$([System.IO.Path]::GetFileName($path)) Version: $($fileVersionInfo.FileVersion) found at $path" -ForegroundColor Green

   I hope that helps.

   Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

   Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

   HOWEVER, looking under Category: Atera Agent Version, it shows the following:
   AteraAgent.exe Version: 2.5.0.0
   AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

   The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the… more

   2 votes

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6. Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth

   Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth

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7. Add Patching Status to the Public API for Dashboard Integration

   We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.

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8. Monitoring of phonenumbers and SIP-Trunks

   A possibility of monitoring the availability of phonenumbers and SIP-Trunks would be great. You should also get a notification, if a number is unreachable.

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