5038 results found
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Export HTML reports
It will be nice to be able to send our customers a report in a way that they can zoom in or collapse different features. For example the "Agent Health Report", the customer will receive a weekly report and will be able to zoom in the Memory and CPU graph.
2 votes -
Pin Systems
The ability to pin most used systems to the top of the customer's device list. This would be very convenient.
2 votes -
Audio and Viceo redirect for "Work from Home"
Redirect audio and video so that customers can use Teams and other applications on the VDI when accessing via “Work from Home.”
1 vote -
Automatically enabe "restore points" and create a new restore point every month.
Automatically enabe "restore points" since they ae not enabled by default in Windows 11. Then, create a new restore point every month for all drives. Delete older restore points if drive capacity becomes an issue.
1 vote -
Octiga
Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.
1 vote -
Send NEW email inside EXISTING ticket
Option to send a NEW email from within an existing ticket without including the previous email chain.
Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.
For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.
Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions,…
1 vote -
AutoElevate
Direct integration with Cyberfox AutoElevate
1 vote -
Ability to bulk update fields on asset types
When adding a new Asset Field, you then have to manually go and add the new field to each individual Asset Type one by one. Would be nice to be able to select all necessary Asset Types and do a bulk update to add the new field at one time.
1 vote -
bootstrap
It would be great if we can have an integration with Bootstrap as we wish to centralize all possible company managent at one place.
1 vote -
1 vote
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File Tree Report / Integration
It would be amazing to have a tool like Treesize or WizTree integrated into Atera, either in the form of a report or within a dropdown on each device. This would make alerts for low disk space much easier to manage as we can see where the majority of storage is being used up and determine whether it is required or not, all done remotely without disrupting the client.
1 vote -
Integrate WebEx and Atera
Integrate Atera and Webex so when a customer is calling their name automatically pops up
1 vote -
To be able to search for a customer by postcode
To be able to search for a customer by postcode
1 vote -
Navigation bar resize / collapse to icons.
The side bar is text and Icons.
I'd suggest you pick one or the other.It should be text when full size and it should collapse to Icons.
See mock up on reddit.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/1 vote -
UI Ticket page. My feedback as on reddit.
See my post on Reddit for mock up picture.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/Ticket’s page.
Remove duplication. Text or Icon. PICK ONE!
Contrast on objects. Make things stand out.
Resizing, things should be adjustable. (so we can see useful info.)
Dead space, so much is wasted.
Colour, even colour-blind people can see at least two colours and bits in between.
BAN GRAY! If it’s a primary action make it black or a high contract colour.
Columns would be nice if we could select / make our own page. (we can dream)1 vote -
Splashtop access options
Currently, Splashtop allows users to select a single connection mode, such as requiring or not requiring connection approval. However, it would be highly useful to make this setting configurable based on sites and profiles. This would allow for specific connection behaviors tailored to different clients, user PCs, or servers, depending on their security or accessibility requirements.
1 vote -
1 vote
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Quick access to tickets to show status (awaiting technician response etc)
Quick access to tickets tabs to show their status on top navigation bar (e.g., awaiting technician response, etc.)
The newly implemented feature to highlight ticket status with colours, allowing us to easily identify and act on tickets awaiting responses.
I would love to see this feature applied throughout Atera, not just on the tickets page.
1 vote -
Pre and Post deployment functionality
Please consider adding the following functionality to the automated profile structure.
It would be really useful to be able to configure specific script sequence (pre or post) deployment as a second step before or after running a patch.
Currently the scripts deploy in a random fashion rather than in a structured manor as per your support team currently.
An example of this would be to run a force restart of Google Chrome after applying the latest Google update.1 vote -
I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text
I want my engineers to stay in Atera and use this solely, so having data on the customers within the customers overview page is the perfect place, I was looking to add a few field one being "Backup Procedures" where we can specify how the customer is backing up, so if a customer calls up to get something restored any of my engineers the see how the customer is backing up, without needing to ask other engineers or spend 20 minutes logging into servers to find out.
A Text Area would also be good for listing software that customers use
1 vote
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