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5056 results found

  1. Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  2. If Atera is partnered with Acronis, it would be nice to have a link between the 2 platforms so when creating a new client, you only create them in Atera and it auto populates into Acronis. It would also be very nice to have the ability to generate alerts for success/failure on backups per customer.

    2 votes

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  3. Removal of accounts as currently we can only disable

    2 votes

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  4. It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.

    2 votes

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  5. Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.

    This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.

    2 votes

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  6. We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..

    2 votes

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  7. BambooHR they provide (HR) human resources software to help employees

    2 votes

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  8. Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  9. When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.

    2 votes

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  10. Pagination for customers, if you have more than 600 customers that page takes over 30 seconds to load, so pagination is a MUST for larger customers.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. When devices throw alerts (i.e. CPU, Memory, Disk I/O, Network Utilization) have the ability to launch a remote Perfmon.exe (or equivalent) session to be able to diagnose issues with a real time view of performance metrics. This might require a custom interface to make it cross platform, but for Windows to Windows, it could be as simple as invoking perfmon.exe for the desired target device.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Ability to filter through customers/contracts with billing section of Atera.

    2 votes

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    1 comment  ·  Billing  ·  Admin →
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  13. Ability to add tags to customers and then filter then within the billing side of Atera.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  14. The ability to add custom contract types for different reoccurring billing that needs to be generated when creating batch invoicing.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  15. Filters on the ticket queue to filter more than just 10 customers, as this is the limit right now.

    2 votes

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  16. Optimization in safari would be something we would like a bit more of. For example, ticket list, there is a bit of a scrolling issue especially with the new UI.

    2 votes

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  17. Database snapshots and Geo-redundant database to be available for lower tier plans as well, not just Power.

    2 votes

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  18. The default response in a ticket is sent with the sender of the company and not with the sender of the e-mail settings.

    You should have the possibility to create these mails as a template yourself.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. I have issues with 3 out of 10 units having issues with enrollment requiring a registry wipe and service restart on those devices.

    I'd like to automate this by being able to either check the ATERA directly or by caching this on my own hosted service as a proxy.

    Unfortunately, the AgentId found on the device is hashed and therefore I cannot test it against the Agent API to check if it has indeed reported in.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. Allow multiple arguments to a monitored UID.

    An example being currently I can monitor a CPU core and have it alert me when it goes above 80% but every time it briefly goes above 80% it alerts us.

    Instead I want to be able to tell it to alert me if the CPU core goes above 80% only if it has stayed above 80% for over 5 minutes.

    2 votes

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