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  1. We'd like to create a separate alerting option, and logic for "Device down" category. We'd like to specify a different e-mail address for that condition, as well as configure a reminder alert until the condition is resolved, or the alert is manually resolved.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  2. Ich möchte mir Berichte für diverse Ereignisse erstellen lassen. Ähnlich der CPU/RAM Verläufe. Allerdings für Festplatten Auslastung (wie entwickelt sich die Belegung über die Zeit XY, Wann kommen große Datenmengen zusammen und wieviele?)
    Außerdem möchte ich Logs generieren können, in denen ich z.b. für einen Zeitraum 05:00 Uhr Datum xy - 10:00 Uhr Datum zz anzeigt, wann genau ein Dienst ausgefallen ist, oder auch der Agent offline gegangen ist, um einen Zeitverlauf zu haben und festzustellen, ob es z.b. regelmäßige Ausfälle gibt.
    Per Mail Alert ist das zu unübersichtlich, weil es einfach zu viele Mails von anderen Kunden und Geräten…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.

    2 votes

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  4. Create a new contact -> Select Customer
    This section is not ordered alphabetically

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. When i get reports from a Automation Profile i get no details for software installation/updates.

    Currently i just get the summary details (Number of profiles in report, tasks run, agents in report etc).

    When i look under tasks i get nothing more than time of task, aswell as name of the profile.

    It really should display detailed report for each endpoint, instead of just saying 0% under Task Success Rate in the summary when (presumably) not all endpoints failed the task.

    2 votes

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  6. There is no way to filter by patch automation profile, so Its difficult to determine if a device does not have a profile.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. Integration with Thirdwall for setting / managing security policies
    https://third-wall.com/features/
    this is about the only feature i miss after moving from connectwise automate to atera

    2 votes

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  8. Can you add the option to use PowerShell 7 instead of Windows PowerShell in the device 'Manage' functions? Or maybe the option to switch between the two versions?

    2 votes

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  9. Integration with cloud provider Giacom. They do have an API I believe and integrate with other provides such as Datto. Would be great when ordering 365 licences etc if it could be done direct from the Atera console.

    2 votes

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  10. Atera only seems to be able to email alerts for Critical/Warning/Resolved.

    We also need to be able to receive Info Alerts for custom Windows Service monitoring otherwise the alert only shows on the Atera console but does not get emailed.

    2 votes

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    1 comment  ·  Admin →
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  11. Would want to receive an alert if a new HyperV or VM is installed on a device.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  12. Allow for tickets to retain the ticket number from an external system.

    We currently have another ticket system for all business systems in another application, but use Atera for all itsupport requests.

    We want emails that are forwarded from that system to Atera (via automation) to retain the ticket number so any correspondence will be stored in both Atera and the external system.

    currently a new ticket would be generated on each reply

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. You can configure TARs to send email notifications to the technician every time the client responds to a ticket via email or via the portal, but you can't configure TARs to send email notifications to the client every time the technician responds to a ticket via email or the portal. The closest thing to this is enabling the feature "Send ticket reply to contacts by email" in the Email Settings, but that's aesthetically awful as with each reply snowballs into a long thread and becomes unreadable.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.

    2 votes

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  15. If Atera is partnered with Acronis, it would be nice to have a link between the 2 platforms so when creating a new client, you only create them in Atera and it auto populates into Acronis. It would also be very nice to have the ability to generate alerts for success/failure on backups per customer.

    2 votes

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  16. Removal of accounts as currently we can only disable

    2 votes

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  17. It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.

    2 votes

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  18. Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.

    This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.

    2 votes

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  19. We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..

    2 votes

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  20. BambooHR they provide (HR) human resources software to help employees

    2 votes

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